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4971 results found

  1. Ability to make custom ticket fields view only in service portal (like the default fields).

    3 votes

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  2. Need to see who the device is assigned to as a column in that column that would be really nice to have

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. Add an option to show how many notification dismissals are remaining or the specific time until a reboot will be initiated after updates are installed.

    6 votes

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  4. Atera needs to let us know when things like URL formats are changed.
    Your customers are IT companies. UI and functionality updates are all well and good, and bug fixes are a must. Your release notes list these items, but there are technical details that are not published that should be. We need these details to make sure the systems and processes we have built on your product remain dependable for our customers and ourselves.

    5 votes

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  5. can u add/change the feature for "availabity monitoring" to where we can modify the time settings without modifying the registry on servers that have the antera agent. Currently there is no Threshold Profile that can accomplish this, nor do we have any option to change the time interval that atera as set, which I believe is 3 minutes.

    4 votes

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    1 comment  ·  Alerts  ·  Admin →
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  6. Separate Running Scripts from Remote Connection Under RMM Permissions.
    In an ideal scenario it would be great to have detailed permissions for every function.

    1 vote

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  7. Like Intel AMT, having the ability to control and manage the BIOS settings would be a great feature. Instead of having to install third party applications and other methods would be a nice feature that not a lot of people provide.

    4 votes

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  8. Would like to see some kind of status, if someone is currently connected to a device. Meaning, I go through all the steps of making a connection to the point it starts to paint the desktop and then I get a message that someone else is already connected. Just would be nice to know that before hand, and possibly who is connected, before going through those steps, and find another method.

    Our team mostly uses Splashtop for our remote connections.

    43 votes

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  9. we have a customer where a 3party software company is writing things into C:\Users\itwo\AppData\Local\Temp\1 the 3party company claims that due to limitations in .net this is the Standard/default path for reporting and can not be changed. so we would request the feature that we can exclude specific Path from the function Clean up Temp files.

    1 vote

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  10. While Discord servers are often associated to "gaming," it's also a rapidly growing platform for PSAs, general chat and communication (you can create threads for ideas, and general communication(s) between customers), and host events as it has capabilities for voice chat, as well as video chat and streaming.

    A good few competitors have it, and seeing as (in my humble opinion) Atera is more of the "cool kid" than (and I'll "our") our competitors, it would just be a great opportunity.

    3 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  11. cant sort by "available patches"

    3 votes

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  12. Being able to manage Android endpoints

    11 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. Leave the admin tiles alone! Please do not shut off the admin tile menu on November 1st. Looking at tiles is substantially easier than digging through menus and submenus. Please let us keep the tiles. Thank you.

    4 votes

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  14. AI to automatically add manual tags that were created by the team

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. We would like to add the ability to add a custom field under the Type, for training

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. 1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  17. We need more robust device notes, for example, when viewing a device page it would be nice to leave a trail each time a tech changes something on the device. At least just a multi-line text box where a tech could type a date and some info, like device location, unique device info (this AD server is also the SQL backend), etc.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. It would be nice to have several time frames as predefined buttons, e.g. 15 min, 30 min, 1h, 2h.
    That would speed up adding time entries

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. Can we please get the last 5 WAN IPs and LAN IPs, and also a note Network last changed on date Xx/yy/zz thank you!

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  20. The notifications feature should be on Top of Priority, as many times we are working on other apps, and we didn't get notifications on desktop of browser as banner or sound nothing. Until we're back to the dashboard the request often goes away from customer side.

    Also, there should be option of setting different notifications for different sites, but on the first priority is the notification banner or sound at least, without that there's too much difficulty to resolve problems within the required timeframe.

    Thanks

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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