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5048 results found

  1. I have restaurants as customes and they use servers to run POS enviroment. they need access to it to run reports, clock employees in and out, maintenance etc.. just like a workstation. WFH should work on server OS. please update it so it does. thank you

    6 votes

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  2. Integration with 1 Password. for better password management and OTP Function.
    Realy missing a good Password and OTP option.

    68 votes

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  3. Add Products Module to the Internal IT Department Model

    Currently as an "Internal IT Department" we will never bill our other individual company departments. With that said, it would be nice to track inventory of either products we have in stock and/or what we are ordering for other groups and tie dollar amounts to those. This will help IT departments in general as it gives us insight into keeping stock via trends, record other departments IT spending as-well-as keep consistent on ordering special requests.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  4. We use TeamViewer as a support tool.
    It would be nice to have the same operation as the Splashtop module.
    What do you mean?
    If the client machine does not have the software to install then it installs it silently.

    1 vote

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  5. Integration with password management platform Hudu. Instead of using Atera's password manager, it would be useful to link within Atera a password stored in Hudu so we can see all from one platform.

    19 votes

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  6. Atera agent can install Webroot through the "add-on's" tab for Windows machines.

    When is Atera going to add Webroot for Mac computers via "add-on's" Tab.
    I have a few Mac computers I manage and it would be nice to have this feature offered.

    3 votes

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    0 comments  ·  Webroot  ·  Admin →
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  7. Ticket reports where you could see the communication on the ticket

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  8. Network Discovery - automated report of daily scan, saved as excel to say sharepoint customer file folder, per client. This would give a history of network scans.

    9 votes

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  9. Currently Atera is allowed via DUO authentication app as a 3rd party app. I like that I can push or text an approval for my 2FA for my other apps, but this one I have to enter the 6 digit code. Can you get with DUO.com and add your product to an IT Authenticator vs a consumer google or other

    17 votes

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  10. It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.

    5 votes

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    0 comments  ·  Reports  ·  Admin →
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  11. In ticket automation, under actions, there should be option to add time spent on that ticket. As for example we receive 50 emails daily with same title from tool we use, they all have same title so we can use automation rules, but we also need to add time spent on doing this and adding time under "actions" would save us 30 minutes every day.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. Separation of internal Notes and Communication with a customer: would be nice to have it for example, in a box on the bottom right. The colors are helpful but when you put in the notes, after 1-2 replies, it throws to the bottom and now you have to expend. Would be easier to see it like this in a separate box

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. We need admins get notified when a new survey (feedback) is created after the ticket is closed

    4 votes

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  14. It would be great to have an option to add new customers and the devices under it to existing automation profile. For example, we have an automation profile to enable permission based remote access for Splashtop and every time we have a new customer, we have to manually add the customer to the existing automation profile to ensure that the remote access is not unattended and requests for permission even for all new devices.

    3 votes

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  15. Since Webroot has a Mac OS client as well (https://www.webroot.com/us/en/home/products/antivirus-for-mac) it would be nice if we can deploy this from the Atera console

    36 votes

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    0 comments  ·  Webroot  ·  Admin →
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  16. Hi, im from Mexico, im already a BitDefender / Acronis MSP Subscriptor,
    i want to know if its possible to integrate my account to Atera, because already i have better prices and the invoice its 100% valid in mexico...

    34 votes

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  17. Integration of Draw.io in customer records.

    https://app.diagrams.net/

    2 votes

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  18. The ability to use the chat feature from the mobile app.

    70 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  19. for backup

    2 votes

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  20. KB Version – when someone makes the KB, then it turns out some one has the older version, we’d like to be able to pull up the previous version of an article. We are copy pasting it just as a back up.

    2 votes

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