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4973 results found

  1. We have many customers with more than 1 office location. We need a place to put these in the customer info page. Ideally, we would also have the option of attaching a specific location for a customer to a ticket for times when a site visit is necessary.

    As it currently stands, we have tickets that require site visits, and no way other than manually making an internal note to tell the engineers which location they need to go to. Even if they go to the customer info page, there is no way of storing more than 1 address, so…

    13 votes

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    0 comments  ·  Customers  ·  Admin →
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  2. On the Atera Roadmap (https://www.atera.com/roadmap/) there is a functionality "Reports in main dashboard" coming soon.

    This would allow to create Tickets queues on the main dashboard like "Display all open tickets assigned to me" or "Due open tickets in my team".
    The report could look like (example):
    Ticket ID Ticket URL Ticket Title

    The ID and title can easily be added via advanced reports.
    The Ticket URL must be added via a custom dimension field.

    concat("https://app.atera.com/new/ticket/",${tickets.ticket_id})

    The problem is that the URL is not clickable.
    Google Looker allows to add links as described here: https://cloud.google.com/looker/docs/reference/param-field-link
    This…

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  3. We would like to see a customer read status updates for when a customer opens the email containing a ticket response sent out of atera as a ticket update. This could be accomplished with read receipts or even better as a pixel tracking just like email marketing companies use to show statistics.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. When you search and it pulls up tickets, there is no way to filter these further. Since we can't filter by status to only show open tickets, we have to scroll through a long list of ticket search results to find ones that are open.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. Deep Instincts should be a cyber security option in the app center with native integration with Atera.

    1 vote

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  6. When we want to sort tickets, we often find ourselves blocked by the limit of 20 clients per ticket.

    But "Custom Fields" could revolutionize all that!

    Let me explain:

    If I have a client with several brands, I might be tempted to create multiple clients to differentiate them.

    However, for this client, each brand has several stores located in different countries/cities.

    And each store has one or more collaborators with a specific email address.

    To solve this problem, the "Custom Fields" in the contact category need to be more customizable.

    Example: Creation of a custom dropdown field "Store" providing a…

    7 votes

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    1 comment  ·  Billing  ·  Admin →
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  7. Alternating colors on the Patch Management and IT Automation page.
    I have a screenshot to share.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  8. Would it be possible to merge multiple tickets by using the check boxes on the left hand side of the screen and then clicking merge at the top.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  9. Seeking improvements to the Network Discovery feature to better accommodate various authentication scenarios.

    Key Requests:

    1. Custom Domain Name Input: Allow users to manually enter or modify the short domain name used for remote authentication during network scans. This would enable better compatibility with systems where the default domain retrieved by the scanning agent does not align with the required authentication domain.

    2. Credential Flexibility for Non-Domain Environments: Introduce functionality that allows the entry of local admin credentials when performing remote installations on non-domain joined computers. This would enhance usability in workgroup environments where standard local accounts are used.

    3. Support for Multiple…

    3 votes

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  10. I kindly request that the new dashboard, as shown in the marketing materials, be added to the system.

    3 votes

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  11. Add ESET Endpoint Security and ESET Management Agent option in Software Installation through Chocolatey

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. Integration of ESET Protect with Atera Portal - App store

    3 votes

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  13. In the add new device - SNMP screen, search the Managing Device field by customer name. We have a LOT of customer and they have a LOT of devices. As it stand now, the only way to navigate through that screen is to scroll down with the side bar or the mouse wheel. Using the keyboard takes you to the first device with that letter, but that can be problematic since the first client has a device named "Server" but I needed to find a client down in the S's...

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. We should be able to Search for a Device by Serial Number just like Device number.

    11 votes

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    1 comment  ·  Dashboard  ·  Admin →
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  15. The ability to enable Atera Uninstall, per device. Our only option at this point is a global setting that affects all devices.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  16. Pre Patch Download. It would be nice if you could schedule the download of patches prior to the patch profile running. Some updates are large and this can greatly increase time to run patching. An option to download the patches prior to the patch installation would help improve readiness of patching and avoid conflicts with other scheduled tasks.

    10 votes

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  17. We should be able to select multiple devices from the Alert screen and have the option to run a script like under the devices screen. This way we can easily see the device the alert type and then run whatever script we need to to help remediate the alert.
    The device page doesn't give enough details about the alert.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  18. It would be nice to have an option to save a "Public reply" to a ticket without initiating an email to the contact, this way the notes are visible to the Client contact in the customer portal but we don't have to necessary spam the contact with technical notes via email.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  19. For recurring scheduled tickets, it would be nice to have the ability to insert variables into the title.

    i.e. For a monthly on-site ticket we'd like it to automatically use the month and the year in the title "Monthly On-Site January, 2025" by using a variable such as "Monthly On-Site {Month}, {YEAR}" (obviously I made up the variable name/format, this is just an example of how I'd imagine it will work).

    Other helpful variables might be:
    Week Number
    Current Date
    Current Time
    Current Date +/- #Days
    Current Time +/- #Hours:minutes.seconds
    Scheduled ticket recurrence count (i.e. Tech Review #22 would be…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  20. SLAs need to be dependent upon Ticket Type and Ticket Priority so companies can be in compliance with ITIL.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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