5058 results found
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Reverse Ticket Conversation history
Option to reverse the conversation history at the bottom of the ticket, so that recent messages appear first.
2 votes -
Dynamic ticketing.
Dynamic ticketing. Different set of questions dependent on what department/store/business is selected.
For example, if I select that I am from department A, I would get a set of questions for the ticket that would be different if I selected department B.
2 votes -
variable CPU temp thresholds depending on CPU Types and Specs
Some CPU can work at much higher temperatures than others and therefore it would be great to have High CPU alerts that changes according to what type of CPU are in the endpoint. For example, I believe that the max CPU temp for Intel Core i5-4670K is around 72°C but for a Intel Core i5-7600K it's 100°C. I would like the alert for high CPU temp to not trigger if a i5-7600K runs at 85C but would like for it to be triggered for a i5-4670K if it runs at 80C... Thanks
10 votes -
Advanced Reports, Add "Agent Custom Fields"
Advanced Reports allows you to configure almost anything within the "Agent" device details. I have noticed that you are not allowed to add Agent "Custom Fields" that are specific to the agent. It would make sense that this information is available within the report options.
6 votes -
Ability to add New Ranks to list
When we add a customer, there are only 3 ranks. Gold, Silver and Block. We have 4 different names for our clients. But we can't use them in Atera.
Can you make the possible for us to add different ranks for each customer.
It will make it easier when a tech looks to know what lever of support that customer gets.Right now its useless, you give 2 ranks and blocked.
It doesn't make sense.10 votes -
Ability to enter time into replies/communication with client from ticket.
Ability to enter time into replies/communication with client from ticket.
When escalating a ticket, we need to see what work has been done without having to drill down in another location (Time Entries). We'd like to see all communication and notes from one screen - Times and dates worked on.
5 votes -
sort devices by online or offline in client
Ability to sort devices by online or offline status with in client devices tab/folder.
5 votes -
Offline Agent Change Interval
Offline agent Alert: When a machine goes offline, rebooted or something, we get a lot of tickets going offline. We get a 3 dozen tickets and even though they might not be. would be nice to choose the interval of how long a device is offline before sending alerts.
5 votes -
Annually subscription Atera has to have to option to be payed monthly
€119,- euro a technician is to expensive for the limitions Atera has.
For this price there are other alternatives.€99,- a month is fine, Subscription for 1 year also fine. but it has to have to option to be payed monthly.
5 votes -
Report with Uptime
Report that shows the uptime of a device
11 votes -
Device check in missed notifications.
It would be helpful to be able to trigger an alert if a device hasn't checked in for a period of time.
E.g., if a laptop has been offline form more that 10 days it may be worth triggering and alert to make sure the agent is installed and functioning correctly. Currently this requires a manual check.
3 votes -
Reports on Customer Portal
Reports directly from customer portal for the clients
19 votes -
Print a Ticket
Clients have asked me for copies the the ticket's in a pdf form. There is no nice way to print a ticket, and the time entry notes.
127 votes -
Change Conversation order - Newest to oldest
We'd like to see Newest conversations first. Or at least given the option to change the order in the Conversations section
2 votes -
bit locker
Include bitlocker status and possibly the encryption key in either the autditor report or disk information report. This is an important bit of information that needs to be monitored and despite the fact that Atera monitors it, that information is not provided in any of the pre-canned reports. Including this information would provide important security information for administrators.
2 votes -
Remote Connection Report
Provide a Remote Connection report to show dates, times and duration of a remote connection. This is highly valuable to demonstrate remote actions to clients and justify MSP services and value. Also to potentially include remote worker reporting for add-on billing of the service.
160 votes -
Refresh rate Increase or Customization
There needs to be an increase in the rate at which a given tab data refreshes, if you allow for customization of status ect then the changes of these become more important for specific techs workflows, the ability to set a refresh rate or just speed it up would improve tech performance greatly.
4 votes -
Button to suspend BitLocker
A button to suspend bitlocker, we often need to reboot machines but if bitlocker is on we get locked out if nobody is watching the machine
5 votes -
Threshold profile: assign it on a site level
Threshold profile: assign it on a site level
1 vote -
Set ticket status from "Pending" too "open" when not in calender for 24 hours
would like this option, we have to look into pending tickets now to check if they are in someone's calender :)
2 votes
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