4996 results found
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Ticket Title Display
When a ticket title is too long, we don't see much information, which makes it difficult to quickly check a ticket.
Is it possible to maybe show the title in smaller cases when you hover it?4 votes -
Display if a machine is at the office or remote
Within Atera it asks that we define the business Public IP. What would be nice is to view if a user is working at the office or remotely when looking at devices under the customer name.
One could have a simple reference point to the Public IP that is defined and display a "true statement" if the user is at the office or remotely.25 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Missing IP and Hostname fields in the genericdevice API call
When calling [get /api/v3/devices/genericdevices] the fields IP and HOSTNAME are not included. The information is also not included when calling [get /api/v3/devices/genericdevice/{deviceId}].
When we want to retrieve al list of genericdevice (the most commonly used method for monitoring devices), one of the most important information is the IP address.
Can you please fix this?
Thank you!
3 votes -
Alerts opening tickets
If a Critical ticket is opened , that's good thats what we want but if it then auto-heals itself, it should update and close the ticket and not open itself again later on.
We were advise on the alerts, within admin console, you can tick for auto ticket creation, whenever we do that we get bombarded with alerts, it doesn't self heal. and then it gets another tickets. it causes absolute hell when we turn it on. Keeps creating brand new tickets, it doesn't update the original one.
Even if we say it in the 15 interval, problem is if…
3 votes -
Access Audit log
We should be able to audit who accesses what devices and when, including shifty Atera staff who get 4 digit pins from us and start accessing our customer computers whenever they want.
16 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Limit Customers from changing ticket status and types
Customers should not be able to change:
Ticket Status
Ticket Priority
Ticket Impact
Ticket TypeUnless main contact
Sure this is common sense?
2 votes -
Need ability to filter & export tickets by specific number
I Like this software, but my goal here was to find a helpdesk that can export individual tickets by their id number.
SOX & JSOX auditors request these tickets by number, and want to see the whole thread. Any way to export would be great, .html, .pdf, or just email the ticket would work also.18 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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backup
msp360 integration
20 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Assign a start date for amended rates
It would be helpful to be able to select a date to start using an amended billing rate from i.e. we have increased our rates from 01.07.22 therefore from this date the new rate will be applied and prior to that date the old rate will be applied
1 vote -
Aging Report for computers and servers.
Would like to be able to generate a report for customers so that they can see the ages of all their equiptment. Mainly their workstations.
4 votes -
Helpdesk Client More Languages
Es wäre von Vorteil, wenn der Helpdesk Client nicht nur English wäre, sondern zum Beispiel auch auf Deutsch umstellbar wäre.
4 votes -
SSF connection
SSH connection: A lot of our schools are catholic school. Devolufsion – desktop management. All of our staff have a VP connection. And that desktop manager and authenticate against the server. From the Atera platform, we cannot directly connect to our switches. It would be nice to have SSH connection. We add the switch to a pink check to the server which is a switch. SSH directly into that switch. We are find the other tool is fits us tools.
4 votes -
Please fix remote command prompt and powershell
It seems as though the remote command prompt and powershell have declined in performance rather than improved. It has always been buggy and had refresh issues, but now scrolling does not work as expected -- I now have to manually scroll down (this used to work). Also, if the command prompt or powershell dialog is minimized, it is non-responsive when restored -- I have to kill it and re-open a new instance.
18 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Contracts with a travel costs
We need a travel costs with different possibilities, as a lump sum or charged with time. Preferably stored in the contract so that you can mark this as a checkbox on a ticket.
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Devices Section: Exportable To Include Custom Fields
Devices Section: Exportable To Include Custom Fields
2 votes -
device view
In Device View, I would like to see the same options after selecting folders, as I would see when I am looking at all devices, mainly the Patch, Perf, and the other Icons. I know I can still get to this via Manage, but didn't know why the icon option disappears when filtered by folder.
1 vote -
Windows Update online instead of WSUS
Automation uses the devices source for the windows updates. Thus the agent will not install any windows update if the there is a WSUS configured but not reachable or out of service. It would be good to override this an download the updates online just as a user would optionally be able to.
9 votes -
ticket notifications
When a ticket is submitted via email or via portal, a ticket notification goes to the user via ticket automation.
However, if a ticket is submitted by one user for another, we will change the Contact on the ticket to accurately reflect who needs to be serviced to resolve the issue. With other PSAs I have worked with, this would have the ability to trigger a notification to the new user that a ticket has been created/modified. Atera doesn't have that notification as an option in the Automation settings.11 votes -
Generic Device Bulk Change Monitoring Agent
Use generic devices to do ping monitoring. Need ability to change all to different monitoring agent. Due to upgrade or replacement.
4 votes -
System Configuration change notification
Being able to easily identify if the client has made any changes to their device. Some form of delta change notification if system changes are made. For example, if a user swaps out the monitor, changes keyboard, or installs some major application (assuming they have local admin permissions). At this point, the dashboard and device details show current state, but this is basically "as is" review of what the agent sees rather than if there was a change to the system from the previous time the agent checked in.
24 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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