4489 results found
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Allow customer management to view their direct reports tickets
We have managers on the customer side that want to be able to view their employee's submitted tickets.
3 votes -
implementation of a maintenance window
implementation of a maintenance window to disable alarms during this time
14 votes -
1 vote
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Create Invoice from Ticket
This seems almost too obvious to me, but there should be an easy way to generate an invoice for a customer based on the Products and Services that are added to their Tickets. Bonus points if this feature can let you checkbox which products and services to put on a given invoice.
Example: Customer walks in with computer problem, ticket is generated, diagnostic fee added to ticket and invoice created. Customer pays up front diag fee. Technician finds bad hard drive, adds new hard drive cost to ticket, additional labor, then selects just these 2 additional entries for export to…
2 votes -
Ability for techs that don't have admin privilege to add products and pricing
Ability for non admin techs that do not have access to billing, to be able to add a product and its pricing
2 votes -
Possibility to create a report for the material per customer, but only for the chosen material.
This will allow excluding old material, but keeping this material in the client to keep the history.
1 vote -
Site Contact variable for email templates.
Hi, we use Atera in an IT department.
We have set up our sites as Departments.
We would like to get a {[Main Site User]} variable added so we can refer to people's managers in email templates.Thanks.
1 vote -
Export all users from a site
I would like to be able export all users from the site as a report.
2 votes -
IT Automation queue per automation profile
There is only a general IT autmation queue timeout "run on offline agetns" at the bottom of the IT Automation overview.
It would be great if every IT automation profile would have it's own queue timeout setting to overrule the general setting.
If not set the general setting can be honored.6 votes -
Service Dates for Invoices Exported to QuickBooks Online
When I generate an invoice in Atera and export it to QuickBooks Online, the Service Date column lists the date the invoice was generated and exported. This is a problem for me because I bill at the end of the month. For services rendered to a client in July, I'll generate and export that invoice in the first few days of August, and on the exported invoice all of the service dates are for August even though the invoice is for services rendered in July. This is unnecessarily confusing to my clients. Right now I have to manually change the…
5 votes -
meraki
Meraki Dashboard/Device-Stats integration would be great
11 votes -
5 votes
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Advanced Reports, Alerts Auto Resolve Time Field
Need to know what date/time an alert is created and when it resolves. Currently the easiest way to see this is with an email. I would like to have this date/time of the alert time and alert auto resolve time to be able to view from the advanced reports.
1 vote -
quick click to assign ticket to myself
If I need to assign the ticket to myself, I don't want to look in the drop down, I want to have a small icon next to the drop down assigning it to myself.
1 vote -
Release Ticket
An employee opens a ticket and a manager has to release the ticket, e.g. new customer,....
1 vote -
Generating Reports for Software that isn't installed on machines
At the moment, I cant see what devices are missing in terms of software without doing a manual lookup. I want a software report that would tell me if certain devices are not using certain software that is required, like a specific anti-virus software, or if office365 products are missing on the machine, etc.
3 votes -
Network Scanning based on private address
We have locations with an SDWAN setup where the public IP address of domain controllers change. Each time this happens network scanning stops because the scanning is based off of the public IP address of the server. We would like to be able to set up scanning simply based on the Private addresses.
11 votes -
chocolatey rate limiting
It's good if Atera has it's own caching server for avoiding Chocolatey public repo limitations and IP ban, or even better if we can also set ours manually.
Accessing the choco logs from the web interface might also come into great help.
I run software updates for 100+ machines on premises and the option of Atera patch management is not usable as is.9 votes -
Model in hardware inventory report
It's important to all the CPU model in the hardware inventory report template you created in the advanced reports. Like the one you see in the Auditor report.
1 vote -
Automatically close tickets upon resolved alerts
Add automation rule to close a ticket. If you configure automation rules to open a ticket you should also be able to automate closing a ticket. An example being, if you have an availability monitor set up and the alert opens a new ticket but that alert gets resolved a few minutes later you should be able to automate closing the ticket as well.
68 votesHey,
We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.
If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/
Thank you,
Yakov
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