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4752 results found
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search device custom fields
The ability to search for custom fields.
14 votes -
Dell OpenManage Alert
Can we get alerts from Dell OpenManage regarding disk failure in RAID, memory failure and others?
4 votes -
Billed Tickets Responded Too Cannot be closed
Customers that respond to a billed ticket, re-open the ticket, but you are unable to close them without going through their customer portal.
This is ultimately a huge slog, and clutters open tickets with old un-editable tickets.
Can we get a feature to close tickets that have been re-opened that are billed?
Or potentially an option that consolidates the information in the original ticket into a new ticket if this feature is impossible.
1 vote -
Text selection in app
Unable to select text in the app. Having to use the select text from the Android multitasking menu is clunky at best.
1 vote -
Show oudated software via info alert an show what is the new version and give the function to update it right away
Show oudated software via info alert an show what is the new version and give the function to update it right away
2 votes -
API security
Would be nice to have more than one API key. Our CTO’s concern is that
o It is not really protected in any way
o There only is one API re-write access. If someone would get that API key. If there was a read only option with the API and that would be good17 votes -
Pasword Management Solution
I would like to see you recommend a Password Management solution in your app center that can manage client login passwords and integrate with their onsite AD, etc.
26 votes -
Integration with Direct messages systems
How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?
819 votesHey all,
We're currently designing an integration of Microsoft Teams with Atera.
We'd love to hear what are your expectations from such an integration.
Please answer this 1-minute survey if you'd like to provide your feedback.
Looking forward to hearing your thoughts.
Thank you,
Yakov Gorbulsky | Product Manager
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Add contact email address as custom variable
Please add the contact email address as a custom variable for Quick Replies and Email Templates. We are migrating from another system and I need this to compose Calendly appointment URLs. These are used by our customers to schedule appointments for the tickets they create.
1 vote -
Custom Ticket Types
It would be very helpful to have custom ticket Types. This would allow for creating different kinds of tickets and, importantly, applying different ticket automation rules.
Example... "normal" type tickets (problem, incident, etc) can generate emails sent to customers. But a custom Type (Sales) can be configured to NOT generate a notification email, and auto-set Status to a fitting custom status (Sales - Requested, Sales - Ordered, etc).
Currently, I am doing the same thing by using custom Product Family options, but those fields are not available in the mobile app, which we do use regularly.
5 votes -
SUSE All version support required
SUSE All version support required
2 votes -
file transfer
I would like to see the ability to use the same File(s)/Folder(s) Transfer window from the remote session used in the Action Menu where you search for a device.
3 votes -
manage Microsoft 365 users directly from Atera
It would be great to be able to manage Microsoft 365 users directly from Atera. Doing things like Password Resets, Create new users, Adjust / Add licenses, Email forwarding etc, instead of having to login to each customers Admin portal everytime. This can become extremely time consuming.
4 votes -
Showing SLA also on Service Portal
It would be very nice to show the SLA also on the Service Portal. This allows the user to see when the ticket should be completed.
1 vote -
agent health report from device page
Generate agent health report from device page. When investigating a device, it would be handy to be able to generate the agent health report right from the device page instead of needing to choose reports, customer, device name then generate which takes you off the device page.
3 votes -
3 votes
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Delete IT Automation profile in bulk
Delete IT Automation profile in bulk
3 votes -
AI ticketing translated in French
AI ticketing translated in French
3 votes -
Sound Alerts
I think a nice optional feature would be to have optional sound alerts that a ticket has been created. As an IT professional I am not always looking at my dashboard and occasionally am delayed in responding to tickets due to the fact that I am not alerted like the other sound alerts.
7 votes -
I want to know if I can customize the reports and when they are exported they are exported in a way that I want to personalize, that is, org
I want to know if I can customize the reports and when they are exported they are exported in a way that I want to personalize, that is, organize it and make it look better.
Another doubt I have, there is suddenly a way that when I take out the Software Inventory reports, when I export it as Excel, all the devices appear with their program, is that to see which devices have that software it must be done program by program and it is something a little delaying when it comes to seeing a complete report.
1 vote
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