5039 results found
-
Auditor Report doesn't include firewall
The Auditor Report doesn't include a what firewall is enabled or being used.
1 vote -
Assign Ticket based on devices and not agents
Tickets for monitored endpoints - there's not a linux agent yet, but I can monitor them. However, I cannot assign them to a ticket as I can only assign actual "agents". For example, I'm monitoring a linux server, if I click the "create ticket" button the agent field is blank... because it doesn't have an agent. It would be great if I could assign devices to tickets based on the device as opposed to the agent for this reason.
8 votes -
Restrict IP Permissions with subnets or include Geo blocking
Currently the restrict to specific IP addressing is set to a single IP address.
If the IP address restriction allowed subnet masks, then it would be easier to add our ISP's to the list - so when we are roaming we could still access Atera without a VPN.
For example, instead of just the IP address: 1.2.3.4 allow the subnet 1.2.0.0/1638 votes -
Office deployment bug in a software bundle
The parameters text field is not available for the Microsoft Office deployment tool in the Software bundle. Since only the parameter can specify what exact office product needs to be installed, in a bundle can be installed only a default product - Microsoft Office Home and Business 2016. I consider it a bug.
2 votes -
Local Security Policy
Set Local Security Policy for workgrouped Windows PC's. Small offices with only a few workgroup computers may need to have local security policy setup for things like password complexity, password expiration, and screen savers to meet security compliance with larger organizations that they do business with. Perhaps a new option built into the IT Automation Policies of Atera could be to modify the Local Security Policy.
23 votes -
Ticket list shows title as "#1234 Ticket Title", open ticket shows title as "#1234 Ticke but a search shows results as "Ticket Title #1234 "
Ticket list shows title as "#1234 Ticket Title".
Open ticket shows title as "#1234 Ticket Title".
But search result shows as "Ticket Title #1234", search should instead show "#1234 Ticket Title".3 votes -
Atera technical support via phone
Not sure if I selected the right category. I believe that you need to offer technical support via phone. It's a vital channel for support, can resolve issues much quicker than chat, and lead to greater customer satisfaction. In fact, my customers demand it, and I completely understand why.
5 votes -
HTTP Device Automation
Currently it is not possible to add an automation to HTTP devices.
So what will happen if a HTTP device fails? You will get a notification/ticket. Thats it.Would be nice if you could start an automation on one of the installed Agents up on failure of a HTTP device. For example restarting the HTTP service.
4 votes -
Script to change domain admin password
Ability or script to change and domain admin password or add a domain admin user / password.
4 votes -
client notes
It would be nice to have the ability to add notes to a customers file and have them displayed to Technicians when creating tickets. this could be used to relay information about specific billing arangments, work authorisations required and even if a customer has been put on credit hold.
An extention of this would be to also incorporate notes in Contracts to allso display when choosing a contract which will assit technicians to select the correct one when multiple exist
35 votes -
Hide Technicians
Role and permission: I want to provide a license for my client. I can limit his access on the platform. However, the client can still see all of the technicians that are one my account. I don’t want my customer to see all my technicians under my account. I don’t want my client to then contact my own technicians
2 votes -
Retired device on customer level
Choose retired on a customer level: certain customers have different life cycle and they don’t want to pay for devices that they don’t touch for 30 days and then others for 45. Right now, I’m going through the data and then filtering out
2 votes -
Per Technician Cost Field
We have a lot of Monthly MSP contracts and need to track our profitability on every hour a technician spends on a task. Therefore, there should be a field for each Technician cost per hour so that we can compare to the billable rate. This is also good for 1099 Technician Management. I would also add that the ability to add a work role or type would help because a tech might have to perform an onsite or remote task. In addition, their work type (SQL DBA vs Project Manager) might have a different cost and billing structure.
9 votes -
Additional options when entering a ticket, "Add and Resolve"...
When adding a ticket rather than just "add" the ticket, could we get another option to "add and resolve". This helps when entering tickets after the fact, we would not have to go back in and resolve...
Thanks, Phil
3 votes -
Add indicator on ticket that a remote session is active or when the last remote session was held
Either somewhere on the ticket, indicate who is currently viewing the ticket (or who has most recently viewed the ticket) or something indicating a tech is currently remoted to that device. For example, I had an urgent ticket come in and I reached out (via external communication) to a specific tech to address the ticket. By looking at the ticket I can see in he's assigned the ticket to himself and asked the contact for permission to remote to her computer. She responded and now I don't know what is going on (and because they are gold customers and a…
4 votes -
Alert thresold time inmterval should have option to set up with minutes, hours, and days.
Alert time interval should have option to set up with minutes, hours, and days.
we should have option to configure if an alert generate now, the same alert should not generate either next 1hr, 24hr, or next 7 days . presently you have the option to manually configure it through registry of each agent machine, which is not at all possible. if alert time interval is not setup like this then there will be a flood of tickets.1 vote -
Change Atera invoice number before creating invoices
We would like to set the next invoice number before creating the invoices, this would let Atera work with other systems aswell so when we import invoices into other system we do not have to change the invoice number because it is already set to the right one.
30 votes -
Auto Zoom Map
The actual map is totally zoomed out and it would be great, if the map automatically fits to the monitored customers
4 votes -
notification on shell usage
A e-mail notification (maybe with an authentication code) when remote shell actions get executed by a user or process. This way if ever a user account gets hacked they are unable to directly execute actions on the system without user interaction.
4 votes -
2FA Trusted Devices - Permanent.
Have a checkbox for permanently trust this device.
2fa on a phone is completely redundant. If somebody steals my phone and hacks my password, then they instantly have access to my authentication app to access the atera app anyway. Not very well thought through and pointless having to do it even once a week.
The only application I can possibly think of is an employee that leaves, in which case their access could be revoked through the portal anyway.
31 votes
- Don't see your idea?