5046 results found
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Assign Device Search
When assigning an agent to a contact, it would be nice to be able to start typing the agent in to help find it. It would stop the endless scrolling of all the scattered agents allocated to a company.
1 vote -
Mac OS Diskspace improve reporting
Mac OS free diskspace is sometimes reported incorrectly because some machines use a large amount of "purgeable" data. The terminal-based disk usage utility does not account for this type of data and simply may assume the disk is almost full, when in reality Mac OS does not report it that way since it will delete this purgeable data as soon as space is needed by the OS.
Atera Agent should be able to differentiate this data type to more accurately report available disk space.
1 vote -
action type to add comments
Able to automate to add comments to the ticket
1 vote -
New device UI: filter by advanced and custom fields
New device UI: filter by advanced and custom fields
7 votes -
2 votes
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Automation Profile Filters
Automation Profiles should include filters AT MINIMUM for device type like server or workstation. Additionally folders should include automatic inclusion filters so you can automatically assign workstations or servers (at minimum) to folders.
lastly, bulk manual addition of devices to folders should NOT be under "edit relations", that's for moving devices between clients, you should be able to easily move a device into a folder within a client without the opportunity to move it to another client.1 vote -
It would be nice if you could have multiple connection to an agent.
It would be nice to be able to have at least a second connection to an agent when troubleshooting an issue incase you have to bring a second tech into the problem. Currently, if we try to connect a second tech to a session, it just gives us a message stating that a connection is already made to that agent. Agent status would be nice to to see that someone is connected to it and who is connected to it too.
10 votes -
Office 365 Integration
What would your perfect Office 365 integration look like?
Let us know what do you think about it.1,562 votes -
Is it possible to have an automatically filled in and specific field containing the device name?
Is it possible to have an automatically filled in(when User open a ticket) and specific field containing the device name?
2 votes -
Gocardless
Go cardless (in the UK) is one of the only ways to set up direct debits (automated monthly payments)
For customers with contracta this being integrated, even linking their account to the customer and if they cancel it limits there benefits1 vote -
Email Forwarding from Tickets Without Altering Content or Requester
I propose a critical enhancement: the ability to forward emails from tickets to other internal departments or external entities without modifying the original ticket content or requester information. This functionality is vital in scenarios where individuals beyond the original requester need to be engaged for resolution, such as liaising with a key account manager or arranging new hardware purchases.
The absence of this basic yet essential feature in a service desk environment is a significant oversight. Its implementation would greatly streamline communication processes, ensuring efficient and effective resolution of tickets that require broader collaboration.
4 votes -
5 votes
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Knowledge base access from a ticket
Be able to simply attach a link to a knowledge base article directly to a ticket, without having to leave the ticket, search the knowledge base, copy the url link and go back to the ticket and paste in the url...
Perhaps a pre populated drop down of articles or some such mechanism to directly access an article from a ticket.
This could be for a technicians benefit i.e. an SOP or the customers benefit, diy document.
13 votes -
Tray Icon customisation
We should be able to customise menu of the agent tray icon. Also change the language to follow the OS..
37 votes -
Improved Customized Dashboard
Updating the dashboard to be fully customizable and tailored to individual preferences.
1,556 votes -
API Connector agent/device information (IT Automation Profile)
The ability for the api/v3/agents API call to retrieve what agent/devices IT Automation Profile is currently applied.
2 votes -
knowledge base imbed pdf in email instead of download
It would be amazing to be able to embed the pdf document in the email instead of attaching a link and making the users download the file.
1 vote -
Ability to use the Linux agent as a scanning agent for the Network Discovery
Ability to use the Linux agent as a scanning agent for the Network Discovery
10 votes -
Customer facing App
A customer app where the end user can create and track tickets & interact with the technician on the go. Although the browser portal is good, most end users want the ease of using an app on their mobile device & would be more inclined to create tickets.
53 votes -
Interactive Scripts
Honestly surprised this isn't a feature already, but can we please allow interactive scripting?
Without being able to prompt for input when running a PowerShell script, I am limited to only hardcoded records.It should be possible to run a PowerShell script and have it prompt for input using the Read-Host command.
This would allow scripts to be far more dynamic and flexible.
This should already be possible seeing as we have full shell access, so shouldn't be difficult to implement.
4 votes
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