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4716 results found
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knowledgebase
Ability to backup the knowledgebase would be very useful. Thank you!
7 votes -
API: search tickets and time entries by date-range and customer-ID
Currently if we want to use the APIs to pull certain tickets or time entries for a particular client and/or a particular timeframe, we have to pull ALL THE TICKETS in our Atera account (which takes a long time, and generates a lot of traffic to Atera's servers).
Can you please add additional criterias to avoid all this extra traffic and make the API calls faster?
Time Entries and Tickets search:
* Before date-time
* After date-time
* Customer ID
* String in comments (all words, or any words).Thank you!
13 votes -
Activity Log Addition
Log more activities, such as who is creating/modifying scripts
4 votes -
ConnectWise Manage
It would be very helpful to have an integration with ConnectWise Manage.
9 votes -
JumpCloud SSO Integration
We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...
27 votes -
Device Board ordering
Cann't see this already, but would it be possible to order the Devices, specifically by Available Patches?
Would be super useful
Cheers
J
1 vote -
Random Delay to Run Script
The ability to assign a random wait time if you're running a script on many machines.
For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.
I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to pick a random number between 1 and 999 or something, and wait that time before starting the script.
I've attempted to program delays into scripts, and while they work, the same wait is applied to all machines that have the script, so all machines end up waiting the same amount of time, which is the same behaviour as if there was no wait at all.
This will be very helpful to limit network traffic, putting strain on resources etc, if we need to push out large transfers or downloads, and helps to spread them out, rather than spike them all at once.
The ability to assign a random wait time if you're running a script on many machines.
For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.
I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to…
2 votes -
Allow customer management to view their direct reports tickets
We have managers on the customer side that want to be able to view their employee's submitted tickets.
3 votes -
Machine status unknown - agent has not established
Machine status unknown - agent has not established communication within the expected interval.
Please create an option to bulk/batch disable this alert.
3 votes -
1 vote
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Ability for techs that don't have admin privilege to add products and pricing
Ability for non admin techs that do not have access to billing, to be able to add a product and its pricing
2 votes -
Uninstall common software from multiple devices
Uninstall common software from multiple devices at once.
37 votes -
Alert statuses and repetitive reminders
Alerts, should be repetitive if someone is down. Currently you get ONE alert if something is down (servers, network equipment, etc....not desktops). There should be a repeating alarm (every 10 / 15 / X minutes) so that it is AWARE and RESOLVED. This is BASIC stuff for a RMM.
Also, you should have an alert that if something was DOWN, that it came back UP. Again, BASIC stuff in a RMM.
75 votes -
Possibility to create a report for the material per customer, but only for the chosen material.
This will allow excluding old material, but keeping this material in the client to keep the history.
1 vote -
Site Contact variable for email templates.
Hi, we use Atera in an IT department.
We have set up our sites as Departments.
We would like to get a {[Main Site User]} variable added so we can refer to people's managers in email templates.Thanks.
1 vote -
Export all users from a site
I would like to be able export all users from the site as a report.
2 votes -
Atera Agent Windows Device Manager
Be able to load device manager and disable/enable/uninstall/reinstall physical devices on the machine. Much like how software inventory and service manager modals work.
5 votes -
notifications for licensing
Entering licensing information into atera, you would have an option to remind you before the license would expire
9 votes -
quick click to assign ticket to myself
If I need to assign the ticket to myself, I don't want to look in the drop down, I want to have a small icon next to the drop down assigning it to myself.
1 vote -
Release Ticket
An employee opens a ticket and a manager has to release the ticket, e.g. new customer,....
1 vote
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