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4996 results found

  1. Please support Clockify as an alternative time tracking app.
    https://clockify.me/

    7 votes

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  2. 18 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. A patch that is 15GB large, won't be installed on a server, with only 13GB of free space. And there are no alarms about it won't be installed.

    So the feature request is to be able to create an alarm, when there are a patch not being installed because of lack of free space on the device.

    18 votes

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    1 comment  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. To be able to export all off line devices from a customer.
    Would be really usefull for a review the offline devices to find out the reson why are off line.
    This way we could find any old systems un used systems and also troubleshoot any Atera connectivity issues - showing an active system off line.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  5. il serait intéressant de pouvoir ajouter des liens HyperText dans le profile des clients afin de consulter des documents offices 365 propre aux client, afin de compléter les renseignements du client en interne sans passer pars la base de connaissance qui est très limité sur la mis en page.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  6. It would be great if the Ticket Title could be added to the Ticket Timer at the top so that when it is easy to see which ticket the timer is for.

    Currently it only shows Ticket number and the time accumulated.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  7. Instead of only showing created 9 weeks ago. Can we add in the exact date it was created?

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. i'd like to be able to ping an instant message direct to a users desktop from Atera, for example sometimes i like to remind people that they haven't rebooted for a week or so and instead of emailing it would be good if i could send an instant message that would pop up on their screen so they'd see it straight away, it would also be good to be able to ping a message to all devices at once.

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. It would be nice if we were given a warning 10 minutes or so before Atera automatically logs an engineer out of the system. I don't know how many times we've lost the content of tickets that are in progress because we just get bumped to a login screen.
    It's not like you can pick up the ticket again if it hasn't already been saved, you just have to start all over again which may be impossible if there are screenshots etc you've taken.

    6 votes

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  10. Ability for techs that don't have Admin privileges to add SNMP devices.

    9 votes

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  11. Under the ticket, if there is another technician, he can quickly check what has been done on the ticket, how many hours. (doesn't want to go and click on "time entries" etc - wants it already available on the ticket itself).

    7 votes

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    3 comments  ·  Tickets  ·  Admin →
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  12. Contract: when a block-hour contract comes to almost the end, possibility to send an email and say "only a few hours left."

    9 votes

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    1 comment  ·  Admin →
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  13. Auto tag to automatically affect the SLA and it can not be set in admin, also that it will affect the impact

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. To get a report of the helpdesk agent to see if it's already active or not.

    1 vote

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  15. Remove a tag in bulk from all tickets, instead of one at a time

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. On the customer ticket page, remove new invoice button and make it a new ticket button. Who cares about invoices when you are creating a ticket?

    2 votes

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  17. The ability to filter the tickets by status (Resolved/Closed) so that you could bill only the closed tickets.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  18. Scheduling a script run right at the device (or even inside a ticket where you could pick the device!) would be ideal, with users in meetings frequently we could schedule patch removals or other items requiring a reboot for post meeting or known free/available time - it would be ideal as well to get an automated ticket update saying it had run and completed or failed

    5 votes

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    1 comment  ·  Tickets  ·  Admin →
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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

  19. In the admin section improve the Rank system and allow variables like revenue (last quarter, last year, etc - again allowing us to choose. ) Now when we pull up a default list of tickets we could sort by ranking that is relative to OUR needs.

    7 votes

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    0 comments  ·  Customers  ·  Admin →
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  20. When we see the ticket status all look similar and I'm facing difficulty to understand ticket status. I recommend, for new ticket and Waiting for Technicians response status shows more brighter with red color, so that we can easily understand.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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