4996 results found
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Detailed IT automation feedback report for enduser
The client / enduser would like to receive a detailed report of the installed patches
1 vote -
1 vote
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mail
Hey, we would appreciate to get more text modules. We would like to see the customer mail addresses in case of ticketing mails to the technician. Maybe you could add the "sender address module" to the mail templates.
best regards
1 vote -
Email templates
Hello,
i would prefer to add the "Sender-address" to the text modules. I would like to see the contact-mail for our technicians. (they receive an automated email in case of a new ticket) - but there is actually no possibility to see the Email addresses of the Sender.
Best regards!
1 vote -
SMS Portal
It would be very useful if we can use SMS providers such as twilio and others to integrate to your RMM and have a portal where we can perform tasks like sending notifications to clients, or receiving MFA messages etc.
11 votes -
ticketing
Have a link where non-technicians are able to submit tickets to the ticketing system on the behalf of clients. For example, a receptionist answering the phone and being able to submit the details to the ticketing system for a technician to pick up.
3 votes -
Add hardware inventory fields
Asset information notes on a device. Either defined by Atera or by me. Vendor, purchase date, and purchase price at a minimum. Have these appear on the auditor report.
6 votes -
Sort Devices by needing restart
Great that the list of devices shows if they need a restart. Would like to be able to sort that list to show only the ones that need a restart.
9 votes -
Mobile Number Shown Under Contact Details Under Tickets
Have the mobile number shown on the right side on Tickets so we can call the client straight from the ticket
9 votes -
Filtering by number of available patches
a filter feature on patches to arrange the order by who has the most updates to the least
3 votes -
User preference for landing page
The landing page after signing in recently changed from Dashboard to Devices. This should instead be a user preference with a default of Dashboard. This would allow users the flexibility to configure the dashboard and/or to set a landing page best suited to their role, a feature fairly common in complex UIs.
4 votes -
Customized Ticket Options
We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.
For example, what if I wanted to place a ticket into pending materials, or pending third party.
Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?
What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?
What if we…
10 votes -
NEWT integration
NEWT - Network discovery tool. It gives you all the information needed just after one scan. It also discovers the subnets
1 vote -
Attachments in Tickets - show extension
The attachments in Tickets should be downloadable via right click and very important:
Show us what kind of filetype is attached (exe, pdf, txt, csv,....)1 vote -
Wake on Lan to use Public IP address
Wake-on-LAN: It’s a brilliant feature that for the most part works really well, however sometimes a local IP doesn’t get reported from the machine to Atera. It’s got one and it’ll be registered with the DHCP server on the network etc, but because it wasn’t reported to Atera, Atera can’t wake it up. I know the device could be woken up, and I then have to use additional tools to wake the device up, so if there was an override of some sort, or the Wake-on-LAN feature used the public IP address to define the network for instance, this would/should…
3 votes -
Auto assigning of devices to folders
E.g. our old monitoring system could detect the O/S running on the device and we had set the system to organise it into the servers folder automatically.
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to assign a device to a ticket regardless of contact
So recently we discovered that when you assign a device to a ticket, it assigns that same device to any ticket associated with the ticket contact. So let's say you have 4 tickets open for the same user, if you assign a device to one of those tickets, Atera assigns that same device to all of that user's tickets.
This is problematic for may of our clients because we have quite a few clients that utilize multiple systems whether it be they have a desktop and a laptop or sometimes it may be something like a multi-user device where the…
20 votes -
Remote Desktop Server multi-user support for the Helpdesk agent.
Many of our customers do all of their work on a local remote desktop server using virtual desktops. Currently, the Helpdesk agent will only run for a single logged-in user at a time. We need to have the Helpdesk agent available to all logged-in users.
33 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Force status refresh
If I'm working on a remote device and have to reboot, my remote session resumes and I'm back on the desktop but Atera can't tell the computer is back online yet, so if I run a script it will time out. The admin page still shows the status as online but if I refresh the page it will finally show offline. I'd like to have a way to force a status refresh on either the client side or from the Admin side for a particular device so I can immediately know when I can run scripts without them timing out.
22 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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combine emails for closed tickets
I would like to suggest that the emails that go out automatically when a ticket is closed be combined into one email that contains the technician response, the notification of the ticket being closed and the survey all in one email rather than 3 separate emails. it can be overwhelming when an end user submits multiple tickets daily and receives 3 emails for each ticket when it is closed.
8 votes
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