4777 results found

1. Ability to enable or disable the generation of screenprint when creating new ticket using ctrl+f12

   Customers do not like to use the ctrl+f12 functionality, since it take approx. 10+ seconds from pressing the key combination and until the Portal dialog shows.
   It would be nice to be able to able to control the feature by registry and/or by the enduser them self.

   1 vote

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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2. Custom Field Add into PDF Report

   Would like to add the Agent Customs Field into PDF report when pull the Audit Reporting.

   3 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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3. ChromeOS agent

   ChromeOS port of the agent for chromebooks and other devices running chromeOS.

   Would be useful for schools and to support businesses with not enough money to afford windows/mac laptops.

   29 votes

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   4 comments  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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4. Knowledgebase security

   Should have custom read/contribute/modify/delete access for Knowledgebase.

   4 votes

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   1 comment  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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5. General Navigation

   Adding the ability to navigate trough clients or computers with arrows.
   Actually we are obliged to get back to the list of computers or clients...

   1 vote

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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6. Mauvaise traduction de "Ajouter un programme"

   L'expression "ajouter un programme" est trompeuse.
   Ce serait plutôt "Ajouter une programmation" voire "Ajouter une récurrence".

   1 vote

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   0 comments  ·  IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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7. invoice

   PDF invoice please!

   3 votes

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   0 comments  ·  Delete…  ·  Admin →
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8. Subject/Title conditions, CC email action capability in ticket automation rules

   I really like what you've done so far with the ticket automation rules - we've found a lot of use already in the current capabilities.

   Could you please consider adding CC: actions to ticket automation? Specifically, the ability to strip CC:'s, and add CC:'s based on conditions.

   In our specific scenario:
   We have some routine ticket emails for employee changes/terminations that are sent to the helpdesk. All are titled consistently enough where we could build the condition we need to work off of. The ticket email typically contains about 20ish other personnel that do not need to be involved in the "ticket fodder" emails while we work the ticket; and, we have a couple users that we add to this ticket as well. If ticket automation could handle this, we wouldn't have to do what we do manually:

   Remove all unnecessary CC's from the ticket to cut down on ticket noise.
   Add two CC's to the ticket so they are in the loop on EE changes/terminations

   That's just one scenario, we have several other ways we would use this if the ability was there.

   Thanks for considering!

   I really like what you've done so far with the ticket automation rules - we've found a lot of use already in the current capabilities.

   Could you please consider adding CC: actions to ticket automation? Specifically, the ability to strip CC:'s, and add CC:'s based on conditions.

   In our specific scenario:
   We have some routine ticket emails for employee changes/terminations that are sent to the helpdesk. All are titled consistently enough where we could build the condition we need to work off of. The ticket email typically contains about 20ish other personnel that do not need to be involved in… more

   5 votes

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   0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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9. Use advanced report result as device view selection

   I want to work further with the result from my advanced report filter and move over to the devices section with the result used as device filter. Thus we can e.g. run scripts on the result from the advanced report.

   3 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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10. scroll bar

    Make the scroll bar in Atera, and its windows wider. Its very difficult to click onto it.

    8 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Non DC Network Discovery Client.

    I would like to see a designated network scanning device/client that is NOT a domain controller for more accurate scanning.

    5 votes

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    0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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12. Proofpoint integration

    Proofpoint integration

    5 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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13. Would love a number at the top of each customer's device page that displayed the number of clients/agents

    This would provide a number at a glance rather than having to manually count them.

    1 vote

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    0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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14. customer portal customise menu

    The ability to add to the menu for self service items that a user could try before raising a ticket. Such as a clickable menu item to run a script to:
    Reset IP Address - resets IP address
    Reset Print Spooler - resets print spooler service
    Check Disk - run SFC
    System Info - displays system information so they could add this to the ticket
    Slow PC - clicking on this option could run a script to run checks/resolution to speed up the device.

    1 vote

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Edit…  ·  Delete…  ·  Admin →
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15. agent on mobile phones

    To install the remote agents on mobile phones to manage company mobiles

    3 votes

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    0 comments  ·  Delete…  ·  Admin →
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16. Only allow login from MAC-addresses.

    Its good to have the option to only login in from IP-addresses, but would be a lot more powerful if only allowing login from certain MAC-addresses. This way it has to be your machine you are login into.

    Once the admin selects this feature in the admin portal, the change has to be approved with a MFA prompt. So the admin has to have MFA setup before moving on to the MAC-address option. When the approval is granted the MAC-address from the admin computer is automatically added as a approved MAC-address, so not to lock out the admin from the system.

    Its good to have the option to only login in from IP-addresses, but would be a lot more powerful if only allowing login from certain MAC-addresses. This way it has to be your machine you are login into.

    Once the admin selects this feature in the admin portal, the change has to be approved with a MFA prompt. So the admin has to have MFA setup before moving on to the MAC-address option. When the approval is granted the MAC-address from the admin computer is automatically added as a approved MAC-address, so not to lock out the admin from the… more

    3 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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17. Dashlane integation

    Dashlane seems to have risen in popularity since the big LastPass hack. Any chance of a third-party password management tool like Dashlane being integrated with Atera?

    3 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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18. show cellphone number on contact card in desktop/browser

    Please show both the landline and mobile number on contact cards. What is really an issue is sometimes we only have a mobile listed, and not a landline. The contact card at a glance is misleading, since it shows NA next to the landline. At the least, if only one number is present, that should be the one shown in the contact card. Again, probably easier and better to show both

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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19. When using Configuration Policy, Windows Update. Wake computers to restart

    Hi,

    If using configuration Policy and Windows Updates with restart outside of active hours on. Have a feature to wake computer at a time outside of hours to allow them to restart to apply updates

    5 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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20. Retry for scripts when fails

    Retry for scripts: Option to retry on first fail. If I send an ad-hoc script run on an offline agents and it fails, I have to re-run it again. Run it up to 3 times before notifying it. I just go to the recent process and I see which agents have failed and make a note of it.

    5 votes

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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