5081 results found
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Marking of devices in the folder list
With the customer devices there is a check box in front of each device, I would also like this if you are in the customer folders to be able to mark them directly and edit them.
1 vote -
Central assignment of policies
unfortunately you can only apply a policy to a folder in the customer area. I would like the option to assign the customer folder directly from the policy. Or better, that you can assign a policy via a filter rule (e.g. all windows workstations).
1 vote -
Customer mobile app
It would be good to have a mobile application for users, in order to make an ticket easier and faster. It would be good to download and install custom application by scanning the QR code from the agent, download application and automatically configure account from agent. Today, my users are too lazy to send emails or open portals. Also, if the ticket closes by tehnician, it would be good for the user to confirm the closing of the ticket! Also, it would be good if they could leave a short video, voice message or some other attachment when opening the…
1 vote -
Make devices easier to search
Current filter function is virtually unusable to look for a specific device. I'd recommend a simple search bar to would compare the results for not only machine name but for current logged in user and possibly others.
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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CRM Functionality
Would love to see a CRM component for tracking opportunities and tasks
2 votes -
Custom Email Templates (Client Side) for Ticketing
Hi,
Customization of email templates to the client is critical. This option in Atera would be a wonderful addition.
2 votes -
Agent offline Check box
Would like the ability to have a checkbox or some other way to exclude an agent from patch reports. As in the agent is offline and in storage or just offline but you want to keep them for asset history. A checkbox would tell the reports to exclude the agent from populating and clogging up the report. you could also run the reverse as a report showing all offline agents
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Filtering by SSD and HDD
Either on a device view (as a filter) or in the Auditor Report
3 votes -
Acumatica Integration
We would like to see an integration with Acumatica for posting invoices to.
Thanks.1 vote -
5 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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5 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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5 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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billing
Being able to bill for ticket time entries that are marked as billable and the ticket is in OPEN, CLOSED OR RESOLVED status. What we would like is to be able to complete invoicing for customers for a period of time rather than for closed/resolved tickets. Our organisation invoices for a quarterly period for all services that been completed during that period, however the issue that we currently find with Atera is that a lot of the tickets that we want to bill for fall across multiple quarters and are in open status, which means we can't pull the billing…
3 votes -
Not install patch if ..
The option does not install patche when User Activity is online.
3 votes -
Customize SMTP Settings and Email Testing
When altering Admin -> Email Settings -> Customize SMTP Settings, while the toastr will say "Settings saved" or similar, have it actually send an email to the account holder showing that it was successful. That will confirm a lot of things on our side too.
Also, when custom SMTP settings are specified, if something is apparently wrong there, inbound tickets will not actually get created even though the auto responder is broken. So not only do you not actually know that the SMTP settings are not working, you don't even get any sort of indication of a ticket getting created.…
2 votes -
sort within customer by location
sort within customer by location
3 votes -
SMS problem
Please have a look at https://www.twilio.com/docs/verify/api and see if you can integrate so OTP can go over Verify instead of SMS. No OTP SMS is working for the china users at the moment. With an APP they would be able to use Work from Home. At present it's very painful not be able to use Work from Home in China because of the SMS problem
4 votes -
Include/exclude device types in patch management
The ability to easily include/exclude servers/workstations in automation profiles. A simple check box maybe?
2 votes -
mail
We have two email accounts that people use for two different IT Departments.
Security and Support.
When they reply in email to those tickets. the reply is to the same email address.
This is confusing.
The reply should be to the email the ticket was opened with. Support when reply to the support ticket over email.
and to security, when reply to the security ticket via email.2 votes -
delete all ticket and alert
Delete all ticket and alert instead of going true all pages and selecting every pages after pages
4 votes
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