5050 results found
-
scroll bar
Make the scroll bar in Atera, and its windows wider. Its very difficult to click onto it.
8 votes -
Would love a number at the top of each customer's device page that displayed the number of clients/agents
This would provide a number at a glance rather than having to manually count them.
1 vote -
customer portal customise menu
The ability to add to the menu for self service items that a user could try before raising a ticket. Such as a clickable menu item to run a script to:
Reset IP Address - resets IP address
Reset Print Spooler - resets print spooler service
Check Disk - run SFC
System Info - displays system information so they could add this to the ticket
Slow PC - clicking on this option could run a script to run checks/resolution to speed up the device.1 vote -
agent on mobile phones
To install the remote agents on mobile phones to manage company mobiles
3 votes -
Dashlane integation
Dashlane seems to have risen in popularity since the big LastPass hack. Any chance of a third-party password management tool like Dashlane being integrated with Atera?
3 votes -
show cellphone number on contact card in desktop/browser
Please show both the landline and mobile number on contact cards. What is really an issue is sometimes we only have a mobile listed, and not a landline. The contact card at a glance is misleading, since it shows NA next to the landline. At the least, if only one number is present, that should be the one shown in the contact card. Again, probably easier and better to show both
3 votes -
Retry for scripts when fails
Retry for scripts: Option to retry on first fail. If I send an ad-hoc script run on an offline agents and it fails, I have to re-run it again. Run it up to 3 times before notifying it. I just go to the recent process and I see which agents have failed and make a note of it.
5 votes -
Allow disabling 'details view' window
Atera Case #443782 Allow disabling 'details view' window
The 'details view' window which appears on hover over on multiple screens (i.e. devices, tickets etc.) is hindering us from being efficient with our work. Please allow this to be disabled as a customization per customer/technician.
Thank you
Frank from Mprove IT1 vote -
Allow different currencies (EURO)
Please offer billing in EURO. Its pretty expensive to pay in Dollar and pay extra expenses for the bank.
3 votes -
Logon/Logoff Audit - Too many alerts
I set up the successful logon alert and immediately was being bombarded by alerts of SYSTEM accounts. Can we tune this to where we can specify of it's something like an Interactive login instead? Reason - We manage some servers where a corporation has access as well and we would like an audit of what actual USER is logging into the system, not when the SYSTEM or a remote file is being accessed. Why does no one implement this from the start?
17 votes -
Quick access to PC Power Settings
It would be handy to quickly view the computers power settings and apply quick changes to the power settings.
21 votes -
ChromeOS agent
ChromeOS port of the agent for chromebooks and other devices running chromeOS.
Would be useful for schools and to support businesses with not enough money to afford windows/mac laptops.
28 votes -
Spawn new tickets or clone tickets from existing tickets
Similar to the project ticket already requested, I would like to be able to spawn a new ticket from an existing ticket OR, alternatively, clone a new ticket from an existing ticket.
The difference from a project ticket is that there would be NO parent-child relationship between the original ticket and the spawned/cloned ticket.
The spawned/cloned ticket should still include a link to the original ticket.
Sometimes things arise while working a ticket; I want to be able to create a new ticket, or duplicate the current ticket, and make different ticket assignments on the new ticket.
1 vote -
The ability to pull ticket by number
Billing can require information for just one ticket. Could use the ablility to pull ticket by ticket number.
1 vote -
1 vote
-
add a page button at the top of devices page
It would be nice to have the page buttons (1,2,3... etc) at the top of the page as well as the bottom. This way we don't have to scroll down to the bottom every time we want to go to the next page.
2 votes -
Script versioning
I just ran into an issue where a script was updated, but there was an error. There doesn't seem to be a way of restoring from a previous version or backup. It would be nice to have a history of the script and track changes.
12 votes -
Email Received trigger
We would like to be able to trigger an automation rule based on any correspondence received. (Currently can only trigger based on requester responded. Would like to trigger if anyone responds)
5 votes -
Auto assign contact to a customer
Automatically assign a contact to a customer based on the domains listed for that customer. Currently for new users/customers we have to add each user to that customer as a contact. Can this be automated?
1 vote -
ssh cli and light webbrowser
it would be very useful to have ssh shell and a light web browser in the device manage menu.
3 votes
- Don't see your idea?