5040 results found
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Make the search bar at the top of the Atera Dashboard search for custom fields in devices
It would be great to let the search bar index the custom fields of devices. We have Notes and other custom fileds that help us identify some devices. It would be great if we could quickly find them through the custom field values.
1 vote -
Removal of Copilot Column in Devices View
Hi everyone,
I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.
It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?
Thanks for considering this request!
3 votes -
Assign Ticket Forms to Customer
Some clients require unique data that is not necessarily need by other clients. Creating ticket forms that are customer specific and viewed only to that customer is helpful to customize the workflow to their needs.
2 votes -
Syncronize invoice numbers
To be able to synchronise invoice numbers between Atera and Quickbooks, once the Quickbooks integration is done with the Atera account
1 vote -
Device History ownership and name
It would be nice to be able to see of a specific device's (workstation, laptop etc) the history of the users they had it to their account and also the different names it had.
2 votes -
transferring data from a device
If the user's device changes, it would be great to be able to transfer passwords, attachments and notes from one device to another without having to re-enter everything manually, which would save a lot of time.
1 vote -
Links to Tickets through login process
When sharing a link to a ticket with another member of the team, if they're not already logged into Atera, when they click the link, it takes them to the login page, but once logged in, the original URL isn't passed through, so they have to go find the link again and click a second time to actually open the ticket they wanted.
1 vote -
reports
In the Auditor report, it is possible to generate only per customer. we need to be able to generate for all customers at once.
1 vote -
Add ability to retroactively flag ticket notes as resolutions
Right now, we have the ability to flag a response as a resolution, and we have the ability to retroactively REMOVE a resolution flag, but we do not have the ability to retroactively ADD a resolution flag.
The problem is that we might not flag a response as a resolution if we're not sure that it will actually solve the issue. But if it does, then we have no way of marking it as the resolution retroactively.
It would be very nice to be able to flag a past ticket response as the resolution. It would be nice to even…
11 votes -
Add ticket's creation date to the customer portal or allow to modify the fields
Add ticket's creation date or days since inception to the customer portal dashboard
2 votes -
Upload Files for Powershell Deployemt
Some RMMs allow for uploading of a file that can be deployed to an agent if the vendor does not provide a link to install. Is this possible?
1 vote -
Information from agent tab to sync with as
It will be great if we could sync the information from the agent top with the assets
1 vote -
Run script against a list
Would like to be able to input a list of servers and run Scripts against that list. It is otherwise tedious to go thru each server individually to run the scripts otherwise.
1 vote -
Custom Alert Settings for each eMail Address
When setting up alerts for a customer, I can select the Alert Type (Send On Warning, Critical, Resolved) and a time window, but these settings are applied to all email addresses. I need the ability to send only critical alerts to one address, all alerts to another, and the ability to select the time window for each email address.
1 vote -
edit customer relations
Add edit relations back to device page as it was previously and not only to be done from customer page
3 votes -
time
Es wäre schön wenn der Kunde im Ticketportal sehen kann was an Zeiten abgerechnet wird. Teilweise ist dieses Erforderlich damit dann Rechnungen nachvollzogen werden können.
3 votes -
Awaiting technician response on top
I would like to be able to able to see the tickets that are awaiting technician response highest on the list. At the moment you can only filter for these tickets.
1 vote -
BambooHR - Automation and Account Information Maintenance
BambooHR integration to allow automated on/off-boarding of user accounts as well as options for notifications to user account information.
Couple this with EntraID integration and you would have a seamless flow for user account maintenance.
1 vote -
ability to manage device folders, and add SNMP-type devices for a technician managing a single customer, without having "full admin access"
ability to manage device folders, and add SNMP-type devices for a technician managing a single customer, without having "full admin access" privileges, thus not giving him the ability to manage roles and users
1 vote -
ability to manage device folders, and add SNMP-type devices for a technician managing a single customer, without having "full admin access"
ability to manage device folders, and add SNMP-type devices for a technician managing a single customer, without having "full admin access" privileges, thus not giving him the ability to manage roles and users
1 vote
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