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5044 results found
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Ability to save View with no header, variable # of output rows
I have created a view of the Devices page, and I want to make changes to the view itself so there is no Page header, no Search Box, and very tight vertical spacing so I can see 50 devices' statuses on one screen without scrolling up and down.
2 votes -
Manually retire device
Give a tech the ability to manually retire a device instead of waiting on a pre-configured time to pass. Right now the only way to flag a device as retired is to ignore it until the allotted amount of time has passed for the system to change the status.
5 votes -
Veam
Veam integration
203 votes -
BSOD
Create an alert when a BSOD occurs with minidump information.
22 votes -
File storage to upload "loose" files
File storage to upload "loose" files which can be downloaded to the endpoints and run together with scripts.
Example: I need to push out a script to all devices which reads data from a config file.
How do I get the config file to all computers and THEN have the script consume it?
If there was a file repository, we could upload the config file, and then setup an automation which will include the file(s) and the script required and push the whole thing as a "configuration".
1 vote -
New (custom) ticket field can populate with Azure attributes
Have custom fields created for tickets to be able to populate with User attributes, like just the name to be used in Onboarding custom form, etc.
1 vote -
Custom "fields" populate with Azure User Attributes
Way to get a new field created for a custom ticket form to populate with User attributes that have been imported (sync) from Azure. Want to create an onboarding form, and would like to have a pull down with staff names from Azure. Would also help with other forms.
1 vote -
splashtop view only
When using the splashtop client it would be nice to take advantage of the view-only feature that's available in their latest version. ( https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360056900592-View-Only-Mode )
12 votes -
Snippets for Agent and Ticket Fields
I would love to have more snippets related to default and custom fields associated with agents, tickets, users, sites, and assets. Having this information is especially useful for templating information provided by the end-user or technicians.
1 vote -
Convert a registered filter into button
Having the ability to convert a predefined filter into a button or create buttons for quick access to filters (e.g., unassigned, SLA breached, critical, etc.).
1 vote -
oauth2 - Login to atera using Microsoft 365 Account
it's very easy to integrate office 365 OAuth2 integration for logins... please do so
give us the ability to just click the microsoft or google icon at the bottom of the login page... if we are logged into an account that has the same email as a user on the system... waallllaaaaa we log in
86 votes -
Software Inventory - software update function directly from report
When I check my Update Versions in the Software Inventory, I miss the Funtion to activate the Update for this Software in this List.
also nice Features:
- Report for all Devices wich not installed actual Version
- Marker for Offline Devices during creation the report
- Export Function for all version results5 votes -
Granular Remote Desktop Settings Per Customer
Dear Atera Team,
Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!
As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.
We have a use case where some of our customers require us to have remote access to their devices, while others specifically request that we do not. It would be immensely beneficial if Atera offered the ability to configure remote desktop settings on a per-customer basis. Ideally, this would allow us to enable or disable the remote desktop agent (e.g., Splashtop or AnyDesk) during the customer creation stage, or as part of the initial Atera agent installation process.
While we’re aware of the registry key method to disable these agents post-installation, it’s not always feasible for environments with hundreds or even thousands of devices, particularly when some are rarely online. Attempting to retrospectively disable remote desktop in such cases can take significant time and effort, which isn’t always practical.
By introducing this functionality, Atera could not only simplify compliance with individual customer requirements but also enhance deployment efficiency and reduce the administrative overhead for teams like ours.
We’re huge fans of Atera and are passionate about supporting your journey as much as you’ve supported ours. We hope this suggestion is something that resonates with your vision for the platform, and we’d love to see it come to life!
Thank you for considering this request, and please don’t hesitate to reach out if you need further clarification or details.
Best regards,
IanDear Atera Team,
Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!
As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.
We have a use case where some of our customers require us to have remote access to their devices, while…
2 votes -
Granular Splashtop / Anydesk deployment
Dear Atera Team,
Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!
As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.
We have a use case where some of our customers require us to have remote access to their devices, while others specifically request that we do not. It would be immensely beneficial if Atera offered the ability to configure remote desktop settings on a per-customer basis. Ideally, this would allow us to enable or disable the remote desktop agent (e.g., Splashtop or AnyDesk) during the customer creation stage, or as part of the initial Atera agent installation process.
While we’re aware of the registry key method to disable these agents post-installation, it’s not always feasible for environments with hundreds or even thousands of devices, particularly when some are rarely online. Attempting to retrospectively disable remote desktop in such cases can take significant time and effort, which isn’t always practical.
By introducing this functionality, Atera could not only simplify compliance with individual customer requirements but also enhance deployment efficiency and reduce the administrative overhead for teams like ours.
We’re huge fans of Atera and are passionate about supporting your journey as much as you’ve supported ours. We hope this suggestion is something that resonates with your vision for the platform, and we’d love to see it come to life!
Thank you for considering this request, and please don’t hesitate to reach out if you need further clarification or details.
Dear Atera Team,
Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!
As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.
We have a use case where some of our customers require us to have remote access to their devices, while…
2 votes -
Alerts for new software installation
I would like to have a feature, wherein if any users install software without informing IT support, alert is generated and send to admin.
This is required since we observed some software's like Adobe can be installed even without administrator rights.
33 votes -
custom fields tickets
Allow Custom Fields in Tickets that only apply for certain customers. Thank you.
2 votes -
one place for customer portal options
All options for the portal should be under one admin section. At the moment the default options for tickets seen and other items are under "Account Settings" I feel all customer portal options should be under "Customer Portal" including customisable options.
10 votes -
Filtering for devices by Disk Type
Filtering for devices by Disk Type doesn't seem to be an option - We can sort by size, free space, model, bitlocker status, but not by disk type.
We still have some spinning rust and are upgrading them as we find them. I would LOVE to filter out the device list by systems that need an upgrade.
1 vote -
workhours
Pls. enhance the API to retrieve a list of all workhourrecords of a month (or filtered by start / end date).
Currently we must iterate through all tickets to retrieve the workhourrecords.2 votes -
workhours
Pls. enhance the API so one can access all workhourrecords filtered by date.
Currently, we must iterate through all the tickets to get the workhourrecords.2 votes
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