5047 results found
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Ticket pane
Multiple ticket filters on one screen. Be able to assign an order to filters and if there are any tickets matching the filter they are displayed on screen in order of the filter preference then by the filter rules within that pane.
This will create a better work flow, allowing unassigned tickets to appear at the top of the list , open tickets secondary and pending after, or any other layout that suits.5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Credential Exchange for Patch Management and automation tasks
Patching is so important now that to have patches fail to install because the user is not signed in poses a risk that patches can be missed within the critical window. If patches could be installed with credential exchange this would resolve the problem 9 times out of 10.
4 votes -
Please add some type of security (SOC) management integration such as CyberRocket SOC. This will give you a huge edge on competition
Please add some type of security (SOC) management integration such as CyberRocket SOC.
This will give you a huge edge on competition.5 votes -
Queue for Patching
Ability to have queues for patching as for example, some servers have to be updated in a specific order. I have to wait for the updated server to be online before updating the next one.
1 vote -
I would like to add an automation to a customer folder whether it's empty or not.
I would like to add an automation to a customer folder whether it's empty or not.
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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An allowed domain list for tickets.
An allowed domain list that would block any email from a domain not on the list. This would be very helpful in blocking unwanted tickets from being created and force your end users to use their business email to open and manage tickets. This would result in a much cleaner contacts list for those who wish to use the feature. In addition it would prevent phishing emails and such from hitting your ticketing system
4 votes -
Add links to the helpdesk agent icon
For ex. - personal website link
5 votes -
Money Block Report on all customers
A report on all customers
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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searchable media type
Searchable Media types, I.E HDD, SSD. You can search by disk model number but would like to know all devices that have a certain type of media for inventory purposes, rather than having to search by each model of media.
1 vote -
contrat des clients
il serait intéressant d'avoir un visuel sur les contrats des clients dans le tableau de bords, pour voire les échéances
1 vote -
Back Navigation
If you go to a customer that has lots of tickets, and you filter out the tickets to see only closed ones for example, and you click to open one ticket and then click back, it takes you back to the default open and pending tickets- there is no way to save a certain filter.
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Letter Ruler
Customer wants the letter ruler back on the Customers page.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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File transfer for Mac
Seems like it's Windows only at the moment.
3 votes -
Ticket Adjustments and Scheduling
We need to be able to manually adjust tickets (times / dates, etc) and also be able to SCHEDULE tickets too (which should include reminder alerts, etc)
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to Keep Alert Information Expanded As Default
Ability to have the expand all for alerts information as a default instead of clicking on it all the time.
1 vote -
2FA Timer
Would be great a timer when we could log out/when we have to go through 2FA
1 vote -
Tickets From Alerts for Specific Devices, Specific Type of Alerts and Alerts for Informations
Alerts automated to tickets: We have alerts set up in a way that we want to make sure our servers are always running. We want to know when they stop.
Want to be able to have ticketes from alerts set by: specific type of alerts, specific devices and also for information alerts.1 vote -
Top 100 Most Vulnerable Desktops instead of just 10
When I run a patch status summary and I see the "Top 10 Most Vulnerable Desktops" would it be possible to have the option to see Top 50 or 100. Just more then 10
6 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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more health sensors for microsoft exchange
more health sensors for microsoft exchange - we hade some failures in exchange an in the dashboard (exchange) everthing looks good.
we need more microsoft exchange sensors also for exchange in cluster mode.1 vote -
folders
Add the Folders field in the Audit report so that we can see what devices are in what folders on the report. Please and thank you.
3 votes
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