4536 results found
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Pagination for customers page.
Pagination for customers, if you have more than 600 customers that page takes over 30 seconds to load, so pagination is a MUST for larger customers.
2 votes -
Launch remote Performance Monitor for real-time evaluation of device performance
When devices throw alerts (i.e. CPU, Memory, Disk I/O, Network Utilization) have the ability to launch a remote Perfmon.exe (or equivalent) session to be able to diagnose issues with a real time view of performance metrics. This might require a custom interface to make it cross platform, but for Windows to Windows, it could be as simple as invoking perfmon.exe for the desired target device.
2 votes -
Add tags to Customers
Ability to add tags to customers and then filter then within the billing side of Atera.
2 votes -
Custom Contract Types
The ability to add custom contract types for different reoccurring billing that needs to be generated when creating batch invoicing.
2 votes -
Move the password delete button away from the view button
The buttons are very close to each other
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Filter in Ticket Queue To Not Be Limited To Max 10 Customers
Filters on the ticket queue to filter more than just 10 customers, as this is the limit right now.
2 votes -
Domain OU details for search & grouping
The Atera Agent should pull through the device's OU details. That way with large customers we will be able to search for devices based on the OU details in AD. For example, the site the device is situated in. You should then be able to use this information to create dynamic folders for agent devices.
1 vote -
Optimization of Atera app on Safari
Optimization in safari would be something we would like a bit more of. For example, ticket list, there is a bit of a scrolling issue especially with the new UI.
2 votes -
Database snapshots and Geo-redundant database to be available on lower tier plans
Database snapshots and Geo-redundant database to be available for lower tier plans as well, not just Power.
2 votes -
Ticket Standard Response
The default response in a ticket is sent with the sender of the company and not with the sender of the e-mail settings.
You should have the possibility to create these mails as a template yourself.
2 votes -
On create new customer, Make skip and create button the same colour as the create button
It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
Make the create and skip button a different colour.4 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Make threshold checks less sensitive
Since moving to 100th percent for disk threshold checks, we now get a great many more alerts/resolves as storage bumps against the threshold. Was never so frequent when checks were whole percent.
Can we either go back to whole percent, which was perfectly adequate or revise the threshold checks so it doesn't generate so many alerts. Option 1 is simpler but if there's a valid reason for measuring disk usage at 100th of a percent then it needs a "resolution" threshold as well.
That is, above 90% warning alert but needs to drop below say 85% before the alert is…
4 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Custom field type of Image
Looking to get a custom field type of attach image or even an inline image. The thought would be to be able to document an image of the desktop or device for reference if needed.
1 vote -
additional information in customer portal
The ability to add any or all headings under a customer into their portal for DR in case IT support team is unreachable for a certain length of time
3 votes -
Separating the chat feature from the Helpdesk Agent
We don't use the helpdesk agent and ticketing system but want to allow endpoints to create chats with us
3 votes -
Check Agent enrollment status
I have issues with 3 out of 10 units having issues with enrollment requiring a registry wipe and service restart on those devices.
I'd like to automate this by being able to either check the ATERA directly or by caching this on my own hosted service as a proxy.
Unfortunately, the AgentId found on the device is hashed and therefore I cannot test it against the Agent API to check if it has indeed reported in.
2 votes -
Add a additional arguments to SNMP monitored UIDs
Allow multiple arguments to a monitored UID.
An example being currently I can monitor a CPU core and have it alert me when it goes above 80% but every time it briefly goes above 80% it alerts us.
Instead I want to be able to tell it to alert me if the CPU core goes above 80% only if it has stayed above 80% for over 5 minutes.
2 votes -
Exlude no laborable days
Posibility to exclude the no laborable days to no count the days of the festivity days
2 votes -
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
1 vote -
Monitoring agent
It would be very usefull, when creating a new snmp, once i've selected the customer name the monitoring agent listbox is filtered on that selected customer so that choosing the monitoring agent is simple and fast without having to browse thru all the customers to find the wanted monitoring agent. Thanks.
2 votes
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