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4809 results found
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Atera Tech Day Pass
Create the ability to purchase a 'day pass' or 'tech pass' to allow a temporary employee (e.g. a contractor) to access selected parts of an Atera tenancy (e.g. tickets, devices) to perform short term work instead of adding a technician for an entire month.
4 votes -
set automation scripts to start when a client comes online
i see multiple feature requests for the same thing all with multiple upvotes.
The request is for automation to be run on machines when they come online as the current setup will skip devices that are offline.This is such a crucial feature for automation to work effectively as machines will not always be online at your given schedule as users do not always abide by your requests. for the client device to come online and have scripts/automation's in its queue and then action them is critical
3 votes -
Separate Software & Hardware updates - Add column to show only Driver Updates
It would be very helpful to either be able to hide Hardware Driver Updates from showing in the available updates count OR create a separate column only listing Hardware Driver Updates. The two are completely separate and each have their own importance. It's confusing after a patch automation run to see a number showing as if you still have missing patches on a device. Then you click in to the device to see it's all hardware driver stuff. I would like to see software and hardware separated into different columns / categories as it relates to patching. Thank you for considering my request.
It would be very helpful to either be able to hide Hardware Driver Updates from showing in the available updates count OR create a separate column only listing Hardware Driver Updates. The two are completely separate and each have their own importance. It's confusing after a patch automation run to see a number showing as if you still have missing patches on a device. Then you click in to the device to see it's all hardware driver stuff. I would like to see software and hardware separated into different columns / categories as it relates to patching. Thank you for…
59 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Remarks tab for Ticket
it will be great to have a feature where you can add(type) one liner or couple of words for the resolution provided for individual tickets. Not inside the ticket but just similar to custom field but not predefined.
Regards
Komal
USL Medical NZ1 vote -
add ip address for selection of columns to view on main device page or while in the client
as part of the columns to select from can you add one for the ip address?
3 votes -
OS Notifications from Chat
I would like to start using the Helpdesk Agent chat function but am hindered by its limited ability to notify me of chat requests. Notifications only appear on the Atera portal page. So, if I am not looking at that page (which is most of the time) I will not be aware of the request and then end up having a customer who is annoyed by my lack of response. Having chat notifications pushed from the browser to the OS would solve this problem.
2 votes -
Support FIPS
We need Atera to support FIPS. We have FIPS enabled for compliance reasons and therefor can't use Atera. We love the product, so hopefully this will be added in the near future.
2 votes -
I can only assign users to devices manually and individually
it is incredibly tedious to have to assign users to devices individually, during initial deployment of 500 users this is a killer but more over having to do this on per new device ingested lack imagination surrounding automation.
If AD has been synced why not use this data to help link devices.
2 votes -
More column options for Sites...
The Sites section table currently shows
Name
Unmonitored Devices
Phone
Address
Main Site UserNot sure about everyone else but i would consider the available column heads to be of little value.
Could it be considered that you add the below?
Number of Users
Number of Devices
Number of Assets
Number of AlertsWe dont uses the the ticketing aspect but Number of Tickets for those that do?
Am i alone in this?
1 vote -
Device Dataset, Site Dataset, Ticket Dataset...... No User Dataset????
We are in the process of deploying Atera, We would like to add a department to our user data but this (I feel) is overly laborious.
The is no User Section or Dataset so to edit the department I need to go to Sites > Select Site > Select User Contact Card > Select Department Field > Change Field
- Why are they contact cards? why not a table, in line with the other data sets?
- Why not have a user section, i fail to see why this data has not been considered a priority?
- Why is there no bulk edit functionality for user data?
Is this something that can be considered for development?
We are in the process of deploying Atera, We would like to add a department to our user data but this (I feel) is overly laborious.
The is no User Section or Dataset so to edit the department I need to go to Sites > Select Site > Select User Contact Card > Select Department Field > Change Field
- Why are they contact cards? why not a table, in line with the other data sets?
- Why not have a user section, i fail to see why this data has not been considered a priority?
- Why is there no bulk edit…
2 votes -
SLA only applies to tickets created via email
We only want the SLA to start when a ticket is created by email, but not when an engineer creates a ticket.
2 votes -
Have more options from the integration inside atera. Dahboard, etc
Have more options from the integration inside atera. Dahboard, etc
7 votes -
Intune
Provide a UWP app for Intune AutoPilot for MDM and deployments over the cloud.
13 votes -
Umleitung zu anderem Ticketsystem
Umleitung/Weiterleitung des "Create Ticket"-Button im Helpdesk-Agent zum Standard E-Mail Client. Dort soll die E-Mail-Adresse zum Ticketsystem automatisch eingetragen werden.
2 votes -
Email Forwarding from Tickets Without Altering Content or Requester
I propose a critical enhancement: the ability to forward emails from tickets to other internal departments or external entities without modifying the original ticket content or requester information. This functionality is vital in scenarios where individuals beyond the original requester need to be engaged for resolution, such as liaising with a key account manager or arranging new hardware purchases.
The absence of this basic yet essential feature in a service desk environment is a significant oversight. Its implementation would greatly streamline communication processes, ensuring efficient and effective resolution of tickets that require broader collaboration.
3 votes -
Favorite Agent
It could be good to have on the right side on the ticket, all "Favorites Agent" or just "Servers" of the customer with the "Connect" Button to be able to connect faster and keep the ticket open while connecter on the DC or any server.
1 vote -
Bitlocker Keys
If you could see the bitlocker keys on a device through atera that would be great, especially if you have taken over a new client, and someone has set each of these or the end user has forgotten which account it's recorded with. Or the old IT support company may no longer want to help? You would only need view access.
2 votes -
Add the Ability to Restrict Access to Specific Ticket Templates
Add the ability to restrict which users/departments can use specific Ticket Templates. For example, in previous systems, we had HR submit Onboarding/Offboarding tickets and used the data in the ticket to conduct other actions. We do not want any user to be able to submit an Offboard ticket, only members of the HR team.
1 vote -
Separate AnyDesk Attained / Unattained Setting For Different Sites
Allow admin to set the AnyDesk to set an attained or unattained connection option for different sites or groups. instead of a universal setting for the whole company. The idea is to allow you unattained access to the server farm but also need attaining mode for any user computers.
1 vote -
Automtion Profile Schedule
I need some tasks to run every 15 min, the minimum right now is every 1 hour.
Please add options to create custom interval in minutes2 votes
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