4802 results found
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cant sort by "available patches"
cant sort by "available patches"
3 votes -
Delete everything Atera when a client is lost.
When losing a client there should be a way to delete EVERYTHING; Atera agent, Splashtop, AnyDesk, and any apps purchased through Atera, This should work for any unit online and for any off-line unit when it comes back online, without disturbing the client's users.
15 votes -
"For X Days" Alert Threshold Option
Allow the option to set a period of time to NOT send alerts. For example, "If device has out-of-date patches for more than 3 days, Alert".
This is an option for hardware thresholds (CPU temp above 60C for 15 minutes). Our reports throw a lot of red flags for items that are scheduled daily or every 3 days. I want the reports/alerts to trigger if there has been a persistent issue, not if there happens to be an issue at the time of reporting.
3 votes -
Internal Training Classification
We would like to add the ability to add a custom field under the Type, for training
1 vote -
1 vote
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Better Device Notes
We need more robust device notes, for example, when viewing a device page it would be nice to leave a trail each time a tech changes something on the device. At least just a multi-line text box where a tech could type a date and some info, like device location, unique device info (this AD server is also the SQL backend), etc.
3 votes -
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added. One of those enhancements includes credit card payment integration with companies such as Stripe and Paypal. They allow you to post links in both the email invoice and on your website for your payment portal for the customer. Their invoice portal also shows when an invoice is overdue etc. They even have a timeclock feature that is added to keep track of your and your teams individual time working. They also have a service…
6 votes -
Intune
Provide a UWP app for Intune AutoPilot for MDM and deployments over the cloud.
17 votes -
Invoice as PDF to email address
Payment (invoice) from atera and webroot are sent via an email. This information is not sufficient for administration. I would like the invoices that can be found in Atera (admin-subscription-Invoices) to simply be emailed as a PDF to a mail address that we can enter ourselves. In our case the administration of our company.
30 votesHi,
Great news! Your idea has been approved and is planned for implementation.
As we advance with integrating the Atera Billing with Stripe, the requested feature will become available as soon as the transition is finished.
Best regards,
The Atera Team
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Office 365 Integration
What would your perfect Office 365 integration look like?
Let us know what do you think about it.1,593 votes -
Patch Management and IT Automation
I have noticed when I have been testing Patch Management and IT Automation with the profiles, when it comes to windows updates it is very inaccurate with reporting the correct information.
The report may say an update on client-x was successful but there has been no updates done or it will say its success and leave updates pending without any information to why.
Please can you check into the reporting of errors when windows updates are done via patchmanagement profiles, report any errors that would be showed in windows and report whether a client is already up to date or…
3 votes -
Customer facing App
A customer app where the end user can create and track tickets & interact with the technician on the go. Although the browser portal is good, most end users want the ease of using an app on their mobile device & would be more inclined to create tickets.
55 votes -
Automatically remove or label Device from the Atera Dashboard
The following article describes how to delete an atera agent:
https://support.atera.com/hc/en-us/articles/234734168-Delete-an-Atera-agent.One part explains:
"Deleting the Atera agent while the endpoint is online will send an uninstall command to the endpoint."It would be great if this worked the other way around as well, creating a perfect sync between dashboard and real life installation status on the endpoints.
Scenario:
User uninstalls Atera Agent manually from its endpoint. Atera Dashboard removes the Agent or highlights it with a label like "Uninstalled".This would give us administrators a better overview of the clients and represent the true status on the reports…
1 vote -
Assign Device Search
When assigning an agent to a contact, it would be nice to be able to start typing the agent in to help find it. It would stop the endless scrolling of all the scattered agents allocated to a company.
1 vote -
For the customer that uses WFH, if the computer is offline, it doesn’t tell him that it is turned off. It would be nice to show the user the
For the customer that uses WFH, if the computer is offline, it doesn’t tell him that it is turned off. It would be nice to show the user the status and also being able to connect it (wake on lan)
8 votes -
Mac OS Diskspace improve reporting
Mac OS free diskspace is sometimes reported incorrectly because some machines use a large amount of "purgeable" data. The terminal-based disk usage utility does not account for this type of data and simply may assume the disk is almost full, when in reality Mac OS does not report it that way since it will delete this purgeable data as soon as space is needed by the OS.
Atera Agent should be able to differentiate this data type to more accurately report available disk space.
1 vote -
action type to add comments
Able to automate to add comments to the ticket
1 vote -
New device UI: filter by advanced and custom fields
New device UI: filter by advanced and custom fields
7 votes -
2 votes
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Automation Profile Filters
Automation Profiles should include filters AT MINIMUM for device type like server or workstation. Additionally folders should include automatic inclusion filters so you can automatically assign workstations or servers (at minimum) to folders.
lastly, bulk manual addition of devices to folders should NOT be under "edit relations", that's for moving devices between clients, you should be able to easily move a device into a folder within a client without the opportunity to move it to another client.1 vote
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