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4800 results found
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No CC on Tickets created in Portal
Guys how can an RMM this advance "NOT" have the simple ability to CC other user when creating a ticket in the portal??? this is basic stuff Why should anyone one have to ask for this? Atera is head and shoulders above the others but the guys over at Ninja are poking fun at you for this.
Very embarrassing!
Please fix ASAP it's not hard!
1 vote -
Add API get for Timesheets
Add get option in API for timesheets.
1 vote -
Customisable Dashboard
On the dashboard, I would want to have a field that have ticket request( specifying type of request eg emails, projects, consultation etc) appearing right below the Open Pending Overdue Field if that can be customized (see attachment)
1 vote -
Move the Metrics to below the Software, Hardware and Disk info in the Agent screen.
Move the Metrics info below the Software, Hardware and Disk info in the agent screen.
1 vote -
Warning When Multiple Session Are Happening
When multiple techs are connected to the same machine, would be nice to have a warning so we know that another tech is connected already.
1 vote -
1 vote
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Linkable Images
Allow users to create linkable images like Facebook, LinkedIn, or Twitter.
1 vote -
Technician alerts
It would be a good idea if an already assigned technician to a ticket would get an option to recieve an email to alert them that the customer has responded to that ticket.
1 vote -
I want to be able to import my past tickets with my clients for repairshor so I only have to use one platform.
You only have a few headers for your templet to import customers. I have 4000+ clients that need years' worth of tickets and charges imported. I need to make the import into Atera so I am able to use one platform instead of using two.
1 vote -
cpu
I want to expand on the CPU detail reporting feature that is under review. The ability to sort or set triggers based on the generation of CPU in the computer would make it a lot easier to identify the age of a device. being able to have an easy way to pull a report based on workstation age would be a huge help for us identifying an order for PC upgrades.
1 vote -
An alert in the ticket if someone in the chain removes CC in users
If we have a ticket with 10 people CC, It would be externally helpful if when someone in that chain replays without CC in everyone that an icon appears on the replay or if the replay is a different colour
1 vote -
Integration with Visma Yuki
integration with Visma Yuki
1 vote -
New Dashboard is Jumpy
Fix the "New" Layout to stop being so jittery.
In the new layout, the options bar at the top of a ticket view disappears unless you scroll up, and in doing so, when it reappears, the entire screen jutters. This never used to exist on the classic layout.
1 vote -
personal option how device links should be opend in the browser
add an personal option how clicking onto device names should work. means, i would like to see an option "open in same browser window" and "open in new ribbon" and "open in new browser window".
it is annoying to do a search then click onto a device, do something, go back and search again and the open the next. or everytime remember to open it with a right click in a new ribbon.
this should be sothen used everywhere i can read a device name which is clickable...1 vote -
Billing Integration for Israel
I live and work Israel.
I would love to use the Billing feature inside Atera but it's not recognized by the Israeli tax authority.
I use Green Invoice as my billing platform for all local (Israel) and global clients.
Are there any plans to allow Billing integration for billing platforms in Israel?
1 vote -
BUG - Ticket disapear when the contact affected is suppress
BUG - Ticket disapear when the contact affected is suppress
1 vote -
is it possible to generate a report for all our customers? I need the list of all customers, in reports I found metrics reports, but I didn'
is it possible to generate a report for all our customers?
I need the list of all customers, in reports I found metrics reports,
but I didn't find a report that brought the list of all customers.
Can you help me with this issue?1 vote -
Check shared cluster volume remaining space
Our company needs to monitor the available space for shared volume clusters so our virtual machines don't shut down all at once. The problem is that Atera can only monitor available space on drive letters and nowhere else.
Right now we're using a powershell script to regularly check in on the cluster volume, which is far from ideal.
1 vote -
Ability to see the attachment file on a ticket on the mobile app
Emails sent to technicians when a new ticket is created doesn’t include the attachments – have to open the app or website to access them.
1 vote -
Sent Email tracking
For Batch billing, having some way to identify if you have sent an Invoice via email would be useful. Right now I have to track separately each invoice number that I have emailed as I email them.
1 vote
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