4809 results found
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remove or edit default customization
Being able to remove or edit default customization on tickets, customers, and contacts.
Such as where organizations have certain policies in place and tickets created need to meet these policies.
3 votes -
Refocus development efforts a bit to the basic things
Do not get me wrong. the new stuff in every iteration is exciting!
But... maybe forcus a bit on better integrations instead of looking at the next third party add on.
the dashboard gives no info on the add ons what so ever. Webroot/BD Antivirus infections, disabled AV, Acronis Backup success/fail, seems only aparent being in the dashboard. One stop shop to see the status of your customers!
Webroot auto install with stored site key, seeing status on agent level, last infections, scan results... easy to collect via webroot API it seems, or via the agent itself.
Add AV to…
2 votes -
Delegated access to Atera dashboard
It would be nice if you could give delegated access to your Atera dashboard to another Atera subscriber. Two scenarios to consider.
I am a small MSP, and it would be nice for instances where I am out of town or sick, to give another trusted technician (who has their own Atera subscription) access to our Atera instance. Currently I have to help them get in for these instances, as I am not willing to pay $1000 per year for someone to get in twice a year.
Second scenario. I have one customer who has their own Atera instance they…
2 votes -
Custom device policies to generate notifications
The ability to create custom policies for device groups and generate notifications, ie: Notification if software is installed or uninstalled from a device, if a device hasn't restarted in X amount of time, if certain processes stop.
6 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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MFA for Domain Controllers
How do you get Network Discovery to work from a domain controller when Smartcard auth with rotating passwords is enabled?
3 votes -
Technician booked time against a ticket
Id like to be able to see how much time a technician has booked against his tickets so I can then compare it against his working hours. So I know if there is missing time not booked to tickets.
Many Thanks3 votes -
Auto-Calculate amount according to ticket completion time
When a ticket is assigned to a customer with a specific contract, that contract has a rate as well. When a technician sets the time he/she took to complete the ticket, it is less than the amount of time according to the rate. If the rate is $200 per hour, but the ticket only took 24 minutes, can Atera please add a function to then calculate the amount due for the 24 minutes instead of the $200 for a full hour.
3 votes -
email pickup
Email Ticket Creation
It would be nice to configure what emails create an actual response versus every email that's forwarded to get a ticket response. For example, I have a number of products that send backup logs or status logs for monitoring and tracking but I don't need the Atera client to send an email response back as this only creates a loop of emails being created as the email address responding isn't deliverable.
4 votes -
Remove restore points
Removing old restore points (or the ability to control that by resizing the space used for restore points) would be a nice feature, expecially for clients with relatively small drives.
1 vote -
Please add a way to stop Alerts for a whole customer for extended amounts of time
For our maintenance we need to be able to stop alerts customer wide. Right now it is an extremely cumbersome and limited function that needs to be extended. Your competitor has had this feature implemented long ago and we are considering switching back to them because of this issue.
4 votes -
Launch Homebrew from Terminal/Scripts
The Atera Agent installs Homebrew for you on your Client Mac's however, currently this is inaccessible from either Terminal or Scripts. If you want to install software just now that requires password authentication, this just isn't possible from Atera, unfortunately. If we could utilise Homebrew from Terminal or Scripts, we can get around the authentication issue. This would be very useful.
Alternatively, if Atera can provide a method of including credentials during Software or Software bundle installations then this would resolve the issue.
5 votes -
Ticketing Mailbox setup
If Atera had its own capacity to send out emails for us, then we (or anyone else that uses atera to support its own staff) would not have this problem of not seeing technician names in replies.
We have been working with Microsoft on this and it is ‘core’ to Exchange/Online that if there is a mailbox that matches and kind of send, even though atera adjusts the ‘from’ name, exchange will honour its own configuration over any manipulation of the SMTP ‘from’ value. As a result, because Atera is sending using one of our own 365/mailboxes…….we suffer from this…
1 vote -
Work from Home - remote users can see their password
Can you add a "see text" or similar function to the work from home login page. I have an increasing amount of clients who try to login and spell the password wrong because they can't actually see the word. they then panic and call me to help just to verify they have spelt the password wrong !!
3 votes -
Atera API Alerts - GET alerts by CustomerID
When fetching Alerts via the Atera GET alerts API endpoint, allow us to specify a CustomerID - otherwise, we need to fetch ALL alerts and then filter at our end which is inefficient for both Atera and the consuming client :)
Great API btw!
Cheers,
Ben5 votes -
Integration with AlertOps or PagerDuty.
Integration with AlertOps or PagerDuty. This would allow notification by email, SMS, or phone call when a trouble ticket has been submitted in Atera. PagerDuty and AlertOps are used for on-call scheduling of technicians and for after normal business hours notification of new trouble tickets.
1 vote -
Better filtering within billing
Ability to filter through customers/contracts with billing section of Atera.
2 votes -
Please could I request a Network Reliability section in the Auditor Report.
Downtime of server and network infrastructure can affect your ability to do business. Below is a representation of the uptime of critical hardware in your
environment such as firewalls, routers and key servers. The time based SLA used for the calculations in this section is defined as 8:00 - 18:00
Weekdays.5 votes -
Transfer of service report
Report designed to provide login info to either clients or during the transfer of IT services from one provider to another.
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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WakeOnLan with scheduler
Hi
I want to update the PCs at night. But when they are off, its not possible.
I can send manual the wakeOnLan command ... would be great if I`m able to use for this also a scheduler .. so I send on 21:45 a wakeOnLan and on 22:00 that the PCs should install all upates and shutdown when finished.
2 votes -
Time entries. Rounding above 30 seconds should round up and not down to the nearest minute.
I've noticed that time entries always round down on the minute.
So 1 minute 50 seconds shows as 1 minute on the time entry.
I assume this is a visual thing on the ticket view and not how its calculated for contract billing.
Because we can end up with times when we have a lot of small entries and if its rounded all of those down for the bill contract we could be losing out on a lot of time (money billable).3 votes
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