5040 results found
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A report that will list all Bitlocker keys for the associated PC
Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can…
2 votes -
Veam
Veam integration
201 votes -
BSOD
Create an alert when a BSOD occurs with minidump information.
22 votes -
Display the private IP address of workstations in the device view.
It would be nice to be able to display the private IP address of workstations in the device view without having to click on the device, not just the public IP address as is the case today.
5 votes -
File storage to upload "loose" files
File storage to upload "loose" files which can be downloaded to the endpoints and run together with scripts.
Example: I need to push out a script to all devices which reads data from a config file.
How do I get the config file to all computers and THEN have the script consume it?
If there was a file repository, we could upload the config file, and then setup an automation which will include the file(s) and the script required and push the whole thing as a "configuration".
1 vote -
New (custom) ticket field can populate with Azure attributes
Have custom fields created for tickets to be able to populate with User attributes, like just the name to be used in Onboarding custom form, etc.
1 vote -
Custom "fields" populate with Azure User Attributes
Way to get a new field created for a custom ticket form to populate with User attributes that have been imported (sync) from Azure. Want to create an onboarding form, and would like to have a pull down with staff names from Azure. Would also help with other forms.
1 vote -
splashtop view only
When using the splashtop client it would be nice to take advantage of the view-only feature that's available in their latest version. ( https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360056900592-View-Only-Mode )
12 votes -
Snippets for Agent and Ticket Fields
I would love to have more snippets related to default and custom fields associated with agents, tickets, users, sites, and assets. Having this information is especially useful for templating information provided by the end-user or technicians.
1 vote -
Convert a registered filter into button
Having the ability to convert a predefined filter into a button or create buttons for quick access to filters (e.g., unassigned, SLA breached, critical, etc.).
1 vote -
Granular Remote Desktop Settings Per Customer
Dear Atera Team,
Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!
As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.
We have a use case where some of our customers require us to have remote access to their devices, while…
2 votes -
Granular Splashtop / Anydesk deployment
Dear Atera Team,
Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!
As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.
We have a use case where some of our customers require us to have remote access to their devices, while…
2 votes -
Alerts for new software installation
I would like to have a feature, wherein if any users install software without informing IT support, alert is generated and send to admin.
This is required since we observed some software's like Adobe can be installed even without administrator rights.
33 votes -
ESET Protect Integration
Integration of ESET Protect with Atera Portal - App store
4 votes -
custom fields tickets
Allow Custom Fields in Tickets that only apply for certain customers. Thank you.
2 votes -
one place for customer portal options
All options for the portal should be under one admin section. At the moment the default options for tickets seen and other items are under "Account Settings" I feel all customer portal options should be under "Customer Portal" including customisable options.
10 votes -
Back button
To have a Back button on any page from the Atera console, instead of using the Admin/Devices/Alerts etc. to go back
4 votes -
Filtering for devices by Disk Type
Filtering for devices by Disk Type doesn't seem to be an option - We can sort by size, free space, model, bitlocker status, but not by disk type.
We still have some spinning rust and are upgrading them as we find them. I would LOVE to filter out the device list by systems that need an upgrade.
1 vote -
Increased Device Filter Options
Filtering for devices by Disk Type doesn't seem to be an option - We can sort by size, free space, model, bitlocker status, but not by disk type.
We still have some spinning rust and are upgrading them as we find them. I would LOVE to filter out the device list by systems that need an upgrade.
1 vote -
workhours
Pls. enhance the API to retrieve a list of all workhourrecords of a month (or filtered by start / end date).
Currently we must iterate through all tickets to retrieve the workhourrecords.2 votes
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