5047 results found
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Ability to turn off the log-in page for the customer portal
Option to allow anyone to submit a ticket through the portal without signing in. Just get them to select their parent organisation (customer)
1 vote -
Software changes since last report
Would like to see a software changes report that shows software changes installed /uninstalled since the last report. or the last x number of days
3 votes -
Patch release date
It would be great to know about the release date of the patch available for a system.
4 votes -
6 votes
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Calendar Integration details
Would it be possible to include the company name when planning a agenda item with the calendar integration option?
2 votes -
Automate remote support bookings
Scheduling remote support windows wastes time. Eliminate the scheduling ping pong for your team by automating the scheduling process.
The ability to send a customer a Microsoft bookings link so they can book an appointment for remote support similar to timezest.com
2 votes -
cancel file transfer
It would be nice to have the ability to see transfer rate and percentage completed of a file transfer, as well as the option to cancel the transfer.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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ticket
Bonjour,
Dans le cas de plusieurs tickets de même nature, nous pensons qu'il serait utile de pouvoir créer des dossiers/catégories, afin de pouvoir organiser au mieux notre liste.
Ce qui permettrait, selon nous, une meilleure gestion et visibilités des ticket.
En vous remerciant.1 vote -
Alert Email Notification
Allow setting up of alert notifications to clients via email. We have requests from clients to receive device alerts on email, it would be nice to have a feature where you can set up a mail alert and recipient. We have been able to get some sort of notification via some custom automation rules, but this does not come close enough to be viable for customer use.
We are able to do the above with comodo......
4 votes -
WeClap ERP integration
Please support Weclap ERP as billing integration.
https://www.weclapp.com/en/4 votes -
add
Add a notes section under devices.
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Audit
Netwrix Integration (Audit Software)
Detect security threats, prove compliance and increase IT team efficiency with IT audit software5 votes -
contract on folder
The option to assigned contract not on a customer but on a folder in device for a customer.
remote monitoring contract can count all device type on a customer and bill that up against the contract rate.
Say you take 300$ for PC support and the client has 10 machines then it will automaticly bill the client 3000$.
But what if the client has 5 machines with 300$ support pack and 5 machines with a 150$ support pack. This you can't autobill with the remote monitoring contract.
If you could put contract on folders and have the machine be counted…
3 votes -
Creating a custom feature to set time round in ticket, so we could set to 5 or 10 or 20 minutes instead of quarter or half or full hour
Creating a custom feature to set time round in ticket, so we could set to 5 or 10 or 20 minutes instead of quarter or half or full hour
2 votes -
Alert Dashboard Timeline/ Historical Trends
Our CEO needs to be able to view historical trends at a glance. Currently, each device has a 24-hour view, but we would like to be able to view devices for longer (week, month, etc), or compare several devices in a timeline format (compare which devices are having problems, or if issues are isolated to a single device while other devices are working fine).
It would be incredibly convenient to have flags on the timeline marking the time of the alert and time of resolution (red and green, respectively).
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer phone number
need to be able to add more than one phone number to a customer. We manage phone systems.
1 vote -
Edit button stops timer
The edit button on the timer should stop the clock when clicked.
1 vote -
Tickets on Google Calendar formatting
When tickets are sent to Google calendar, if the customer name would be added either in place of or in addition to the Atera ticket number
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Branded Login Screen for Technicians
All of the branding is nice with one exception. When our techs are logging in at customer sites, it comes up Atera when they login. We run the risk of them 'going around us' when they know our vendor partners. It would be great to go that last step and brand the login screen for us. I know it only takes a second to login and get to our logo but in certain instances we set up our clients as a tech as a service to them.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Atera Calendar with CalDav Support
What about an internal Atera Calendar with CalDav support?
We can then use CALDAV to sync our Atera calendar with our phones or other calendar applications that are sync with CALDAV capable calendars.
2 votes
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