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  1. It seems like we can't install software from Atera on a Mac Device with the current configuration from the console side. Homebrew software installation seems to appear errors to any application that must be installed with Sudo privileges.
    This almost makes the Homebrew feature useless. Please enable a feature that will allow us to install any application on Mac Devices remotely

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. Allow tickets to be sorted by assigned technicians such as ordering the tickets by who is working on them. prioritise certain technicians' tickets to the top

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. We need a feature of API – getting a list of installed applications per agent.

    This would be the same data that we would get from regular reports, but would be visible at the agent level via their REST API.

    8 votes

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    0 comments  ·  Reports  ·  Admin →
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  4. It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -

    1. We setup the customer and add their users
    2. The user can then login to the customer portal
    3. On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.

    The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from…

    8 votes

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    0 comments  ·  Agent  ·  Admin →
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  5. Just a simple asset list - it could even be the Auditor Report - with the Contact relationship joined to the device.

    Thanks -
    R

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. Dedicated script in our Shard Library to automatically update the agent device status .

    1 vote

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  7. Hi Atera Support,
    Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
    This helps my team to be more competitive and also ensures who is being the most productive technician.
    Kind Regards

    7 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  8. You should be able to install an agent on a device and the system should be able to assign it to the correct customer based on the domain of the customer or some other attribute in the customer details

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".

    Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.

    53 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. To be able to see under Customer > Devices, if there are any devices that idle (have not been used for X amount of minutes for example).

    52 votes

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    2 comments  ·  Devices  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and…

    3 votes

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  12. if possible, increase the size of the text box under the custom fields Notes ' create notes' in the specific device.

    3 votes

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    1 comment  ·  Devices  ·  Admin →
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  13. If provided with an AWS user account allow network discovery to trawl over that account for AWS resources and if servers allow agent install.

    Basically an aid with inventory management of cloud-based servers for an Org for ISO270001 compliance.

    2 votes

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  14. Alert or send an email when a program is uninstalled.

    2 votes

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  15. The ability to have monitoring portal for the customer devices when he logs in to the portal.

    18 votes

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  16. Hoodoo Integration for KBs

    2 votes

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  17. KB article suggestion based on keywords: so you can just add it easily. It gives you the recommendation of whichever article would be the best to resolve the issue.

    2 votes

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  18. Search tickets that do not have tags

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. 3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. I'd like to always see the Ticket Description when I open/view an open or pending ticket. I think that should always be the top line/box with notes/emails showing below it.

    1 vote

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