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4999 results found

  1. Reply to specific messages from requester:
    Ability to selectively reply to specific messaged from the requester, keeping the email thread.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  2. Add a "Work from Home" option in the billing contracts for customers so that the number of computers that have WFH enabled is automatically calculated and billed just like "Online Backup"

    20 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. I have used the custom field to add 'date purchased' and 'Warranty End Date' to my devices. However, it is inputted as a text field (Date field selected and you select the date from drop down menu). So when exporting Auditor reports to excel, the data is text and not date format and not usable to sort/search devices. This is used to monitor asset refresh and warranty expiration. Can Date field be change to a usable format for export?

    3 votes

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  4. The possibiliy to store personal passwords of technicians also for themselves - passwords that only the technician should know (personal passwort safe) for Logins on 3rd party portals for example

    4 votes

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    0 comments  ·  Security  ·  Admin →
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  5. Having the ability to prevent customers from seeing any open/resolved tickets. Only view option for customer portal is knowledgebase and create new support ticket.

    Currently in admin >> Settings >> Tickets >>Customer Portal the option to view Open/Resolved is greyed out and unable to remove that view from customers

    2 votes

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  6. While entering time in a ticket, add the ticket status drop down to close or change the ticket status to reduce the amount of steps needed.

    4 votes

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  7. Support for Crashplan and Code42 applications. Paying by the GB (Acronis) is ineffective for some clients and this would be a nice to have.

    5 votes

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  8. Suggestions:

    1. Ability to scan multiple subnets from one agent - don't try to be too clever here and lock us down to selecting a monitoring agent that has only been shown to have a matching internal LAN IP address for the subnet we are wanting to audit. We could be auditing an existing network that we have a management netwok on for example, so we know a node on that subnet can see the other subnets no issue, or we could be completely new to a network and want to start polling all of the known subnets from one agent…

    12 votes

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  9. Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)

    50 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. 1 vote

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  11. Tickets should be linked to either users or hardware or both. Without this, your ticketing system is a glorified TO-DO list.

    Linking hardware to a ticket gives the device list a history of issues that the tech can use to further troubleshoot.

    PC has had multiple issues with NIC? Now I can see that.
    User has had multiple tickets for "how to do XYZ" (ore created user errors) Now I can see that.

    RELATIONSHIPS are the key to a database. Not the rows themselves!

    5 votes

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    1 comment  ·  Tickets  ·  Admin →
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  12. Include the ability to show the addon(s) (Webroot/BitDefender) AntiVirus Scan results in Monthly Atera Reports so customers can see their Device Health, Patch Status, and AntiVirus Scans in one Monthly Report.

    18 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. Currently, any scheduled Patch Status Summary reports that are delivered to you via email have nothing in the report that shows what it is actually reporting on. Every one has the same name, "Patch Status Summary". Looking at the report, you have zero idea what this report is reporting on. If you have multiple reports, (one for Critical Patches, one for Security Patches, one for Service Pack Updates, etc.), they all come across exactly the same with the exact same body, Report Name, etc.

    When Scheduling the report, we have a field to create a Description. This description field should…

    5 votes

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    0 comments  ·  Reports  ·  Admin →
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  14. Are you using the Atera Activity Log feature? Would you like us to record any other activities here? Share your auditability and compliance needs

    68 votes

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  15. Full integration of Atera RMM with Autotask PSA that can import assets, tickets, contacts etc to Autotask PSA.

    3 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  16. Use FIPS 140 compliant cryptographic algorithms for Agent Communications. Customers that have Compliancy requirements are unable to work with Atera Limiting our use case.

    11 votes

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    2 comments  ·  Agent  ·  Admin →
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  17. Ability to set active hours on Windows 10 machines and Windows servers from the Patch Management templates.

    18 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. The ability to export or backup passwords. We had an issue recently where a password was overwritten. This ability would be extremely useful.

    26 votes

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  19. Ticket Generation: Agent or Customer Able To Open Support Ticket From Task Bar

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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  20. Currently the condition Ticket Contact Responded is available which then can be used for email notifications.

    Need to add this condition in the rules - Ticket Internal Note Created/Responded then have the option to add action Send an Email to Technician for email notifications

    28 votes

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    5 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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