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4977 results found
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add and disable user from portal easily. see users and settings in one place
add and disable user from portal easily. see users and settings in one place
1 vote -
Auto Assign Asset
As a multilocation service desk, it would be beneficial to create an IP-based customer attribute and have devices roll under that customer by default.
1 vote -
contacts
I would like to be able to print out a custom contacts list for 1 customer, several customers or all customers.
3 votes -
Setting to remove or hide filter view on right hand in tickets view
Setting to remove or hide filter view on right hand in tickets view
It takes up a lot of display area on right and cannot be removed or minimized2 votes -
Integration with SyncMonkey
Integration with SyncMonkey
SyncMonkey is a documentation center much like ITGlue.
SyncMonkey already syncs with Syncro.3 votes -
1 vote
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Ticket can be reopened by technician but not by customer
Actually in the settings there's the flag "Ticket cannot be reopened", the request is for a second flag as a title.
Thank you!3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Personal ticket timer settings per technician
Some technicians work with automatic timer opening because they forget to log their hours
Some like to do it manually and not have it create a log for every time they enter a ticket
2 votes -
categorize quick reply templates based on tags
Have the ability to categorise quick reply templates based on the tag.
This would be useful to make the lists smaller and easier for tech's to select.
3 votes -
assign bul
I think it could be great if we could bulk assign devices to a new monitor agent.
1 vote -
See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
3 votes -
Splashtop - Device Enable/Disable
The ability to disable devices controls before connection with Slashtop. On either our side or theirs. Giving the ability to just watch remotely or logon and automatically have their mouse/keyboard/touchscreen disabled
2 votes -
2 votes
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Better suggestions for Ideas
When using ideas and feedback, the suggestion match is far too broad. We can be presented with 100+ suggestions, most of which are unrelated to what we're suggesting. It seems to match on individual words so including for example "software" in the suggestion gives us every other suggestion that includes "software".
We're all busy and don't have the time to check every suggestion for something similar, hence end up posting it as new. A better matching algorithm would reduce duplications keeping future suggestions more succinct.
1 vote -
Hope to have feature for token based support for customer
hope to have a feature for token based support counter, like 4 hours equal 1 token for per customer then when on-site or remote support can Consume the token.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Technician alerts
It would be a good idea if an already assigned technician to a ticket would get an option to recieve an email to alert them that the customer has responded to that ticket.
2 votes -
Quick replies per Customer
I would like to have quick replies per customer and one category that all can see.
When a ticket arrives we would like to only see the general quick reply’s for all customers and all the specific reply’s I made for that customer.
1 vote -
Import tickets from Kaseya BMS
For MSPs that are moving away from existing RMM platforms to Atera, it would be great to have a more robust migration path. I'm putting this idea in the ticket area and specifically to be able to import historical tickets from Kaseya BMS into Atera, but I could see this being valuable to other MSPs coming from other platforms, and not just ticketing data.
2 votes -
Integration with 3rd Party Help Desks such as Mission Control
Mission Control (https://www.missioncontrolnoc.com/) is a North American based help desk and NOC outsourcing service. They currently only support integrations with Syncro and Autotask. We would like to use their services but we don't want to switch to Syncro. It would be extremely helpful it this integration and others were made a priority.
2 votes -
no search for modell possible
we do need the possibility to search for "modell" in the global search plus advanced search option in the global device list.
we should sometimes do things with a certain type of server and need a list of the same type, but no chance to get one. in the past months we no more did do this because of the lack, but now it becomes more often needed.
so PLEASE just add such a simple thing to the search options. i said this already years ago. but does this thing really need an "idea" or should it be includede out of the box...
we do need the possibility to search for "modell" in the global search plus advanced search option in the global device list.
we should sometimes do things with a certain type of server and need a list of the same type, but no chance to get one. in the past months we no more did do this because of the lack, but now it becomes more often needed.
so PLEASE just add such a simple thing to the search options. i said this already years ago. but does this thing really need an "idea" or should it be includede out…
2 votes
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