Ability to schedule already open tickets
I have recently discovered that a few clients will have a ticket open already and will not reply for a few days and then ask to have the issue looked at on a specific day.
This wouldn't be too bad if there wasn't already key details and notes in the ticket already, and closing and opening is just tedious as the ticket isn't technically closed/resolved.
I feel like a feature to schedule an already open ticket to automatically be closed and reopened within a specific time frame would be amazing.
It doesn't even need to be necessarily closed, just disappear from the list of open tickets (until the time frame, and it would then automatically appear back in the list). Kind of like how you can snooze alerts for a specific time - can this be implemented for tickets?
Maybe it's just my OCD but I hate seeing open tickets that are just waiting and collecting dust.
This shouldn't be too hard to implement as there is already a schedule ticket button when creating one - just allow that feature on an already open ticket.
Charlie Tuttle
shared this idea
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Sandeep H - Cogenesis
commented
hope there is some update on this soon.
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Michael Gray
commented
We would like the ability to take an existing ticket and change it from open to pending and then schedule when it would switch back from pending to open on a specific date.