4800 results found
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ticket activity messages
I think it would be very useful that ticket's history section reflects which Rules has been applied (appearing on history as the rule's title), and not just the action. This would work as a kind of "debug", helping us to confirm which rules are really applied on each scenario and accelerating/helping a lot our learning curve.
1 vote -
Network documentation and diagrams section
It would be very useful to have a section where you can generate and save network diagrams, SIR plans, network security configuration etc...
Perhaps providing documentation templates or a way for users to share document samples and templates.82 votes -
Set Program to uninstall upon next use
It would be great to have the ability to select a program from the device inventory to uninstall even if the device is currently offline. The task would que for the next time the device is available.
12 votes -
Alerts for new ticket and ticket replies
You know how alerts will play a sound when it happens? That would be great if you could make tickets do the same thing. If someone creates a ticket I would like to be able to turn on a sound notification just like the alert sound settings. I already get ticket notifications on my phone so I do not feel like this is would be hard to integrate into the web dashboard.
1 vote -
knowledge base analytics
To be able to report and review these analytics:
clickstream Analysis
Session Tracking
User Authentication (Logons and logoffs)Monitor metrics such as page views, unique visitors, time spent on pages, and search queries within the knowledge base. Identify signals that indicate self-service behavior, such as repeated visits to specific knowledge base articles or extensive time spent on troubleshooting guides.
1 vote -
Agent chat
Please make an option to disable and enable automatic ticket creation the Agent chat that create ticket after two minutes of conversation.
Please, We want to chat with the user and leave the user create the ticket or the IT to create the ticket manually.
We need this option to interact with the user with no limit, please make this happened.
1 vote -
misfunction on Action "Send email to Technician"
Misfunction detected on following scenario:
Rule Trigger: Ticket Requester Responded
Conditions: no conditions
Action: Send an Email To TechnicianThis action only works when just one of the implied users is a Technician. But when implied users are both Technicians, this action doesn't works.
I identified this as a misfunction because on complex helpdesk structures it's needed one Technician to create an incident specifically for other higher level Technicians (incident not related with any "normal" requester, but specifically for internal IT troubles between different Technicians). This way, the important thing here is not related with the Requester role in any…
1 vote -
i18n on mail Templates vs Rules
The current implementation on Email Templates vs rules makes it difficult to manage a multilanguage scenario. For N templates representing the same notification in different languages, it's needed to generate 1 rule for each language in order to respond the Requester in an appropiate way on their language. In our case, with an international sctructure of different departments abroad, it's implying an enormous collection of rules than, in essence doing exactly the same thing but in different languages.
I think would be very useful to develop i18n characteristic on email templates vs rules, as explained:
- 1:N relationship on "1 template…
1 vote -
Tab based system to view tickets
When you click on a ticket to read it, it opens it in a tab at the top of the screen and pauses time tracking for every ticket except the one you are viewing.
This would be useful for comparing information between tickets without having to open multiple browser tabs.
1 vote -
Audit Log via API
The ability to access Audit Log from API or atleast export and send via email on a schedule.
9 votes -
Connect to computer that we are not monitoring
sometime i have employees working from home and need to connect to their home computer to help them but i do not have the Atera client installed. it would be helpful to be able to send them a link to use to get connected to them.
33 votes -
Change Customer Notes to a multi-line text block
As it is now, the Notes feature in the Customer view is nearly useless. Having to type everything separated by commas or slashes is an ugly solution to a problem that shouldn't exist.
Please let us create multi-lined notes within that block so we can use it more efficiently. And please, allow us to separate notes by pressing Enter to insert new lines.
5 votes -
On devices page have a relationship (contact) column and customer column to show who the device belongs to.
On the devices list, show a column for what contact and customer that devices belongs to.
The relationship field is important and this uses the contact details for who this device belongs to, some devices are being logged into as a generic username or maybe being logged into using old details, therefore for the username field can be unreliable.
5 votes -
Bread Crumb Trail
Would be a nice feature to have a bread crumb trail at the top of the window for navigating up one more more levels.
In some instances within sites or reporting, the back button is not useful. Only option is to go back to the left menu and start from the main menu item.
5 votes -
View Button in Knowledge Base
When attaching images in the Knowledge Base, The only option is to download or delete the attachments. It would be nice to view the images and see what has been attached instead of downloading it locally to the computer.
5 votes -
Add Microsoft Defender integration
Some clients are simply using the built in Windows Anti-virus "Defender". Seems to me that should be better integrated into the Atera echosystem.
324 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Import and Export for Password Manager
The Ability to Import and Export Passwords In Password Manager
16 votes -
Ability to assign ticket to customer, not contact
I want to be able to assign a ticket to a customer without choosing a contact.
29 votes -
Time entry defaults
It would be nice to have several time frames as predefined buttons, e.g. 15 min, 30 min, 1h, 2h.
That would speed up adding time entries4 votes -
Add e-mail signature manually
There currently is no way to add the e-mail signature again once it's been deleted.
It would be nice to be able to simply click a button to get it back, instead of having to go back to the ticket list and opening the ticket again.
Even better:
the ability to choose between several signatures4 votes
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