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  1. Hi,
    Please consider changing:
    in Hebrew, instead of שמור change to שלח
    Instead of כותרת change to נושא

    1 vote

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  2. Please add a button for the Chat in the device page (like the wake button). It takes a long way to get to it from the manage menu on the device page.

    1 vote

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  3. I’m reaching out to highlight a challenge we’re facing with data retrieval in Atera and to request improvements that could streamline our workflows and enhance efficiency.

    Currently, we rely on fields such as CustomerName, ScriptName, ScriptCategory, DeviceName, and others for managing processes and creating tickets. While the existing structure and tools are helpful, extracting and utilizing this data in a programmatic and scalable way can be cumbersome.

    The Challenge:

    The current methods require manual effort or complex workarounds to gather and process information from the above fields.
    Automating workflows, such as linking data from scripts or devices directly into ticketing…

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  4. I would appriciate a lot to have the possibility to organize my tickets in kanban mode, as I could do it in Microsoft Planner. I could drag-drop tickets in columns : backlog, planned, in progress, ended ...
    Actually i use categories but it's not as good as Planner.
    Thanks for your attention.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  5. If I open a ticket on behalf of a user, the public comments entered on the initial ticket form will show as being posted by the user rather than the technician who opened the ticket.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  6. Internal Only tickets - Is there a way to create an internal ticket for a customer and not have it show on the Customer Portal?

    We need to create tickets for internal tasks and or quotes we need to do and do not want the client to see these tasks. We still want to align the tasks/quote with the client and user.

    We would like them NOT to email any info to the client about these internal-only tickets.

    We did a workaround with Ticket Status (Quote, Quote Closed), but it would be nice to have it native in Atera.

    We…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  7. Currently, only Fully Admin accounts can update, edit, or delete Contracts.
    However, I have an Admin account, and I would like it to have the permission to manage Contracts as well which it could help me to maintain all the contracts in the system.

    1 vote

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  8. For me to complete my trial and actually start paying several hundred dollars a month to Atera, I MUST have:

    A. some sort of input to Atera as what the invoice number will be when synced to XERO

    B. The ability to ensure that my payment details appear on my invoices to clients - how the hell do they know how to pay me?

    C. the ability to add my TAX ID (ABN/VAT/etc) to the invoice as required by law in my country

    D. Dates on invoices to be in anything but MM/DD/YYYY - whilst I may understand it, my…

    3 votes

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    2 comments  ·  Billing  ·  Admin →
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  9. Can we get a feature to send out an SMS for P1 / P2 tickets

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  10. Hallo und Guten Tag!

    Wir haben unter macOS das Problem das wir Skripte benötigen die auf Benutzer / Angemeldeter Benutzer laufen. Dieses ist sehr wohl unabdingbar bei Automatisierungsaufgaben und Ticketbehebungen. Leider laufen unter macOS über Atera nur Benutzer als System was absolut unzureichend ist. Momentan müssen wir uns auf die Systeme per Splashtop oder Teamviewer aufschalten um diese Aufgaben zu erledigen. Der Mehraufwand ist immens. Dieses sollte eigentlich ein gutes RMM / PSA System können. Wir benutzen bei Atera die Superpower inkl. Copilot. Also nicht die kleinste Variante. Wir bitten um schnelle Lösung.


    Hello and good day!

    We have a…

    2 votes

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  11. Additional information on why a script failed

    97 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  12. In Impact (השפעה עסקית) in Hebrew it says
    נמוכה

    but:
    בינוני
    גבוה
    קריטי
    (should be בינונית + גבוהה+ קריטית)

    1 vote

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  13. I am currently on the growth plan and am a bit peeved. It's ridiculous that I am able to set up a custom domain, and on that page, there is no mention that an SSL requires me to upgrade the plan. There is literally zero point in having a custom domain that is not SSL encrypted so having it as an option for Non-applicable plans is idiotic.

    9 votes

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    1. Proper Template based form -
      a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
      The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

    2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I…

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. It would be good to add a second technician to a ticket. That way 2 technicians can follow up on a ticket and get updates.
    Then it's also possible for those 2 technicians to see that ticket in their filtered open tickets. So when 1 technician is on holiday, the 2nd technician can still follow up on the ticket without forgetting about it.

    18 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. The purpose of this condition is to allow an automation that can alert another technician that a ticket has been assigned to them but not if you are becoming the assigned tech. Currently there isn't a condition of "Self" that would stop the automation from running when assigning a ticket to yourself. (Example: A tech is out on PTO or needs to assign a ticket to a different tech. They make the assignment change and the rule emails the newly assigned tech.) That works just fine but without the Self condition, when I assign a ticket to myself during standard…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. Give a tech the ability to manually retire a device instead of waiting on a pre-configured time to pass. Right now the only way to flag a device as retired is to ignore it until the allotted amount of time has passed for the system to change the status.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. As an MSP for small and medium sized businesses, an issue we have quite regularly is managing storage usage on our endpoints. We have automated scripts to clear out temp files, windows updates, recycle bin etc but these aren't always enough.

    We like WizTree for showing which files are taking up the most space but this requires connecting onto the endpoint and running a scan manually. It would be great if we could set a scan like this running and see the results from Atera's dashboard.

    5 votes

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  18. Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can…

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  19. Ability to Email Detailed Excel Reports for Software Inventory

    Currently, there is an option to download detailed Excel files for Software Inventory reports. It would be a significant improvement if we could automate this process so that these detailed Excel files are directly attached to scheduled email reports, instead of only being available for manual download. This feature would save time and provide a more detailed snapshot for clients, which can be especially useful for historical tracking and archiving

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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