4693 results found
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Expiring and Expired Contracts
Need to have a report that can display the expiring contracts and optionally display the expired contracts. Also Notifications for expiring contracts need to be able to be triggered manually. A great feature would also be the option to notify a specific contact from the customer for the upcoming expirations.
Email for both internal and external users should be customizable with with fields from the contract.
Regards
Thomas
3 votes -
Patching granularity
I would like to have more granularity in the IT Automations patching. I would like to control patching to a greater degree with other stuff. Could choose to check for updates at 10 and then download at 12 and then apply them at 2 am.
3 votes -
Atera End-User License
You provide a limited license to your customer for the purposes of enabling some level of IT support or support assistance such as tracking and prioritization
162 votes -
Option to assign multiple contacts to a ticket.
Option to assign multiple contacts to a ticket.
A single issue in a ticket can touch multiple users/contacts. When an ticket is scaled up from incident to problem. or when multiple people experience the same issue. I would like to be able to add more contacts to an issue.22 votes -
Customize fields that are included/ data the is collected in the Requestor info,
Be able to include computer name, IP address in the Requestor Info in user generated tickets.
1 vote -
An option to run a script when user logs on
Is it possible to add an option that will execute for example .ps1 script after user logon?
7 votes -
Bulk select users from AD and delete the ones that are not relevant for imports in Atera.
Bulk select users from AD and delete the ones that are not relevant for imports in Atera.
With the Active Directory Sync. We load in the system with a bunch of false users. It creates a real mess in the contact list. Deleting them one by one is very long with customers that have thousands of users it become very difficult to manage this.
Having a way to bulk select users and delete them. Or having an API that can bulk delete based on criteria of email, names, etc.4 votes -
Hide Contract Rate on ticket time entries
Currently, if engineer/technician goes to ticket time entries, he can see the rate we are charging customer. This information should not be shown to technician unless allowed via permissions. Billing and how much who is charged is responsibility of accounts team and engineers are not supposed to even see this information.
You can mention the rate name, but no need to add the value to it... THat can be looked up if needed.
4 votes -
Customer feedback
At the moment we can only filter feedback by ticket creation date. I want the ability to filter by date feedback was left.
Also, the customer has the ability to leave a comment when filling in the feedback form. However, this information is only viewable from within the ticket. It would be more beneficial if comments were added into the report or at minimum, added as a column once the data is exported.
2 votes -
Set an alert after a device is off for a week
Alert: would be nice to set an alert that after a week that a device is down, an alert is created.
2 votes -
assign multiple email addresses to one contact
Ability to assign multiple email addresses to one contact. We've found that some contacts have 2 email address that they use for their business and we'd like to have the ability to assign different email addresses to the one contact rather than have duplicate contacts against a customer.
10 votes -
Limit technician to access types of tickets
Limit technician ticket permission based on types (etc. sales tickets should only be viewed by sales)
1 vote -
SNMP Polling Interval
We currently do not have the ability to view or set the SNMP polling interval when monitoring them via agents.
It would be very useful to be able to view and/or set the SNMP polling interval so we can customise the monitoring to suit our needs.
25 votes -
Print/export pre-defined reports (Recent Processes)
Print or export reports such as Recent Processes. we update many machines using the scripting process, and would like to have a list of the results, rather than having to use the print page of the browser.
11 votes -
Exclude some IT Automation profiles on X softwares
For IT Automation Profiles, it would be nice under the 'assign to', to be able to choose not to assign an IT automation profile to devices that have software version X. Kind of being able to filter out (just like in the Advanced Filters in the Device tab) out installed software on a device.
1 vote -
Show more devices at a time on Device Tab
When going into device, would be nice to see more devices on the page instead of scrolling down each time. 100 at a time maybe.
1 vote -
2 votes
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Hide unwanted patches from the patch management window.
In the patch management window, patches should be able to be selected and then have the option to 'hide' or 'ignore'. Optional outdated patches are showing up and there's no way to get rid of them. Seems like a pretty simple task and it would make the reports, etc. more accurate.
3 votes -
Granular User Permissions (Client Folder for example)
More granular user permissions. A lot of things now require the highest admin rights which should really be reserved for the owner. Also, it would be nice if the folders for client devices allowed granular permissions, that way certain techs could have access to some client devices but not all.
45 votes -
include availability of agents and monitored devices in a report
See the availability time of servers, agents, monitored devices, etc., how many times it was offline, the time it lasted offline, etc.
1 vote
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