4802 results found
-
Use External Ticket Number
Allow for tickets to retain the ticket number from an external system.
We currently have another ticket system for all business systems in another application, but use Atera for all itsupport requests.
We want emails that are forwarded from that system to Atera (via automation) to retain the ticket number so any correspondence will be stored in both Atera and the external system.
currently a new ticket would be generated on each reply
2 votes -
Email notifications for tech responses to client email
You can configure TARs to send email notifications to the technician every time the client responds to a ticket via email or via the portal, but you can't configure TARs to send email notifications to the client every time the technician responds to a ticket via email or the portal. The closest thing to this is enabling the feature "Send ticket reply to contacts by email" in the Email Settings, but that's aesthetically awful as with each reply snowballs into a long thread and becomes unreadable.
2 votes -
Dashboard clock for how many hours logged on tickets
Would like a timer or clock on dashboard to show how many hours logged on tickets for technicians.
2 votes -
whmcs
WHMCS Integrations
Allow users to order services and even be able to pull reports off their services such as the audit report
4 votes -
Disable alerts for event logs / centralize event logs
We want to monitor all critical event logs but we do not want to receive alert emails from them. Other alerts like when devices are offline should generate an alert email but not event logs.
Like this it would enable customers to centralize their event logs in Atera.
4 votes -
Hiding certain customers from dashboard.
Having the ability to hide certain customers from the desktop view to make it easier to find your current clients but still keep the hidden customers accounts.
3 votes -
Backup Alerts
If Atera is partnered with Acronis, it would be nice to have a link between the 2 platforms so when creating a new client, you only create them in Atera and it auto populates into Acronis. It would also be very nice to have the ability to generate alerts for success/failure on backups per customer.
2 votes -
Ticket can be assigned to a technician only.
A ticket can only be assigned to a technician.
In big companies, IT departments have many workers and sometimes a ticket must be reviewed by more than one technician.4 votes -
Alert solved when you close the relative ticket
When a technician change the ticket status in Resolved/Closed the relative alert would be solved automatically.
4 votes -
Status Button
Can we have a button to change a ticket's status without having to open the ticket? Would be an awesome time-saver
4 votes -
On the contracts page can we see a product count for contracts where it contains multiple items.
From the contracts page we could do with seeing the product / item count.
3 votes -
Removal of accounts as currently we can only disable
Removal of accounts as currently we can only disable
2 votes -
It would be nice to go backup with one click to a relations folder when you are in an agent in the console.
It would be nice to go back in one click to a relations folder when you are in an agent in the console. It is possible now to go back to the Customer main folder, but not possible to go to a subfolder (like workstations, server, or laptop relations folder) from within the agent.
2 votes -
Please add the ability to have Notes for Contacts.
It would be very useful to have Notes for Contacts, so you could update the notes for preferences or setups or expired or shared contact information.
1 vote -
Send credentials portal :
possibility to send credentials at all customers in atera by mail
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Jump to last Device with one click
It would be nice to see more than one device in tabs or a history of last clients to jump there with one click.
1 vote -
If a search results in a single Agent, go to the agent/device page.
Currently when I search for a known agent, it will display the search result page as expected. I propose if the search only returns a single result then to go to that agent/device page rather than the search result page.
This would save a bit of time and I think is expected behaviour or at least have a toggle to turn it off if needed.
2 votes -
Expiration Date on Reports
I would like to know the software expiration date.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
List all the graphics cards in a device
At the moment if you have a machine with multiple graphics cards in Atera will only list the first one it happens to find - which is not very useful. Please list all the graphics cards in a device.
1 vote -
Add Ticket Invoice Amount and Total Time
Ability to see total accumulated time "Time logged" and also total expected invoice amount (based on linked contract) directly on main ticketing page.
3 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
- Don't see your idea?