5038 results found
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Support for secure devices that cannot connect to the Internet and need software updates
Support for secure devices that cannot connect to the Internet and need software updates
2 votes -
Ability to delete multiple contacts
not being able to multiple select a list of contacts to update or remove.
2 votes -
Customize emails for alerts
Add the ability to customize the email subject and body for an alert.
Now it has a very general subjects hard to skip through emails.
59 votes -
Add chat under "source" so i can exclude it from sending emails to customer
When I close a chat with a customer, it does not need to send an email to that customer. Would be nice to exclude it but right now, you cannot exclude it. Does not give you the option under Source in the ticket auto rules
1 vote -
Turn off pagination for the API
Turn off pagination for the API
1 vote -
Permission tied with Ticket Statuses
Having permission tied with certain ticket statuses. One of our status is sales ticket, that would be great if only our coordinator could see those tickets.
1 vote -
Explorer view for KBs
Explorer View in KB: I would love to see a lot more focused dev efforts into KB. We mostly do internal. We use Xoho for KBs also. Atera's KB feels really clunky. It's hard to describe the way it's layed out. Everything is all scrolled down. Would be great to have inside KB – more of an explorer type view instead to all of these long title and section underneath and then articles etc. Folder on the front page. Document instead where you van easily open up. Share point up online. It doesn’t feel very flushed out.
1 vote -
Hexnode mobile, Desktop & IOT management software
Integration with Hexnode solutions. It offers Unified mobile, Desktop & IOT management.
1 vote -
Organization Level Customization Of Atera Agent Startup Type
We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.
We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.
I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable…
5 votes -
Allow Scripts to be run without a user logged in.
Allow scripts to be run with a user being logged in. Example after a device restart.
9 votes -
Filter scheduled tickets
If you do a lot of scheduled tickets its difficult to find the one your after to edit.
6 votes -
non tech role
Desperately need various roles for non-technical people to be able to access Atera for PSA and Billing purposes.
Sales people should be able to add customers/customer information, but never be allowed access to RMM functions like devices or scripts or anything technical--but the option to grant those permissions should also be there for technical-minded sales people. (Think Sales Engineer who moved to that role from Field Tech and helps clear ticket queues from time to time)
Billing people should be able to add/edit customers, do invoicing, manage ticket information (like correcting spelling errors) etc... but not have access to anything…
35 votes -
HTTP Device alert threshold
Only fire an alert if a site is down X number of polling attempts. Right now, there's a lot of noise in the signal with sites being "down" for only one poll attempt, so alerts are being ignored.
1 vote -
It Automation profile based on rank
Ability to assign IT automation profile based on the rank we give to our customer
3 votes -
Reboot device summary
There needs to be an easier way to see which devices require a reboot. I can't check the tooltips next to hundreds of devices only. The tooltips are too cumbersome!
4 votes -
Report Fields on the Dashboard
Allow report fields to be displayed on the dashboard (such as disk capacities and patch status) with the report automatically updating periodically.
1 vote -
API Should Allow You to Switch A Customer From One Site to Another
It would be nice if the API had the ability to switch a contact from one site to another. Specifically for off boarding a user by switching them to a 'Terminated' site since, from what I can tell, if a user is removed it removes ticket data associated with that removed user. This would eliminate a manual process of us.
1 vote -
Drill Down Customer Menu
Require a Drill Down Menu (multi-level tree structure) for Customers:
When we click on Customers Menu on the left it should (show + or > sign) expand all customers and we should be able to drill down to any customer. And when we Select a particular customer, it should expand and show options such as Devices, Tickets, Alerts, etc. This will be a very helpful feature and make the process of switching between different customers.
2 votes -
per user new look
Would like to be able to have the new look option be per user instead of global so each user can use the look they prefer.
5 votes -
Independent Penetration Testing Report
With Supply chain attacks on the rise bad actors are actively targeting MSP's and RMM software providers. There are recent reports of attackers using Atera with Zloader in the wild on DarkReading.com. The actor vector will be the same for all RMMs at some point in time.
My request is that Atera get independently penetration tested on an annual basis and publish the results of that independent third party test.
22 votes
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