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  1. Better overview at the device-page. Smaller line and more basic informations on one sight (ex. IP-Adress of the Workstation). Also more filtering options without opening an additonal Windows. Possibilitiy to sort the table (ex. device name.)
    At the moment it is cruel to search for some specific devices (ex. logged user, spec. IP-Adress, etc. .

    4 votes

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  2. Execute a custom script and the output generated should be used to generate thresholds and performance monitoring.

    4 votes

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    1 comment  ·  Devices  ·  Admin →
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  3. Allow automation every x hours rather than having to specify times of the day.

    5 votes

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  4. We need a way to be able to bulk enable/disable monitoring for devices - currently you have to go into an individual device and enable/disable.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. Fix all alerts by allowing to create a filter to filter out stuff that is SPAMMING. Everyone should be monitoring software install and uninstall but your implementation is so SPAMMY is unusable.. such a waste of time when a few lines of code could fix it.. you know it's a problem, fix it.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  6. Lets say, that i run a PS script on 60 devices and would like to collect the output of the script for each device. Then i navigate to Recent Processes view and under the script related process click on each device one by one to copy the output. This could be improved.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  7. often we run scripts onto a group of devices on a certain customer which e.g. 2 weeks retention time. then we see that some devices have been selected mistakenly but those devices are not online anyhow.
    so i would be useful to have a "stop" button besides each "pending" status. means that process should be killed sothen...

    5 votes

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  8. I need to rotate the patching so not all devices are updated at the same time within on organisation. I wish to spread this out over the course of a month. I need the ability to see which devices are on which patching schedule? Can you help?

    11 votes

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  9. Possibility to modify/edit the time intervals for alerts. If a Citrix server takes more time to boot it will make an alert. If we can change the time intervals of the servers by group of per machine we can cover this issue.

    11 votes

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  10. Let say that a customer is not paying you and you want to temporary suspend any kind of monitoring and automations.

    A "suspend" button to to that to every PC for that customer will be great. So in a click I can suspend and then re-enable all my personalized threshold, all my automations, all my scripts, etc.. without have to do that manually for every PC

    10 votes

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    1 comment  ·  Customers  ·  Admin →
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  11. Option to add more phone numbers to Clients within customers. Mobile/Home etc.

    8 votes

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    0 comments  ·  Customers  ·  Admin →
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  12. Could also be done via API

    12 votes

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  13. It would be helpful if there is a way to change Company, as well as requester, in tickets. For example, a company called "unassigned" appears when unfamiliar e-mails and domains send emails to the ticket forwarder address. If I can directly edit this information in the ticket, it will be extremely helpful.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. Ticket Closed
    Se cambiamo lo stato di un ticket in "Closed" il cliente nel "customer portal" non lo vede più. E' possibile lasciare uno storico di tutti i ticket aperti dal cliente nel suo
    "Customer Portal"? In modo tale che il cliente può consultare tutti i ticket chiusi nel corso del tempo

    Grazie
    Mast Technology

    1 vote

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    0 comments  ·  Admin →
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  15. When a signature is required to authorize a requested action I would like to add a signature box to an email and send it through to the customer for their action.
    this would cover us when sensitive work has been requested

    12 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. 5 votes

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  17. It would be nice to be export the contact data (user data) alone with the agent data when running audits and reports. Example, I run an audit on agents with Acrobat Pro installed, and the detailed export includes the contact assigned to the agent. On that note, would like to see custom fields as well.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  18. For the moment it is only possible to show the preview of 5 articles in each section in Knowledge base. If there is 7 article then the costumer has to click on a section then he or she is able to see all the articles beneath that section. I think 5 is very less for the preview. It would be ideal to make 10 title of the articles to be shown on the preview. Please increase the number of articles which are shown on preview for each section from 5 to 10.

    3 votes

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  19. Need to get atera alerts to not group multiple alerts into one email and/or at least allow you to turn on/off grouping of alerts.

    This is required to create separate tickets from these alerts feeding into third party ticketing systems.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  20. Hello, currently we are able to trigger a script from an alert, however, we can't automate a script if a monitored device goes down. This function would be great

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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