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4752 results found
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Email Received trigger
We would like to be able to trigger an automation rule based on any correspondence received. (Currently can only trigger based on requester responded. Would like to trigger if anyone responds)
5 votes -
Export Customer List
At the top of the Customers page, add an "Export Customer List" and/or "Export Filtered Customer List" button that generates a CSV file with all of the Customer's general details (Name, Contact Email, etc.) This will help customers reconcile their Customer List in Atera with their active Customers to ensure accuracy.
23 votes -
Auto assign contact to a customer
Automatically assign a contact to a customer based on the domains listed for that customer. Currently for new users/customers we have to add each user to that customer as a contact. Can this be automated?
1 vote -
ssh cli and light webbrowser
it would be very useful to have ssh shell and a light web browser in the device manage menu.
3 votes -
Ticketing Dashboard for display
Ability to put Atera's dashboard/ticket board on a screen without having to purchase a license for it. Would need to autorefresh too
21 votes -
Clone scheduled ticket
Being able to clone a scheduled ticket, or bulk create the same scheduled ticket to multiple customers at the same time would be very helpful.
As simple as having a 'Save' and 'Save as New' button when editing the scheduled ticket would be a really good start.
22 votes -
Automatically Enable 'Availability Monitoring' for newly installed agents
Enable Availability Monitoring on newly installed agents since workstations need to be manually enabled. This would make it easier to have agents be monitored when adding new ones so they are not forgotten
4 votes -
Search device notes
It is critical that when I search my device list, it includes the Notes field for each device. I put relevant notes about where the device is or who is using it in that field. My device naming convention is random and ordinal making it confusing if I don't read/have the notes.
5 votes -
Connect invisibly
In many cases the computers belong to the company and they have a right to monitor their hardware and intellectual property so it would be helpful to either temporarily disable the notification of an admin coming on or remove it completely.
1 vote -
Work From Home - Branding on landing page
Work From Home: can you add a feature so that we can brand it with our company logo? It would look more professional when our customers see a branded landing page. Thanks
59 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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WakeUp ON LAN
Nous avons besoin du WOL simultané sur plusieurs machines sélectionées pour la maintenace des écoles. Merci.
2 votes -
Updates from phone app
The ability to push Windows updates from the cell phone app.
5 votes -
Multiple email addresses for a single user
Having a single email address for a user account leads to fragmentation of the helpdesk ticketing system. For example, a person working from home may not have access to their work email (associated to a user account in Atera), and may need to create a helpdesk ticket using their personal email. The fragmentation of the ticketing system happens where their user account associated with their work email will not have the tickets that come in with their personal email. The user will also need to manage two accounts in Atera, one for their work email and one for their personal email.
Having a single email address for a user account leads to fragmentation of the helpdesk ticketing system. For example, a person working from home may not have access to their work email (associated to a user account in Atera), and may need to create a helpdesk ticket using their personal email. The fragmentation of the ticketing system happens where their user account associated with their work email will not have the tickets that come in with their personal email. The user will also need to manage two accounts in Atera, one for their work email and one for their personal…
5 votes -
Resolve tickets with reply
Additional options when replying to tickets, options to close or resolve for example.
1 vote -
Integration with ClickUP
Integration with ClickUP
2 votes -
MS Defender Report
I'd like to create a report that shows the results of the last MS Defender scan. I can do it for an individual pc by running Get-MpComputerStatus in Powershell, but it doesn't look very good and I have to do it for each individual pc. Being able to run a report for every monitored pc in each clients office would be nice.
3 votes -
Patch schedule calendars integration to be able to exclude dates from patching.
Patch schedule calendar integration to be able to exclude dates from patching. Some companies have blackout dates where no changes are allowed. Also be nice to see the actual schedule of patching in a calendar form.
3 votes -
Invoice Appearance during PDF Generation
Ensure that the invoice PDF's appearance will be matched when creating a PDF using the "Create a PDF" option versus using the "Print" option and saving it as a PDF.
3 votes -
Ticket Automation Rules - "ticket created" email - stop email loops
The current "Ticket Created email" automation rule works well most of the time. However, when we need to get a third-party support company involved, they often have an equivalent system that sends an automatic "Ticket Created" email, that creates a new Atera ticket, and sends back a "Ticket Created" email, ad infinitum. In our case we had 18 new tickets created in the seven minutes until we noticed the loop. If someone had not been looking at the Unattended queue, it could have been many more.
My idea is for Atera to be able to identify a "Ticket Created email" loop,and add the new incoming "Ticket Created" email from the third-party system to an already created ticket, and NOT send a Ticket Created email.
A possible way of identifying this loop is multiple emails in a short period from a particular email address, with a subject that is the same, except for an increasing number (ie their ticket number)Note: this is specifically for occasions where we have not previously dealt with that third-party support company. Obviously once we have dealt with a third-party support company, we then know that that particular company sends out "Ticket Created" emails, and we can add their email address to the "Ticket Created email" automation rule as an exception.
The current "Ticket Created email" automation rule works well most of the time. However, when we need to get a third-party support company involved, they often have an equivalent system that sends an automatic "Ticket Created" email, that creates a new Atera ticket, and sends back a "Ticket Created" email, ad infinitum. In our case we had 18 new tickets created in the seven minutes until we noticed the loop. If someone had not been looking at the Unattended queue, it could have been many more.
My idea is for Atera to be able to identify a "Ticket Created email"…
3 votes -
Splashtop Headless Support
Splashtop appears to support headless displays, but not the version within Atera. Request to upgrade Splashtop within Atera to support Headless displays as that trend continues to grow.
4 votes
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