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Extra information on IT automation landing page
The "Patch Management and IT Automation" landing page only has 1 info about Last Modified date and time. Please include extra info about When was the last time it was run and next time it will run. Similar to Windows Schedular, that way you can have a quick glance on how your IT automation profiles are configured and their health.
1 vote -
Multiple threshold profiles on device
Add ability to add multiple threshold profiles onto device
e.g. one for device monitoring (disk space, cpu usage) and add another for monitored events or services
131 votes -
**Remotely Wipe Devices**
Using this application as MSP's, we should have the ability to remotely wipe a mobile device if we find that the device is lost or stolen, an employee is no longer employed and doesn't return the mobile device, but decides to commit corporate espionage or damage the data stored on the device. This would be a great addition to a product that is great and easy to use. Please add this to the next feature release. This would be great.
47 votes -
Patch Management Exceptions (Product Family Control)
Currently when adding exceptions within a patch management profile you must add the exceptions on a per patch basis. However, we are running into instances were certain servers should not receive specific product updates automatically day one (e.g., SQL, and PowerShell).
It would be nice to have a feature that acts as a wild card exception for any related patches to a product existing or future so we don't have to update the policy prior to every maintenance window.
1 vote -
Remote Live View
Kaseya has this feature that allows an admin to view the user's screen without actually remote controlling in. This allows an admin to check if the user is actively working.
5 votes -
Backup Option with Backblaze B2 Storage
Backblaze B2 storage, by far, is a much better value per GB and an easier sell for customers than Acronis and Axcient. These are the current B2 integrations https://www.backblaze.com/b2/integrations.html
Please add yourself to this list and come up with an option, if technically feasible.
8 votes -
Monitor Carbonite Status
Atera needs to be able to monitor Carbonite status.
2 votes -
Integrate Atera with SaaS Alerts
Unify enhances SaaS Alerts’ event data with device data from supported RMM platforms.
After mapping devices to their respective accounts, Unify can prove that users know their password, have the MFA token, and that they are accessing the SaaS application from a known device.
5 votes -
Get Foldername from api
Get the Foldername in addition the to FolderID from /api/v3/agents
6 votes -
Value parsing in OID values
It should be possible to parse specific parts of OID values. Some manufacturers return strings with units in them e.g. "12 PERCENT". Parse the value of that string and cast it to easy comparable data types.
3 votes -
Delivery Optimization thru Atera
Atera can use Delivery Optimization (Microsoft). Finally, Microsoft developed better Windows Updates through Delivery Optimization to efficiently manage the data transmitted thru the Internet.
Now, Atera needs to be able to use this feature instead of enabling "Local Windows Updates" to be used.
1 vote -
Work from home: client has two monitors, I want to see the two with my session
Work from home: client has two monitors, I want to see the two with my session
1 vote -
Automation Reporting Detail
Differentiate between Agent that are offline during an update and ones with issues performing the actual update.
When I go to the report for automation / windows patching I can't tell whether an agent was offline or there was an error with the update process. Please provide more detail in the the automation report so I know what I should be troubleshooting.
2 votes -
Install agent activity on activity log
Install agent activity on activity log
8 votes -
Disk exclusion based on size.
Ignore disk smaller than x GB to ignore recovery or USB license keys.
3 votes -
Automatic logon to Windows device using password creds
Provide a way to automatically log into a Windows device (using creds saved for that device / customer /overall, as stored in the Password feature). For example, feed those creds to Splashtop automatically.
3 votes -
Auto uncapitalize Tickets
Emails from people who talk in all caps.
Some people never learn to just use normal punctuations and email etiquette.1 vote -
Remote
It would be ideal if we can remote into a computer as a different user and not take over the current user session. It would be nice to have this so we can run in another session in the background while the current user is able to stay logged into their current session.
Kind of like how two people can remote into a server at the same time.
1 vote -
Send emails to users who aren't the requester
I would like to be able to edit the "to" field when posting a public reply to a ticket.
I'll describe how it works in the current implementation, and then what I'd like.Let's imagine that there are three users - the technician, User A (the requester), and User B.
The technician would like to confirm approval with User B, and have the reply automatically logged in the chain for posterity. They don't want this email to be sent to User A, who doesn't need to see it.So:
- a public reply = email to User A.
- A public reply + a CC = email to User A and User B.
- Internal note = email stays with technician.I would like the option to change the target of the public reply - ie, edit the "to" field, which is currently unchangeable.
In this way, a public reply would go to User A by default, but this could be changed so that it goes instead to User B, and User A isn't notified at all.
I've seen this in other ticketing systems, so hopefully it wouldn't be too hard to implement.
I would like to be able to edit the "to" field when posting a public reply to a ticket.
I'll describe how it works in the current implementation, and then what I'd like.Let's imagine that there are three users - the technician, User A (the requester), and User B.
The technician would like to confirm approval with User B, and have the reply automatically logged in the chain for posterity. They don't want this email to be sent to User A, who doesn't need to see it.So:
- a public reply = email to User A.
- A…2 votes -
Password manager
Have a button to copy the username, not just the password. and have a built-in password creator
5 votes
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