4677 results found
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ADD SNMP TEMPLATES TO FOLDERS SO THEY AUTO APPLY TO EACH NODE IN THAT FOLDER
ADD SNMP TEMPLATES TO FOLDERS SO THEY AUTO APPLY TO EACH NODE IN THAT FOLDER. RIGHT NOW WE NEED TO ASSIGN THEM 1 BY 1 AND APPLY.
6 votes -
keyboard shortcut
CTRL+ENTER to send response on the ticket
+ other keyboard shortcuts to navigate faster within the system3 votes -
Contacts delete
delete many users at the same time
29 votes -
Color-coded Scheduled tasks dashboard / Calendar
I'd like a calendar dashboard of sorts. Someplace to go to see everything that is scheduled in Atera. And if we could color-code technicians within that calendar for easier identification at a glance.
39 votes -
Set default ticket view across entire company
We have setup some custom ticket status types and love them. Sadly we are going to have to stop using them as techs are missing tickets. I would love to be able to set it show that the ticket status types that I pick would be the default view for everyone. This includes going to a client and looking at the tickets tab.
To give an idea of our custom ticket status types we have things like "Pending w/ notes" and "Waiting on parts"
This makes a ton of extra clicks when looking at the client's tickets tab and can…
3 votes -
Plain Text Support
Add support for receiving emails in plain text format that are turned into help desk tickets. Currently only RTF and HTML are supported. Alerts from servers are generally sent over in Plain Text for info purposes.
9 votes -
BitDefender Mobile
Add Bitdefender Mobile licenses in the BitDefender Atera subscription and allow Atera deployment intergration.
32 votes -
Include the Agent Name in the Title for Browser Tab
Currently, no matter what Agent you open up, the Web Browser Tab Title Reads "Atera - RMM Software | PSA & Remote Access for MSPs".
Rather than have this generic page title, include the Agent Name that is open in the tab, e.g.:
"AGENT NAME | Atera - RMM Software"
When I have 10 devices open in separate tabs, it's hard to navigate back to the right computer without flipping through each one!
34 votes -
filter ip
Ability to filter by more IP information including gateway, dhcp server and dns servers.
2 votes -
Power consumption overview
Measure power consumption of devices and generate a monthly cost overview with local electricity prices
7 votes -
Device SNMP: Order by OID
Hi support,
in Device SNMP type it could be useful to have OID ordered by A-Z instead of randomized.
36 votes -
Option to hide driver updates from the device overview page
Example: When viewing the devices list, it shows a device has 10 patches pending. When clicking on it, it reveals they are all optional driver updates under Windows. I think the patching should allow you to specify which update types are important to know about, and possibly based on the current patching profile it has setup on that device.
11 votes -
Directly Bill Customer for addon services
Automated monthly billing directly to customer for addon services like Acronis.
1 vote -
Logon failure more information needed
Include which users have failed to logon and which server they are attempting to logon to when reporting logon failures from a DC.
4 votes -
Restart In Progress
When running down the device list and doing manual reboots it would be really helpful having the Reboot Status known, if you manually already sent the Restart request (Clicked Restart) maybe the Reboot Needed can change to Restart Sent or something like that. Knowing if I already clicked restart on a specific machine is big!! Please Please Please!!! Thanks!!
7 votes -
Automation based on technician reply
Currently, you cannot create any ticket automations for when an engineer replies to a ticket.
I.e set status to pending when engineer replies to ticket.
44 votes -
SonicWALL Capture Client Integration
Integrate SonicWALL Capture Client monitors and alerts..
7 votes -
Notes field for Devices or custom field (text)
Notes field for Devices or custom field (text) does not allow for carriage returns for formatting. This only allows for continuous one line text. Example:
- Hello
- Goodbye
- Hello Again
It shows up like this on the notes field for devices:
- Hello 2. Goodbye 3. Hello Again
This is not a good way to view our notes on the devices screen. We need to be able to format them.
10 votes -
Place Knowledge Article in Ticket Response
We should have the ability to search and place relevant Knowledge articles as a response to a ticket that has been created.
9 votes -
Auto resolve eventlog alerts
I would be nice, to set a rule to eventlog alerts, that if the event doesnt occour again in X minutes, then the alert is resolved automatically.
Or make an option to resolve the alert based on later events.
46 votes
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