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5042 results found

  1. I would like to have the ability to set each customer's remote preference as Attended or Unattended. This would be ideal for different customer types.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  2. It would be nice to add a feature to filter or search through existing scheduled tickets. We have 100s of scheduled tickets to modify a ticket it can be a pain to dig through

    9 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. Network Discovery should how progress to know that it is working instead of finding out it failed after 3 hours. Other agents I use scan and begins showing the assets it finds as they are found. Further, these discoveries take under 30 minutes. So, you know if there is an issue pretty quickly. Waiting 3 hours to see if you have an issue is not reasonable.

    33 votes

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  4. When clicking on a device and viewing the device info it would be nice to see a screenshot of the end users active desktop.

    58 votes

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    5 comments  ·  Devices  ·  Admin →
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  5. I would like Atera to integrate with Cloudradial. And very soon, otherwise we have to look at Syncromsp as a new rmm

    3 votes

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  6. An Import tool for Connectwise Manage to pull information into Atera. for record history and to keep clients information up to date after a migration from CW Manage to Atera.

    4 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  7. I would like to see device events as detected by Atera for individual endpoints. I recently had a client rename an endpoint which caused some duplicate entries in some of the other platforms I use. Atera kept working just fine, but it would be really nice to see a history of events like this so I can see what happened and when.

    There are several other use cases where this would be really helpful too:
    1.) Script executions
    2.) User account creation
    3.) User logon/logoff events
    4.) Critical/Error event log entries
    5.) Shutdown/Startup events
    6.) Windows Updates (client native, Atera…

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  8. It would be good to be able to generate reports based on specific Event Viewer events and IDs, along with details about the events. Currently we can monitor for the events, but we cannot see any details about any events in a report format.

    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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  9. Network Discovery: Auto-Deploy AteraAgent if not detected on machine.

    Configure at customer/domain level and schedule your scan. If AteraAgent is not detected it is installed (laptop, server, desktop, etc).

    27 votes

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  10. Provide the ability to export client data such as passwords and other important information so it can be stored securely offline in the case of Atera not being accessible.

    5 votes

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  11. Add the option to disable audio from remote computer during remote sessions. In splashtop and anydesk.

    21 votes

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    1 comment  ·  Agent  ·  Admin →
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  12. It would be nice to have a report that would show us the physical age of a device, this would allow us to be able to state to a Customers/Client. That because your machine is X years old, we recommend upgrading or even replacing the device, because we are finding a trend that the older a device is the more tickets that device generates. Also a faulty machine that is always generating tickets is not good for the customer's work flow.

    18 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. Suggesting we change the default install location for Atera agent and all remote tools to these path.

    • C:\Program Files\X\ATERA Networks
    • C:\Program Files (x86)\X\Splashtop
    • C:\Program Files (x86)\X\ScreenConnect Client (b7d7eaa43a30baba)
    • C:\Program Files (x86)\X\AnyDesk-f45e5af2_msi

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  14. I would like an option to add additional Category Types in the Password Manager.

    4 votes

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  15. I would like to see CPU temperature history in the metrics to pinpoint and correlate activity with temperature.

    52 votes

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    5 comments  ·  Agent  ·  Admin →
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  16. Alert schedule profile

    Create Schedule profile that can be imposed on specific Alert or Threshold profile
    When alert should be active or not .
    ( we have many sites on Generators with no continuous electricity 7X24 or sites / networks/equipment that is down for nights/weekends/holidays )

    Scheduled profiles can be used for other needs in the app other then Alerts

    Thnanks

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  17. Allow customers to access their own passwords. I.e. Log into the portal to access their email password if forgotten.

    43 votes

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  18. Patch management is displaying the Maximum size of the patch, which is completely useless. I'd rather see the acutal size (like in MS catalog)

    1 vote

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  19. In a AD domain environment, users are granted remote control access rights to allow RDP when teleworking. It'd nice to have a complete enumeration report per device. The report whould also take into account broken entries for deleted AD users.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  20. When scheduling a report, the email should contain the pdf (or file type of choice) as an attachment on the email. Saves from having to click on the link and login to get the report.

    15 votes

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    5 comments  ·  Reports  ·  Admin →
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