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5061 results found
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2 votes
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Automation Profile Filters
Automation Profiles should include filters AT MINIMUM for device type like server or workstation. Additionally folders should include automatic inclusion filters so you can automatically assign workstations or servers (at minimum) to folders.
lastly, bulk manual addition of devices to folders should NOT be under "edit relations", that's for moving devices between clients, you should be able to easily move a device into a folder within a client without the opportunity to move it to another client.1 vote -
It would be nice if you could have multiple connection to an agent.
It would be nice to be able to have at least a second connection to an agent when troubleshooting an issue incase you have to bring a second tech into the problem. Currently, if we try to connect a second tech to a session, it just gives us a message stating that a connection is already made to that agent. Agent status would be nice to to see that someone is connected to it and who is connected to it too.
10 votes -
Office 365 Integration
What would your perfect Office 365 integration look like?
Let us know what do you think about it.1,566 votes -
Is it possible to have an automatically filled in and specific field containing the device name?
Is it possible to have an automatically filled in(when User open a ticket) and specific field containing the device name?
2 votes -
Gocardless
Go cardless (in the UK) is one of the only ways to set up direct debits (automated monthly payments)
For customers with contracta this being integrated, even linking their account to the customer and if they cancel it limits there benefits1 vote -
Email Forwarding from Tickets Without Altering Content or Requester
I propose a critical enhancement: the ability to forward emails from tickets to other internal departments or external entities without modifying the original ticket content or requester information. This functionality is vital in scenarios where individuals beyond the original requester need to be engaged for resolution, such as liaising with a key account manager or arranging new hardware purchases.
The absence of this basic yet essential feature in a service desk environment is a significant oversight. Its implementation would greatly streamline communication processes, ensuring efficient and effective resolution of tickets that require broader collaboration.
4 votes -
5 votes
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Knowledge base access from a ticket
Be able to simply attach a link to a knowledge base article directly to a ticket, without having to leave the ticket, search the knowledge base, copy the url link and go back to the ticket and paste in the url...
Perhaps a pre populated drop down of articles or some such mechanism to directly access an article from a ticket.
This could be for a technicians benefit i.e. an SOP or the customers benefit, diy document.
13 votes -
Tray Icon customisation
We should be able to customise menu of the agent tray icon. Also change the language to follow the OS..
37 votes -
Improved Customized Dashboard
Updating the dashboard to be fully customizable and tailored to individual preferences.
1,558 votes -
API Connector agent/device information (IT Automation Profile)
The ability for the api/v3/agents API call to retrieve what agent/devices IT Automation Profile is currently applied.
2 votes -
knowledge base imbed pdf in email instead of download
It would be amazing to be able to embed the pdf document in the email instead of attaching a link and making the users download the file.
1 vote -
Ability to use the Linux agent as a scanning agent for the Network Discovery
Ability to use the Linux agent as a scanning agent for the Network Discovery
10 votes -
Customer facing App
A customer app where the end user can create and track tickets & interact with the technician on the go. Although the browser portal is good, most end users want the ease of using an app on their mobile device & would be more inclined to create tickets.
53 votes -
Interactive Scripts
Honestly surprised this isn't a feature already, but can we please allow interactive scripting?
Without being able to prompt for input when running a PowerShell script, I am limited to only hardcoded records.It should be possible to run a PowerShell script and have it prompt for input using the Read-Host command.
This would allow scripts to be far more dynamic and flexible.
This should already be possible seeing as we have full shell access, so shouldn't be difficult to implement.
4 votes -
Asset autofill from devices found in network discovery and in the device list
When I view a device in Atera - I can see the make, model, SN, OS, and a slew of other important information. It would be very beneficial if I could press a button and tell it to convert to asset - this would save a TON of time - and it would prevent me from having to double up on my data entry.
2 votes -
It would be very helpful to be able to create schedules for alert suppression on devices.
Currently we only have the option to manually suppress alerts at the device level for between one and five hours, and we cannot schedule this for future times. It would be VERY helpful to us and to our clients to be able to create maintenance schedules where devices will automatically go into and out of maintenance mode. Often our client will ask us to suppress alerts for certain time frames starting on certain days, and it's impossible to do this with the current solution. Thank you.
2 votes -
Create device folders based on reports/multiple folder assignments
I would be great to have the ability to create a folder containing all devices within a report. There are times where a folder is needed to easily run scripts, set policies, etc. It would also be beneficial to assign devices multiple folders/groups for this reason.
2 votes -
View "Date Modified" for File Transfer Window
I would be helpful to view the date modified for files on endpoints using the file transfer feature.
2 votes
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