Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

4973 results found

  1. Misfunction detected on following scenario:

    Rule Trigger: Ticket Requester Responded
    Conditions: no conditions
    Action: Send an Email To Technician

    This action only works when just one of the implied users is a Technician. But when implied users are both Technicians, this action doesn't works.

    I identified this as a misfunction because on complex helpdesk structures it's needed one Technician to create an incident specifically for other higher level Technicians (incident not related with any "normal" requester, but specifically for internal IT troubles between different Technicians). This way, the important thing here is not related with the Requester role in any…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. The current implementation on Email Templates vs rules makes it difficult to manage a multilanguage scenario. For N templates representing the same notification in different languages, it's needed to generate 1 rule for each language in order to respond the Requester in an appropiate way on their language. In our case, with an international sctructure of different departments abroad, it's implying an enormous collection of rules than, in essence doing exactly the same thing but in different languages.

    I think would be very useful to develop i18n characteristic on email templates vs rules, as explained:

    • 1:N relationship on "1 template…
    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. When you click on a ticket to read it, it opens it in a tab at the top of the screen and pauses time tracking for every ticket except the one you are viewing.

    This would be useful for comparing information between tickets without having to open multiple browser tabs.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. The ability to access Audit Log from API or atleast export and send via email on a schedule.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. As it is now, the Notes feature in the Customer view is nearly useless. Having to type everything separated by commas or slashes is an ugly solution to a problem that shouldn't exist.

    Please let us create multi-lined notes within that block so we can use it more efficiently. And please, allow us to separate notes by pressing Enter to insert new lines.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customers  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Splashtop appears to support headless displays, but not the version within Atera. Request to upgrade Splashtop within Atera to support Headless displays as that trend continues to grow.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. On the devices list, show a column for what contact and customer that devices belongs to.

    The relationship field is important and this uses the contact details for who this device belongs to, some devices are being logged into as a generic username or maybe being logged into using old details, therefore for the username field can be unreliable.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Would be a nice feature to have a bread crumb trail at the top of the window for navigating up one more more levels.

    In some instances within sites or reporting, the back button is not useful. Only option is to go back to the left menu and start from the main menu item.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. When attaching images in the Knowledge Base, The only option is to download or delete the attachments. It would be nice to view the images and see what has been attached instead of downloading it locally to the computer.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. I would really love other colors when you add a new Ticket Status.
    As of right now, it's only possible to select Open, Pending, Resolved and Closed. Which grants either blue, orange, green, red or gray colors. Would love to have something like purple to make it stand out and look similar to other categories.

    https://support.atera.com/hc/en-us/articles/5518222322332

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. There currently is no way to add the e-mail signature again once it's been deleted.
    It would be nice to be able to simply click a button to get it back, instead of having to go back to the ticket list and opening the ticket again.
    Even better:
    the ability to choose between several signatures

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. I would like to create a "default" Device Folder Structure that can be deployed to all or multiple customer without recreating it every time.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Customers  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Alert by email the technician that a new internal note is added to his ticket.

    22 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Alerts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Idea Overview:

    The core of this proposal is to introduce the capability for users to draft ticket replies and schedule them to be automatically sent at a later time. This feature would be invaluable for managing communication outside standard business hours, allowing for strategic planning of responses to ensure they are delivered at the most appropriate times without manual oversight.

    Benefits:

    Improved Efficiency: Users can manage their workload more effectively by drafting responses when convenient and scheduling them for optimal delivery times.

    Enhanced Work-Life Balance: This feature supports a healthier work-life balance by accommodating work schedules, especially for those who…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Would be nice to be able to set up an Atera server as the monitoring agent for website for example.
    Atera's servers are much more reliable that what we have in house for example. Would be nice to set that up as a monitoring agent

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. It is critical that when I search my device list, it includes the Notes field for each device. I put relevant notes about where the device is or who is using it in that field. My device naming convention is random and ordinal making it confusing if I don't read/have the notes.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Atera Hosted SIEM: smaller healthcare clinics, they would like to have the SIEM built in. little agent that is on the computer and its only purpose is to record and checks for vulnerability – makes a record of everything you are doing on the computer (Websites you're going into, connected to the shared, used an app to open), sort of like auditing tool. Something that you can use to catch security breach. It’s becoming more and more important.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Security  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. More options to customise or brand customer portal. Backgrounds, colours, advertising

    22 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Have noticed when you want to CC in a user / shared mailbox that if they are not a contact, you need to add/create them as a contact before the CC will work for that account, which is a pain with so many users we do support and some are external too

    Can we have a function were copy and pasting an email address into the CC field and clicking send will email that address rather than it just ignoring it due to not being a contact?

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customers  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Return letter for all Cap users.

    Ticket is not requested properly Please don't use subject line for your whole issue.

    We received your message but noticed it was written entirely in uppercase letters. To ensure clarity and maintain a professional tone in our communications, we kindly ask you to resend your message with standard capitalization

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?