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4973 results found
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Apple Business Manager
Set up an integration with Apple Business Manager to automatically integrate our Apple devices (MacOS, iOS etc...) into Atera
21 votes -
Batch Resolution Feature for Multiple Tickets
I would like to propose a feature that addresses a common issue encountered during maintenance periods. Currently, when multiple alerts are triggered, they generate individual tickets. This can become cumbersome to manage, especially when resolving these alerts.
The feature I envision would allow users to batch resolve multiple tickets. This would not only streamline the process of resolving tickets but also enable us to add a resolution note simultaneously across all selected tickets.
Implementing this feature would significantly improve efficiency and reduce the time spent on ticket management during high-alert situations.
1 vote -
Feature: Bulk Import Data with Custom Fields: Improvement with more ease of use of custom fields with real-time updated data in custom field
Atera has already onboarded the custom fields option, and they were populated for each customer's and their agents, and it can be improved with the following idea:
Since the custom fields data have to keep changes and updates on a regular basis and the same data has to be maintained on a real-time basis, importing bulk data into custom fields using templates can be helpful to technicians for filling data faster into custom fields and avoiding manual work to fill those fields.
As you are aware, custom fields are those fields that are unique and different from the requirements of every account and their technicians.Suggestions: The feature of bulk importing data into custom fields can be added to Import Data from the admin panel.
https://app.atera.com/new/admin/import
Step 1: Select the data you wish to import (custom fields).
Step 2: Prepare the import file (CSV import template for custom fields).
Step 3: Import the file.Atera has already onboarded the custom fields option, and they were populated for each customer's and their agents, and it can be improved with the following idea:
Since the custom fields data have to keep changes and updates on a regular basis and the same data has to be maintained on a real-time basis, importing bulk data into custom fields using templates can be helpful to technicians for filling data faster into custom fields and avoiding manual work to fill those fields.
As you are aware, custom fields are those fields that are unique and different from the requirements of…3 votes -
What's the backup plan stan? "Trust me bro" no longer good enough for my cyber insurance provider.
"We must have faith" is no longer good enough for my cyber insurance policy!
And previous attempts to voice my concern over the last few years got my posts deleted, so I'll post it as an idea here and see what response I get.
What happens if it all goes wrong with atera, what's the plan as there is large swaths of data that exist only in atera with no way to extract the data from the platform.
The closest option is via the API and for various reason that's not an attainable options as not all the data is visible via the portal.For 365 we have cloud to cloud backups.
For web hosting we have multiple providers.
For all other services like this we have options to at least drop a backup of all our data held in the platform with a backup / restore option.What does Atera have in this regards?
Trust me bro, followed by radio silence.
Its about time we got a better answer than this.
I think its time we got at least a data blob of all our data held in the Atera Platform.
Sometimes I do feel it's used to hold us to ransom.Well its now going to cost me money if I don't get something better from you and I expect other brokers will start asking MSP's for more info too as its just a massive gaping liability to not have a backup under the customers control.
"We must have faith" is no longer good enough for my cyber insurance policy!
And previous attempts to voice my concern over the last few years got my posts deleted, so I'll post it as an idea here and see what response I get.
What happens if it all goes wrong with atera, what's the plan as there is large swaths of data that exist only in atera with no way to extract the data from the platform.
The closest option is via the API and for various reason that's not an attainable options as not all the data is…2 votes -
Shared Authenticator
The shared password manager is used constantly by me and my team, but we are constantly running into the issue of one of us having the Authenticator associated with one of our clients accounts when servicing and needing them to authenticate for us. Sometimes they're busy, sometimes they don't see it, sometimes they deny it, and even worse, they're positively reinforced for accepting it without double checking it's one of us.
A centralized shared authenticator would be a fantastic feature.
12 votes -
Verify if a ticket is assigned and provide a popup if it has when trying to assign.
When assigning tickets do a check to verify whether the ticket has already been assigned to a technician and if so provide a pop up that shows who it is assigned to and ask whether to go ahead and reassign.
1 vote -
Add a PowerShell script inside of new custom script
When creating a new script using an .msi or .exe, it would be nice to be able to add in another step like adding in a PowerShell script that runs after the .msi or .exe installs.
1 vote -
Ability to remove Webroot from the GUI
Add the ability to remove "Webroot" options from the GUI. If we didnt sign up for the Add-In, it shouldn't be there.
9 votes -
Push Updates Via The Mobile App
I need to be able to process updates from the mobile app...
1 vote -
Atera Dark Mode
A dark mode option for Atera desktop and mobile app to keep things easy on the eyes
(and conserve battery)1,720 votes -
Desktop notifications
I would be great, if it were possible to receive desktop notiifcations upon ticket updates, alerts etc.
Maybe by implementing push notifications for the browser?
96 votes -
Auditor to show DNS servers as well as IP
Audit report to show DNS servers in addition to IP for network connections. Useful for the Excel export.
1 vote -
IT Automation Feedback - Detailed Information in the Report
IT Automation Feedback - Detailed Information in the Report. We would like to see which devices (device name and customer) have successfully completed the process and which ones have not. For those with errors, it would be beneficial to know what type of error occurred.
4 votes -
Warnings to techs for dealing with customer or contact
Objective: Warn tech in an obvious way to handle customer or contact in non-standard manner such as:
"Don't call this person She or Her" (contact note)
"Don't service until they pay" (company note)
"All requests for new licenses must be approved by Mr. X" (company note)Method ideas:
1. Ability to enter info at customer or contact level, very much like Notes but distinct from that field. If static (vs user defined) field, named "Critical notes" or something.
2. On Add Ticket screen, as soon as pick Customer, display associated Critical Notes via popup or highlighted area. Upon pick of Contact,display Critical Notes associated with Contact AND Customer via popup or highlighted area,
3. For emailed tickets (in other words, normal existing Ticket screen show Critical Notes for Customer AND Contact in a highlighted mannerObjective: Warn tech in an obvious way to handle customer or contact in non-standard manner such as:
"Don't call this person She or Her" (contact note)
"Don't service until they pay" (company note)
"All requests for new licenses must be approved by Mr. X" (company note)Method ideas:
1. Ability to enter info at customer or contact level, very much like Notes but distinct from that field. If static (vs user defined) field, named "Critical notes" or something.
2. On Add Ticket screen, as soon as pick Customer, display associated Critical Notes via popup or highlighted area. Upon pick of…3 votes -
More mac support and add-ons
More Mac add-ons, being windows-centric limits clients abilities to perform within a single pane of glass. For example, your Acronis add-on, although the platform does support Mac, the Atera version of the add-on only supports windows machines. That's a huge limiter for some environments.
3 votes -
How to export Bitlocker keys into an excel or how to manage the Bitlocker keys using Atera?
If we enable Bitlocker using scripts, how to manage those Bitlocker keys when there is a requirement? Because Bitlocker management is very crucial for an organization. Looking for a feature update in Atera console for managing Bitlocker keys of all devices.
3 votes -
Monitoring agent events live
If you can, please create a dedicated tab under the agent's section to display all the actions or commands performed on it from the Atera cloud, including software installations, script running, automatic update scans, installation start and completion, and results.technician actions ...etc
2 votes -
Automatically Delete Retired Devices
It would really help clear the clutter of devices if any device that hasn't been online in over a year would be automatically deleted.
Getting a warning report a month or so before would avoid the loss of any of those devices that are still needed/in use.2 votes -
Tareq Aldehneh
We should have a dedicated tab under agents to show actions taken on agents such as software installation, script running on agent, automatic update scan and installation start and complete and result. etc
2 votes -
Distinguishing between clients and applicants
So, is there any ways to have like 2 kinds (categories) of contacts : customers OR only-contact ?
Email #1 ==> customers
Email #2 ==> only-contacts
In order to display both ?
Because actually, we only have customers .. so if we wish to use ATERA like a small crm, it may be a good idea to separate CUSTOMERS and ONLY-CONTACTS.
Thanks :)1 vote
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