4782 results found
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Add HelpDesk Agent and Chat to the View Filter
It will be very useful to be able to filter a View by HelpDesk Agent and Chat activation status
9 votes -
Reports export to PDF in Landscape
The ability to export reports in Landscape view. Especially, timesheets and block hours.
4 votes -
Bring back the scroll bar
Bring back the scroll bar. Removing the scrollbar is probably the worst idea since Nazis. Especially for anyone who is trained in IT and UI/UX, like I am.
6 votes -
We want to be able to disable/enable a client without losing the data
When you delete a customer, all data under that customer will be deleted. Including contacts, devices, alerts, and tickets. It would be better to replace this with an enable/disable button to not lose the data.
6 votes -
Better Formatting for Replies
ticket reply with formatting similar to outlook
The formatting of the replies is very Limited7 votes -
Send Email when Block Hour Contracts Is Almost Done
Contract: when a block-hour contract comes to almost the end, possibility to send an email and say "only a few hours left."
10 votes -
Cannot edit the file type of a script
The UI gives the impression that you can edit the script type - but actually you cannot - you have to delete it and start all over again.
23 votes -
Multiple Emails to one Contact
Ability to assign more than one email address to a contact
6 votes -
Group IT Automation profiles & patching in folders or by customers
Set up folders to categorize and group your automation & patching. E.g.: group profiles by customer, or group them by type (patching, scripting etc.).
9 votes -
Windows Server 2003 R2
We are having issues installing the Atera Agent for monitoring on the Windows Server 2003 R2 which complies of almost 90% of our servers. Can we please get an option or compatibility for Windows Server 2003 R2?
4 votes -
Show running processes (like patching and software deployment) in the Web Console - Device view
It would be very helpful to have a "Running processes" view in a per-server basis (in the agent view), in the Web interface, so that we can see clearly and quickly what is running in that server from the Atera agent, like software updates, software installation, etc. That would allow us to quickly confirm what is running on that server without having to check the global "running processes" view then having to filter.
15 votes -
Have the possibility of making Wmi queries to retrieve information on client workstations in order to monitor software installed on the work
Have the possibility of making Wmi queries to retrieve information on client workstations in order to monitor software installed on the workstations (example delay before expiration and/or active real-time protection for Fsecure solutions)
1 vote -
Scheduled Ticket reminder
For Scheduled tickets, it would be nice to assign a reminder notification to the technician assigned, with some optional time frames.
13 votes -
Customer Creation Templates
The ability to make customer templates so I don't have to create the same things over and over. For example I have separate folders each for laptop, workstations, and servers each with different thresholds and automation policies. It is a real pain that I have to re-create those manually every time I add a customer. Not to mention custom fields and other things.
4 votes -
display ticket number in page title
Hi,
Any ticket page has constantly the same page title: <title>Atera - RMM software | PSA & Remote Access for MSPs</title>This should be changed to include ticket number at the end:
<title>Atera - RMM software | PSA & Remote Access for MSPs | #1203</title>
so when the URL is copied over to another system or conversation, it automatically displays the ticket number without a need of opening the URL.We reference a lot of tickets and this 2 minute change would make referencing way simpler.
Thank you
4 votes -
clean up old request
some of the features being voted are already in place making feature board cluttered and time consuming cycling through ideas.
3 votes -
2 votes
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Create reports based on a specific contract of a client.
In the reports section, it would be really good to be able to create a report for a specific contract of a client. At the moment we are only able to create reports for all the contracts a customer has. It would be a good idea to be able to separate the report based on the contracts.
2 votes -
script notes/instructions
add a field on script (and script library) where instructions and other notes could be added. this would be good to have as employees leave or new ones are brought on and they need to know why that script exists.
4 votes -
Ability to charge customers through Atera
We'd like to know if you would like the option to charge your customers through Atera.
If so, would it be for recurring or one-time payments?
Which payment method would you prefer- credit card, Paypal, ACH, SEPA etc. and why?13 votes
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