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4812 results found

  1. Have the name of the submitter at the top of the ticket when viewing and put the time spent on the ticket in the list view.

    1 vote

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  2. Scheduled & send of reports used for compliance for individual clients. Now I have to go in, query out the client and all the fields then EXPORT the report. I would like to have this sent monthly to the compliance reporting inbox.

    1 vote

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  3. More CRM capabilities. Ability to easily put the customer's email address, password, IP addresses for example, all in one place like a sheet.

    1 vote

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  4. I would love the ability to include/exclude/choose which data to search when searching Devices.

    I manage medical equipment, and some machine names have "OCT" in the name, as they're OCT machines. Today when searching for the OCT at a remote site within Atera/Devices, the list wasn't narrowed because the search apparently includes the date...and it's OCTober. Was pretty frustrating to scroll the list of devices to find the one I was looking for.

    Machine names, usernames, WAN and/or LAN gateway IP addresses, and possibly DNS servers would be my main desired items to search "Devices" for. The date is pretty…

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  5. Monitor and Detect Threats before they attack your network infrastructure or systems.

    2 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Have you noticed that the fields are reversed on the sign-in dialog? That one has to check the 'Keep me logged in' box first, so it should be on top, and then fill in the TFA code, so it should be on the bottom?

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. With the new UI if your resolution allows you to see all 20 items (Tickets, Customers, Devices etc) the scroll bars do not load which results in the 'Auto Scroll' to load the next set of 20 not being available and the only way to fix it is to shrink the window or adjust the Zoom.

    1 vote

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  8. To have the ability to list all alert per customer or agent raised per day, per month, etc.
    I know we get a total but it would nice to be able to filter down to see what they were and then have the ability to export them to PDF / Excel.

    Example, list all alert raised for a customer or certain agents in a time period which will show 5 alerts were disk error, 3 alert were event log triggers and 10 were services stopping or not existing.

    1 vote

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  9. add function that we can add our personnal module
    software install repair uninstall
    version, update
    start
    etc...

    1 vote

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  10. integration for status

    1 vote

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  11. Every time I sign out and back in the original view settings change this is quite annoying

    1 vote

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  12. A possibility to plan the patch installation by date and time

    1 vote

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  13. Change the Last Seen format in the Audit Report to a more Excell friendly format ie dd/mm/yy time.

    1 vote

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  14. Guys how can an RMM this advance "NOT" have the simple ability to CC other user when creating a ticket in the portal??? this is basic stuff Why should anyone one have to ask for this? Atera is head and shoulders above the others but the guys over at Ninja are poking fun at you for this.

    Very embarrassing!

    Please fix ASAP it's not hard!

    1 vote

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  15. Add get option in API for timesheets.

    1 vote

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  16. On the dashboard, I would want to have a field that have ticket request( specifying type of request eg emails, projects, consultation etc) appearing right below the Open Pending Overdue Field if that can be customized (see attachment)

    1 vote

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  17. Move the Metrics info below the Software, Hardware and Disk info in the agent screen.

    1 vote

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  18. When multiple techs are connected to the same machine, would be nice to have a warning so we know that another tech is connected already.

    1 vote

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  19. 1 vote

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  20. Allow users to create linkable images like Facebook, LinkedIn, or Twitter.

    1 vote

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