4757 results found
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Granular Control of Network Discovery for Technician
I really like your solution!
Please add a permission so Technician only can see their OWN customer when they use Network Discovery. Today Technicians can see ALL customers Network discovery objects and everything else because they need to have FULL admin rights. That is a problem, you can't give some technician FULL admin rights only to use the Network discovery. Usually you have different technicians that only have access to some customers and they should not have FULL admin rights on the whole portal. Please add more granular control here, a technician should only see his own customers in the…
4 votes -
chat
Traduire le module de chat en français !
Lorsque le technicien lance la demande chat, elle apparait à l'écran du client en anglais "WOULD LIKE TO CHAT".. Certains clients ne sont pas à l'aise avec ça et pourraient mal interpréter la demande.
Il y a une ligne à traduire et 2 boutons, ça doit aller vite1 vote -
Patch Graphics Drivers
Ability to patch graphics drivers, i.e NVIDIA Graphics driver, instead of having to manually push the update for hundreds of machines.
2 votes -
certificate or button of Atera
A certificate or button to present that we are professional users. For our and your marketing (company paper, website,..)
1 vote -
display reason for failure in email automation report
Customizable email templates/reports (i.e. display reason for failure of an automation report)
2 votes -
Real time CPU / Memory utilization graphs
Allow user adjustment of the update interval for the CPU / Memory utilization graphs to give technicians a better real-time view of the system resources.
12 votes -
power alert
Hello,
we would like to be able to set alerts for when a PC goes offline to receive Email Alerts.
1 vote -
agent config and global agent control after install
I would love to globally set my agents to only play sound on the remote machine and not on mine, and also to remove the splashtop printers as I don't need them. It would be useful to have both of these options configured as default for new agents also
2 votes -
List HyperV Guests
For agents installed on HyperV hosts, allow the listing of HyperV guests/Virtual Machines in the User Interface
2 votes -
More Integration for Software Install
Chocolatey does not provide the latest version of softwares.
4 votes -
time zone
I need to be able to do billing as soon as I complete a ticket in some instances, but I complete a ticket prior to my noon (12 pm) I am not able to see the ticket in the billing section. I can only put this down to TIME ZONE Differences. Same thing with all of my contracts, I have to wait until mid-day of the day they are due as they will not populate until then. This is supper annoying and needs to rectified immediately.
1 vote -
Ability to run automations based on various agent fields, for example Vendor or a custom fields.
I have various automations that I only want to apply to a specific vendor regardless of customer, or based on a specific custom field value. Currently we can only run automations on a customer at a customer level. We have achieved this in other RMM tools so would be good to see here too.
2 votes -
Ticket creation from alerts
Auto create tickets from Alerts.
Would like to raise a ticket from a low disk space alert and send the user a guide on who to fix without technician interaction.2 votes -
Consumables
I and my Customers would love a list of their consumables: Paper, ink and Toner
2 votes -
Knowledge Base Sub Sections
We have created a category for a customer, in that we have various sections, it would be useful if we could have sub sections to organize articles further
7 votes -
virtual appliance
It should be nice if you develope a virtual appliance for vmware/hyper-v in order to deploy an autonomous network discovery tool. We will be able to scan a network without need to use an agent for that.
9 votes -
Revised Merge Function
When merging tickets, you should be able to highlight all tickets to merge, and then select which of the selected tickets to merge the others in.
Currently you have to be aware of a ticket title or number to merge into, and you need to ensure you DO NOT select the merge destination - this is counter-intuitive and makes it harder than it needs to be to merge.
11 votes -
Customer Survey translate
Customer Survey translate
4 votes -
how can i run a report based on the status of the ticket?
Can we enhance the reporting module as to generating a report based on the status of the ticket? Like for example, how many days this ticket is open, pending?
4 votes -
Add IP address to Login Audit script
Add the IP address of the device from the Failed login event in the Login Audit script.
5 votes
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