5047 results found
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Additional Ticket Status Behavior Options
Being able to add your own ticket status behavior options or the ability to change the color of the statuses that are created. Color coding makes it easier to determine what is a priority or needs to be checked on.
2 votes -
Filters for alert categories in mobile app
Ability to filter (hide) individual categories of alerts on the mobile app, like informational, and only see warning and critical.
2 votes -
Cancel in progress scripts
Add an option to cancel scheduled or in process scripts which have yet to run due to offline devices or timing. Not sure where this would be added but the "Recent Processes" page seems like a good location. However, this may not be possible since it is technically a report page.
3 votes -
Dell OpenManage Alert
Can we get alerts from Dell OpenManage regarding disk failure in RAID, memory failure and others?
4 votes -
Billed Tickets Responded Too Cannot be closed
Customers that respond to a billed ticket, re-open the ticket, but you are unable to close them without going through their customer portal.
This is ultimately a huge slog, and clutters open tickets with old un-editable tickets.
Can we get a feature to close tickets that have been re-opened that are billed?
Or potentially an option that consolidates the information in the original ticket into a new ticket if this feature is impossible.
1 vote -
Text selection in app
Unable to select text in the app. Having to use the select text from the Android multitasking menu is clunky at best.
1 vote -
Show oudated software via info alert an show what is the new version and give the function to update it right away
Show oudated software via info alert an show what is the new version and give the function to update it right away
2 votes -
User activity tracking
Nothing privacy breaking or intrusive but the ability to see where and when a user logged in and when they logged out showing some basic level of activity. If you have to do forensics or look for trouble on all users computers this would be really helpful. Also if you have to prove for some reason a person was logged in you can run a report.
4 votes -
Add contact email address as custom variable
Please add the contact email address as a custom variable for Quick Replies and Email Templates. We are migrating from another system and I need this to compose Calendly appointment URLs. These are used by our customers to schedule appointments for the tickets they create.
1 vote -
Custom Ticket Types
It would be very helpful to have custom ticket Types. This would allow for creating different kinds of tickets and, importantly, applying different ticket automation rules.
Example... "normal" type tickets (problem, incident, etc) can generate emails sent to customers. But a custom Type (Sales) can be configured to NOT generate a notification email, and auto-set Status to a fitting custom status (Sales - Requested, Sales - Ordered, etc).
Currently, I am doing the same thing by using custom Product Family options, but those fields are not available in the mobile app, which we do use regularly.
5 votes -
SUSE All version support required
SUSE All version support required
2 votes -
file transfer
I would like to see the ability to use the same File(s)/Folder(s) Transfer window from the remote session used in the Action Menu where you search for a device.
3 votes -
contract and license management
One of the primary challenges in IT management revolves around tracking and managing renewal anniversary dates for licenses, certificates, and contracts. Each of these entities possesses individual renewal dates, which can be handled either through automation or manual intervention. The manual approach involves contacting specific vendors to address the renewal of services or licenses.
To address this issue effectively, it would be highly beneficial to have a dedicated module within the Atera. This module would allow the storage of all contract and license details, including attachments, renewal dates, vendor contact details and quantities. Additionally, it should offer a calendar feature…
5 votes -
Proofpoint integration
Proofpoint integration
4 votes -
Employee Onboarding/Offboarding Feature
A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.
861 votes -
Showing SLA also on Service Portal
It would be very nice to show the SLA also on the Service Portal. This allows the user to see when the ticket should be completed.
1 vote -
agent health report from device page
Generate agent health report from device page. When investigating a device, it would be handy to be able to generate the agent health report right from the device page instead of needing to choose reports, customer, device name then generate which takes you off the device page.
3 votes -
Delete IT Automation profile in bulk
Delete IT Automation profile in bulk
3 votes -
AI ticketing translated in French
AI ticketing translated in French
3 votes -
Sound Alerts
I think a nice optional feature would be to have optional sound alerts that a ticket has been created. As an IT professional I am not always looking at my dashboard and occasionally am delayed in responding to tickets due to the fact that I am not alerted like the other sound alerts.
7 votes
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