4710 results found
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Recommended merging of tickets
Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"
32 votes -
Dates and times in dashboard
It would be much easier if tickets showed creation date and time - as opposed to "3 weeks ago" etc...etc. Currently it is impossible to go back to a specific date and time. We have to drill into each ticket which looks on or around the time we want .........which is time consuming
1 vote -
Designate Local Patch Repository Servers
Patch Repository - Ability to set serveral PC's or servers as patch repositories and assign computers to use that PC to retrieve patches to save bandwidth.
45 votes -
ADD SNMP TEMPLATES TO FOLDERS SO THEY AUTO APPLY TO EACH NODE IN THAT FOLDER
ADD SNMP TEMPLATES TO FOLDERS SO THEY AUTO APPLY TO EACH NODE IN THAT FOLDER. RIGHT NOW WE NEED TO ASSIGN THEM 1 BY 1 AND APPLY.
6 votes -
keyboard shortcut
CTRL+ENTER to send response on the ticket
+ other keyboard shortcuts to navigate faster within the system3 votes -
Contacts delete
delete many users at the same time
29 votes -
Ability to See Your Calendar In Atera
Ability to see your calendar within Atera where you can see all the tickets and meetings that you have already scheduled. No need to leave the platform for that.
39 votes -
Set default ticket view across entire company
We have setup some custom ticket status types and love them. Sadly we are going to have to stop using them as techs are missing tickets. I would love to be able to set it show that the ticket status types that I pick would be the default view for everyone. This includes going to a client and looking at the tickets tab.
To give an idea of our custom ticket status types we have things like "Pending w/ notes" and "Waiting on parts"
This makes a ton of extra clicks when looking at the client's tickets tab and can…
3 votes -
Plain Text Support
Add support for receiving emails in plain text format that are turned into help desk tickets. Currently only RTF and HTML are supported. Alerts from servers are generally sent over in Plain Text for info purposes.
9 votes -
BitDefender Mobile
Add Bitdefender Mobile licenses in the BitDefender Atera subscription and allow Atera deployment intergration.
32 votes -
filter ip
Ability to filter by more IP information including gateway, dhcp server and dns servers.
2 votes -
Power consumption overview
Measure power consumption of devices and generate a monthly cost overview with local electricity prices
7 votes -
Device SNMP: Order by OID
Hi support,
in Device SNMP type it could be useful to have OID ordered by A-Z instead of randomized.
36 votes -
Option to hide driver updates from the device overview page
Example: When viewing the devices list, it shows a device has 10 patches pending. When clicking on it, it reveals they are all optional driver updates under Windows. I think the patching should allow you to specify which update types are important to know about, and possibly based on the current patching profile it has setup on that device.
11 votes -
Directly Bill Customer for addon services
Automated monthly billing directly to customer for addon services like Acronis.
1 vote -
Logon failure more information needed
Include which users have failed to logon and which server they are attempting to logon to when reporting logon failures from a DC.
4 votes -
Restart In Progress
When running down the device list and doing manual reboots it would be really helpful having the Reboot Status known, if you manually already sent the Restart request (Clicked Restart) maybe the Reboot Needed can change to Restart Sent or something like that. Knowing if I already clicked restart on a specific machine is big!! Please Please Please!!! Thanks!!
7 votes -
Automation based on technician reply
Currently, you cannot create any ticket automations for when an engineer replies to a ticket.
I.e set status to pending when engineer replies to ticket.
44 votes -
SonicWALL Capture Client Integration
Integrate SonicWALL Capture Client monitors and alerts..
7 votes -
Notes field for Devices or custom field (text)
Notes field for Devices or custom field (text) does not allow for carriage returns for formatting. This only allows for continuous one line text. Example:
- Hello
- Goodbye
- Hello Again
It shows up like this on the notes field for devices:
- Hello 2. Goodbye 3. Hello Again
This is not a good way to view our notes on the devices screen. We need to be able to format them.
10 votes
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