4973 results found
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Uploaded or contributed scripts need to be verified
Uploaded scripts need to be verified safe before general release to confirm they are not opening doors to hackers or compromising systems in any way..
4 votes -
environment variables in Mac script or Terminal
I wrote a simple script to delete a shortcut off the desktop of the logged in user, but no commands work! I can't do anything as simple as 'unlink ~/Desktop/<filename>' , unlink '/Users/$USER/Desktop/<filename> , unlink $HOME/Desktop/<filename>'....even cd commands to those locations don't work . None of those paths are recognized either in a script or in the Terminal interface in Atera. Script version won't work running as System, and if run as Current User I get a "user is not logged in" error
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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ScalePad
We've started using ScalePad. I know Atera integrates with them already, however, their Software monitoring doesn't currently work with Atera. They current integrate with ConnectWise, Datto, Kaseya, Ninja, N-able, Cisco, and Microsoft Endpoint Manager. I love using Atera and do not want to sign up for 1 license on another RMM to install it on everything just to use this feature. Thanks!
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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User specific setting to enable or disable Atera's new interface
Currently, the toggle to enable or disable Atera's new interface is a global setting. It would be much better if this were a user-specific setting.
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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firewall
I would like to be alerted if unexpected ports are opened on the company firewall, a very simple pen test that scans a specified public IP (or URL) and checks if any non specified ports are open. It would be an automatic scan that runs once a day.
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Turn on/off remote connection permission requirement
Have permission request for remote connection based on technicians and not based on devices. Some technicians would require to ask for permission when remoting into the customer's computer.
2 votes -
Atera Features Board
It would be nice if there was a search button at the top of the features board. I don’t have time to scroll pages, or poke around in each category (because I don’t recall how it was classified) to find the status of a previous enhancement request.
This page:
https://atera.uservoice.com/forums/936306-ideas-and-feedback?filter=hot&page=24 votes -
Multilanguage Support
Support automatic Language so it will be displayed in OS Langauge
5 votes -
Rules and access
Currently can only admins create etc, SNMP and TCP devices. It should be fair if non Atera admin could do that general technician task.
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Scheduling Software Installs and Uninstallation
After installing Webroot on a customer's PC, I uninstalled her old AV. This caused her PC to reboot in the middle of business meeting she was having. There needs to be a way to schedule the installation of of software to only occur during specific hours
1 vote -
Remote PCs in LAN -Does not have internet connection
Currently we can not connect to any PC in network if that PC does not have internet connection. due to which we have to use another tool to remote.
just for one purpose we are forced to use two different remote tool which does not make sense.It will be great , if Atera add this feature in future release.
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Bug Bounty Program so that the first Ateran to report a confirmed bug gets a credit on their subscription account.
Bug Bounty Program so that the first Ateran to report a confirmed bug gets a credit on their subscription account. Helps improve the product by incentivizing reporting issues.
3 votes -
additonal signatures
Ability to have multiple signatures based on clients.
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Process Monitoring
Looking for a threshold warning for a process that IS running. The only option I can find is to monitor a process that IS NOT running.
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Assign a ticket to a technician according to its creation time and time zone working
Helpdesk teams often have more than one technician working in different time zone/time slots.
It would be great to configure ticket assignment to the right technician working in the same time zone/time slot that the raised ticket.
2 votes -
Timewatch
A timeclock feature for techs using the application would be great. Something they could punch in and punch out with for basic time management.
1 vote -
Remoting into a device using a link
Customer would like to remote into a device of a potential customer without having the Atera agent on their device. He wants to be able to do so via a link
1 vote -
Site admin
I'd like to enable a second user (Site Admin) for 1 site to use spashtop to help provide desktop support for that site only?
2 votes -
Automation Rule that will look for specific status changes
Would like to have automation rule where you can select the change from one status to another, i.e. when the status changes from 'Closed' to 'Open'.
1 vote -
Please allow me to change the timer for "agent did not respond".
I have a remote client with spotty internet, and the Atera agent thinks it's a system down many many times a day. Would be great if the did not respond timer was adjustable, to 8 or even 12 hours. Would save my inbox.
1 vote
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