5046 results found
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I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added. One of those enhancements includes credit card payment integration with companies such as Stripe and Paypal. They allow you to post links in both the email invoice and on your website for your payment portal for the customer. Their invoice portal also shows when an invoice is overdue etc. They even have a timeclock feature that is added to keep track of your and your teams individual time working. They also have a service…
5 votes -
Winget Within NTAuthority/SYSTEM
Winget within NTAuthority SYSTEM space, will help simplifying removal of packages that are un-needed also to stop the CMDLET from being an unknown item within the SYSTEM admin enviroment.
5 votes -
Scroll bars are useless on a laptop
MAKE THE SCROLLBAR WIDER!!!!!!!!!!!!!!!!
1 vote -
ticket history by computer
display the agent's last 10 tickets
3 votes -
Patch Search & Deploy Report Improvements
1) Can 'Date installed' be added to report?
2) Can 'Excluded' column be added to Excel export?Thanks
1 vote -
Tickets, forwarding from an email - Option to make my comment Internal rather than Public.
We find it is much faster to create a ticket simply by sending an email to our helpdesk, then editing after it arrives. This not only ensures direct phone calls are in the ticketing system for visibility purposes, it also time-stamps the ticket for time-keeping purposes.
However, at times I would rather my comments were Internal notes. It would be nice to include a flag or tag that will create my note as "Internal" notes.
With our previous ticketing system we could use #INTERNAL and the notes would be added to the ticket as Internal notes.
1 vote -
Ticket Message field, NEW UI
The message body of the NEW Ticket UI is missing original features.
In the old UI we are be able to use @Someone in the body of the email which highlighted when we were speaking to more than one person from a group of people that are already in the CC line.
We are no longer able to do this in the new UI.
Example ticket reply to a ticket with multiple names in the CC field:
Thanks Julie we will be sure to update you on our progress.
@Rodney Case - Please add this to our current checklist.
@Sam…1 vote -
More customizable dashboard
The dashboard should be able to more customizable, not just have checkboxes for predetermined widgets. Should be able to add any view already in Atera, such as device views, ticket views, etc. So you could also have a ticket widget that is a breakdown per customer, devices per customer, devices in a patched, not patched status etc.
15 votes -
recent
Add a "recent connections" sections to the left pane so you can quick reconnect vía Splashtop to recently connected agents.
3 votes -
knowledge Base Organization per customer
Let us assign the organization that has or have access to the kb
2 votes -
Details about screen that is plugged in
I would like to see info on the screen that is plugged into the device.
Details like:
Vendor
Serial Number
etc2 votes -
ticket count on filter view dropdown list
We have filtered views on the ticket screen, so we can change it from "default view" to all onsite jobs or all telephone jobs for examlpe.
It would be great when clicking the drop down list for the ticket count to be added on the end of the choices.
ie Default view (42)
Onsite Jobs (18)
Telephone Jobs (24)5 votes -
Ability to "Create VBScripts"
No Option for "Scripts"
Below our case already shared with Bill Frankel and your Support Team:
Basically we would like to have the ability to create VBScripts and distribute them to the devices we want them on it.Below one example of how we use the VBScripts to be able to distribute and push the script (before via Ninja without any issue) to All workstations and servers. We normally upgrade the version of the Dental Software that the practices use (PMS and Xray Software) and after the upgrade the install will push the icons by default, so we nee to…
2 votes -
Multiple customer's selection option in Reports
Multiple customer's selection option in Reports:
There should be option to select multiple customer's while generating Auditor Report ( Classic Reports --> Auditor Reports --> Generate Reports and Schedule Reports -->)
2 votes -
Ticketing Dashboard for display
Ability to put Atera's dashboard/ticket board on a screen without having to purchase a license for it. Would need to autorefresh too
29 votes -
iaas
Application as a Service to include Kubernetes as a service directly from the Atera console
1 vote -
Add a CC or Watch List
Need the ability to add others to a ticket without changing the primary contact. A watch list would be nice so users CC'd on the email will be added to the Watch List and notified on ticket updates and reply going forward.
1 vote -
Import and Export for Password Manager
The Ability to Import and Export Passwords In Password Manager
19 votes -
billing integration with exact online
billing integration with exact online and Atera
3 votes -
Option to enable automatic AI suggestions within Ticket Automations
I would like to be able to enable AI suggested replies and solutions for all tickets received (perhaps within ticket automation rules). Ideally, it would look something like this
Ticket comes in > AI suggest both a reply and a solution > user can deploy the suggested reply with one click, or override it and write their own reply
They can manually attempt the solution if it seems viable, or disregard this.
If it could do this with each subsequent reply in the conversation that would be fab
the Ai assistance is actually incredibly helpful for us and generates good…
2 votes
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