4973 results found
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Add a CC or Watch List
Need the ability to add others to a ticket without changing the primary contact. A watch list would be nice so users CC'd on the email will be added to the Watch List and notified on ticket updates and reply going forward.
1 vote -
billing integration with exact online
billing integration with exact online and Atera
3 votes -
Knowledge base access from a ticket
Be able to simply attach a link to a knowledge base article directly to a ticket, without having to leave the ticket, search the knowledge base, copy the url link and go back to the ticket and paste in the url...
Perhaps a pre populated drop down of articles or some such mechanism to directly access an article from a ticket.
This could be for a technicians benefit i.e. an SOP or the customers benefit, diy document.
11 votes -
Separate Software & Hardware updates - Add column to show only Driver Updates
It would be very helpful to either be able to hide Hardware Driver Updates from showing in the available updates count OR create a separate column only listing Hardware Driver Updates. The two are completely separate and each have their own importance. It's confusing after a patch automation run to see a number showing as if you still have missing patches on a device. Then you click in to the device to see it's all hardware driver stuff. I would like to see software and hardware separated into different columns / categories as it relates to patching. Thank you for…
62 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Option to enable automatic AI suggestions within Ticket Automations
I would like to be able to enable AI suggested replies and solutions for all tickets received (perhaps within ticket automation rules). Ideally, it would look something like this
Ticket comes in > AI suggest both a reply and a solution > user can deploy the suggested reply with one click, or override it and write their own reply
They can manually attempt the solution if it seems viable, or disregard this.
If it could do this with each subsequent reply in the conversation that would be fab
the Ai assistance is actually incredibly helpful for us and generates good…
2 votes -
Notifying end users of Remote Access Whilst on the machine
With Security ever growing and having some new clients that have had old IT staff "monitoring" other users' PCs including management - we have been asked if we can show the clients' end user when we are online. Splashtop shows it briefly, but we would like the ability to be able to permanently show the end user when we are online - so a banner in the bottom corner stating who is accessing the PC when they are connected - I feel this should be able to be switched on or off in case there are policy or issues where…
5 votes -
Global Folders
Ability to create Global folders alongside site specific folders.
Creating a Global folder would effectivly create the folder for each site - and allow automations to be run at a global level.
For example:
If you have 3 device types accross your estate: General, Server, and Till, you could create these as global folders. These folders would then exist in ALL sites and allow you to assign agents to the folders.
Most importantly automations could be run and applied to a global folder - applying it to all agents in each folder in each site.
2 votes -
Templates for common "how to", "self help" knowledge base articles.
We are all in the same industry and mostly share the same requirements. Examples would be a OneDrive configuration, password resets, clearing browser cache to name a few.
A template would allow our customer portals to be populated immediately with relevant content and we would simply need to change the name of the company and modify any of the template to target the specific customer needs.
2 votes -
Metrik / Graphs for Network bandwith
A graph for the CPU and RAM is currently displayed. I would also like to have this displayed for the network load (Bandwith) so that I can determine the regularity of a network load at a glance.
2 votes -
Font and Character Attributes
StrikeThrough SuperScript and subscript!
4 votes -
OntheClock Timecard Integration
Consider an integration for ticket times with www.ontheclock.com
This request is similar to the request for QuickBooks time already under consideration
1 vote -
add alerts to text message
Alerts sent to text messaging on cell phone.
Why haven't you setup the alerts to send texts to our cell phone?The last RMM we used to have, had this feature and we never missed a clients office going offline.
Can we all agree that this is a feature Atera needs to add.
1 vote -
Auto agent assign with profile name from the signed in username of a domain computer
Use AI to Assign agent based on the login information on a domain computer. And assign the agent to a Profile based on the Profile name.
1 vote -
Google payment option for mobile app
Please add the Google play payment option to subscribe to Atera on mobile app please
1 vote -
Auto-healing script log
Auto-healing script log.
There is no way of knowing a script has run against an agent or see its output if it was executed as part of an Auto-healing script in a Threshold Profile.
You can see if a Technician runs a script & see its output, just not if it was automatic.
Needs to be logged in the Recent Processes so a timeline of actions can be viewed & also in the Audit Log for audit purposes.
23 votes -
Support for Fedora and RHEL Devices
Provide support for RPM-based distributions:
- Fedora Linux
- CentOS Stream
- Red Hat Enterprise Linux (RHEL)7 votes -
emailed alerts for endpoint issues need to have customer name and endpoint name in EVERY alarm, not just some.
emailed alerts for endpoint issues need to have customer name and endpoint name in EVERY alarm subject line, not just some and or not just the word "problem"
1 vote -
Sequential Script execution
A lot of scripts need to be installed on 1 workstation at a time and not on multiple workstations/devices at the same time. It would be really helpful to be able as you select multiple devices to run a script to be able to select if you want to run them simultaneously or consecutively (1 at a time). like when you are deploying a new tool and it needs to be added to 1 device at a time. So if you are rolling a script to 100 devices, and they need to be done 1 at a time, with this…
1 vote -
Products tab
Is it possible to add "Products" tab to Customer's page?
1 vote -
ipv6 firewall
in the admin menu there is a possibility to use a whitelist. because we think security is really important we use both 2FA and the ip whitelist.
we miss 2 options:
- the possibility to whitelist IPv6 addresses
- the possibility to ad notes next to every ip-address that is whitelisted. (Like: branch office, datacentre, etc etc.)4 votes
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