- or
No existing idea results
- ~ No ideas found ~
4977 results found
-
Splashtop connect in PSAtera
Is it possible to run Splashtop from the PSAtera command line? At the moment I can get agent information from PowerShell but I cannot start remote sessions to customers' pc.
1 vote -
Ability to Assign a Ticket Title
It would be extremely helpful to be able to assign a Title to tickets. It would be extremely helpful to see the Title of a ticket. This would give me an idea of what the ticket is about as opposed to having to either log into the console or access the mobile app to see what the ticket is. Being able to see a preview of the ticket would let me know immediately what tickets deserve immediate attention versus tickets that can wait.
1 vote -
Hide certain contracts from tickets
Would like to hide certain contracts so for ex. a flat-fee contract is not visible under a customer.
We use some flat-fee contracts to bill the customer for example a server per month.,
2 votes -
New Ticket to Open in a New Tab
When you make a new ticket allow the ticket to open in a new tab straight away so you don't have to then search for it have an advanced search feature where you can search a particular customer for tickets
2 votes -
Ability to Change Name of Agents on Clicking on It
Change name directly agent when clicking on it.
2 votes -
Change Presets Alerts from Critical To Information
On presets alerts, ability to change from critical to information.
2 votes -
search without accent
the search engine should be able to search without accents
1 vote -
CMD
During the installation phase it would be nice to be able to configure the agent, in order to enable the possibility of having CMD and PowerShell with administrator rights.
1 vote -
Gibt es eine Möglichkeit einen Kontakt mehreren Kundenzuzuweisen ? Hintergrund ist der, das ein Kunde von uns unter mehreren Firmennamen an
Gibt es eine Möglichkeit einen Kontakt mehreren Kundenzuzuweisen ?
Hintergrund ist der, das ein Kunde von uns unter mehreren Firmennamen angelegt werden soll. Dabei sind aber die Ansprechpartner immer die selben.1 vote -
Export alerts
Would be great to have a feature to let export alerts, by each device or filtered by type and more.
1 vote -
Add info about time in tickets
Could you please add the full date/time of the ticket (created/modified) on ticket's listing and on ticket detailed view ?
2 votes -
Alerte Expiration contrat : 3 mois
Il serait utile de pouvoir configurer la durée d'alerte d'expiration des contrats à 3 mois (actuellement 2 mois maximum). Car pour respecter le délai légale d'information (hause des tarifs par exemple) auprès des clients, mon avocat m'informe que le délai est de 3 mois avant (et non 2 mois). La fonction existant déjà, je ne pense pas qu'il soit très difficile d'ajouter la proposition 3 mois ? ;) Merci par avance !
2 votes -
remove reasign option for technicians
Create new role/permission to remove reassignment of tickets between technicians. only admin must be able to reassign
2 votes -
Include the individual products in reports rather than just the product families
Include the individual products in reports rather than just the product families.
1 vote -
Auto-Calculate amount due according to Ticket completion time
When a ticket is assigned to a customer with a specific contract, that contract has a rate as well. When a technician sets the time he/she took to complete the ticket, it is less than the amount of time according to the rate. If the rate is $200 per hour, but the ticket only took 24 minutes, can Atera please add a function to then calculate the amount due for the 24 minutes instead of the $200 for a full hour.
1 vote -
open in new ribbon
often there are reports or popups like "monitored devices" of agents (example: if a device does do a generic check of an access point and so on) where you see lot's of devices which include an open link to them.
then it would nice to have an option box "open in new ribbon". so if not ticked then clicking onto this should open in the same ribbon, but if ticket the device should open in a new ribbon.but this could be done as a personal general setting too. means "always open device links in new ribbon".
example: i am just removing a customer server which monitors a lot of devices in the customer network. to fastly edit all that devices i have to open each link with right mouse to have this...
often there are reports or popups like "monitored devices" of agents (example: if a device does do a generic check of an access point and so on) where you see lot's of devices which include an open link to them.
then it would nice to have an option box "open in new ribbon". so if not ticked then clicking onto this should open in the same ribbon, but if ticket the device should open in a new ribbon.but this could be done as a personal general setting too. means "always open device links in new ribbon".
example: i am…
2 votes -
G Mail CMR integration
It would be great if I could review all the interactions (emails) to and from my customers through a Gmail CRM plugin. The plug-in could BCC the communication between you and the customer to a custom email address which appends the info in the email to the appropriate client's record. It would be great if the plug-in also allowed you to select the type of correspondence you are sending such as Sales, Support, or Follow-up.
1 vote -
swap it auto profiles and update it auto profiles in time scheme
we do have the problem that we are atera customer since 2016 and started with setup in that times. then there was a breakpoint when atera developed a new time scheme model for it auto profiles.
now the point is - for reasons that cannot be explained by me - there is not "update button" for a profile which would start with a fresh new scheme for just to enter the desired one again. this is needed!
and for the next if that will not be developed that we need a tool to swap all assigned it auto profiles means...
klick the button "swap profile" and get a popup with a dropdown to select the old profile and another one with the new profile. then it should show in ribbons all customers who have the old one assigned as default (which is a dangerous function to me anyhow), and another ribbon with agents who have directly assigned the old profile. that agent ribbon should have a filter option for all or a desired customer. then select which device/customer should swap the profile and - bam - done.But you could do this differently because it is a wish too: the advanced filter should be able to search for devices with a certain it auto profile (threshold profiles would be handy too), then i could select the needed devices and add the desired it auto profile for bulk adding - but then there MUST be a bulk remove option be there too...
at the moment you can do nothing like this and should really know exactly what to setup if you add new customers. later changes are really, really time consuming. at the moment - because time scheme can not be changed - we would have to open(!) about 800 devices to remove a profile... that's weird.
we do have the problem that we are atera customer since 2016 and started with setup in that times. then there was a breakpoint when atera developed a new time scheme model for it auto profiles.
now the point is - for reasons that cannot be explained by me - there is not "update button" for a profile which would start with a fresh new scheme for just to enter the desired one again. this is needed!
and for the next if that will not be developed that we need a tool to swap all assigned it auto profiles means...…
1 vote -
Dave Wells Nov 4, 2021, 16:32 GMT+2 Request to add the "Customer" Field as a related field in Ticket Automation Actions
Dave Wells
Nov 4, 2021, 16:32 GMT+2
I would like to Request to add the "Customer" Field as a related field in Ticket Automation Actions for the Atera Admin portal. I need the "Related Field" drop down to have the "Customer" field as an option to select for the Action of a rule.
1 vote -
1 vote
- Don't see your idea?