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4716 results found
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Use devices as a Proxy
Use other devices as a proxy: Datto allows you to use a device as a proxy. I can then go on my computer and see their printers. Silently fix things.
1 vote -
Folder to be created automatically
Folder to be created automatically
1 vote -
Saved Script Variables
Ability to store script variable options and have these available as dropdown selection boxes instead of plain text boxes when running the script.
7 votes -
unlock accounts and change passwords from app
it would be great if the mobile app did more things like pulseways mobile app... the ability to unlock an account without having access to a laptop and having to login would be great
8 votes -
Have separate Read and Read/Write API Keys
Currently Atera provides an API key. With this one string of character, a person can temper with someone's account and create a lot of damages.
Many of us use the API key to write code allowing us to create report that are not directly available in Atera.
Can you please provide 2 keys:
API Read-Only key: those who want to write report type of code can use this key, and not even generate a write-enabled key.
API Read/Write key: this one will be just like the current one and allow all the UPDATE/CREATE/DELETE operations.
Thank you!
33 votes -
Do not alert for scheduled reboots
If an automation calls for a scheduled reboot, the alert system should not alert "machine status unknown" right away. In these instances, it should wait some time (like 20-30 minutes) before alerting. 99% of the time, no alert should occur. If updates fail or a server doesn't come back up after a reboot, an alert should occur since the 20-30 minutes have elapsed.
4 votes -
App Versioning Patch Management
Add a feature to manage app versions for updates/patch management. You should be able to choose what version level you want for a particular application. This way patch automation will automatically exclude the app if a new version is available.
1 vote -
https://www.reddit.com/r/atera/comments/130zjk6/anyone_in_the_community_having_issues_with_atera/
Hey, it shouldn´t be the opinion about Atera.
https://www.reddit.com/r/atera/comments/130zjk6/anyone_in_the_community_having_issues_with_atera/
you get worse and worse in Mac area. As you see in our account we only manage Macs.
1 vote -
Search for folder under the devices view
Search for folder under the devices view
1 vote -
IT Auotmation
Can we add a Minutes based trigger? If I can set rules and hours based possible to add minutes based?
1 vote -
AI utilization for troubleshooting
Is it possible if the user starts a support chat and AI replay accordingly to troubleshoot the issue by running predefined scripts authorized by administrators. For example, if the user says his computer is running slow, AI must check the hardware utilization and accordingly run the script to fix the issue. If the issue persists, it should connect the user to a technician.
1 vote -
Internet Bandwidth Speed Test
It would be great if there was a way to have the agent do a internet bandwidth speed test every 4 hours or something, or even a way to run one manually and have it display on the portal for the agent.
9 votes -
Remote Support from Linux
Perform remote desktop support if the Technician's operating system is Linux
148 votes -
battery
Add the Filter "Battery" yes or no, to show only notebooks in the device overview.
4 votes -
Customer name and date in reports and customise fields reports
Customer name and date in reports not just Auditor (xxxx).xls
and customise fields reports if we want just CPU and RAM or GPU
1 vote -
Contract Billing Period display in Quickbooks Online
There does not seem to be a way for the Billing period information for a contract to be exported to Quickbooks, if for some reason, monthly billing has been slow going out, depending on the timing of the contracts, a client may get two bills for two different periods. But without that information displaying on the invoice in quickbooks online, it creates confusion for the client.
1 vote -
Undo Send Email
A timer to click Undo when sending an Send Email (similar to Gmail). A 10 or 15 second timer where you can quickly undo the sending of an email when you accidently send a note instead of an email or send a partially complete email would be very helpful.
3 votes -
Automate responses and automatic closures if a customer does not respond
Create a possibility to send an email to the customer depending on the duration of inactivity of a ticket.
If the ticket is waiting for a response from the customer for more than x days, then the system will automatically send an email (predefined template in the settings) to the customer and change the ticket status to closed or resolved2 votes -
Work from home user activity
To see a clients activity for when they connect and disconnect from the assigned device. Ideally the users name, date and time.
89 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Ability to bill time entries rather than entire ticket
Bill time entries rather than tickets: Be better if we could say: billed tickets that have not been closed and then we could bill to date. Whether the time entries has been billed or not. Being able to flag which ones have been built. Has it been invoiced yes or no. You will bill the time entries and not the ticket. You want to link the billing to the time entries and not the ticket.
29 votes
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