It would be nice to have several time frames as predefined buttons, e.g. 15 min, 30 min, 1h, 2h.
That would speed up adding time entries

Hi Team,

It would be helpful if the Default Time Entry Length was moved from the Settings menu and placed in the Contract.

The reason for this is different contracts have different minimum time billed.
A T&M customer may have a minimum of 1hr when a full service client may be recorded in 15 minute increments.

The ability to set this against the contract would allow more accuracy in time recording and client billing across the board.

We should be able to post multimedia in the ticket timers, or be able to add time via a discussion.

It is very handy to be able to post pictures in the time entries, and to be able to add time to a note.

Please add either or both.

Ticket timers. I have noticed that when a ticket has been worked on you can start the timer and it works for the first time from 0 to accurately track time. How ever if you do more work on that ticket for a different day or a different item under the same ticket for tracking purposes, it retains the time that was already there. So, Rather then having an accurate time for both sub projects you have to memorize the time previously taken and then subtract the time already done from the total to get an accurate time frame. This becomes more and more difficult the more separate times there are. I would like a way to reset the timer after putting in the previous time. Also, when you submit time you have to manually put in the time from the timer. If there is a way to have it automatically add the time from the timer to the submitted time portion, I do not know of it. However, if this is something that needs to be added, I would like to have that feature added as well.

The option to have a checkbox in the time entry window to check if a time entry is done on the customersite.

Right now, the only way to have a time entry be checked as on customersite is by creating a time entry with the mobile app.

But as soon as it is edited with my workstation trough the webapp it will be unchecked from on customer site.

Best way is to just be able no matter the app or platform to check a box to mark the time entry as being done on the customer site or not.

Tech without full admin to be able to delete time entries

It would be awesome if we could have time entry templates so technicians could do things in a uniform manner. eg. client offboarding, onboarding, security threat.

Currently the confirmation popup to delete a ticket is the same whether there are time entries inside the ticket or not. Since it is so cumbersome and time consuming to check whether time entries are attached in a ticket, can you please add another warning when deleting a ticket that would say "WARNING: There are time entries in this ticket, are you sure you want to delete it? [Yes/no]".

Thanks!

The current process for adding time to tickets is not very efficient.

1. The automatic timer model doesn’t work very well for in-house IT Departments as we often have people coming into our office asking for help or stopping us in the hallways asking for help so the automatic timer setting doesn’t work as time gets skewed.
2. The process for adding manual time is slow as we have to click on the Add time button, wait for the page to load and then add time in an annoying format of HH:MM:SS.
3. A faster solution would be to have a drop down time menu on the Ticket Properties section. It would say “Time Spent” with a drop down menu with options of 5 min, 10 min, 15 min, 30 min, 1 hour, 2 hour. As you select a time it adds the time to the total time on the ticket. So in theory someone could come into the ticket make some updates and quickly add 15 mins, switch to another ticket while waiting for the customer to respond, come back to the original ticket and finish things up and then quickly add another 5 mins to the ticket. The ticket would then have a total time of 20 minutes on it.

Some technicians have very repetitive entries for routine tasks. It would be nice if they could create a labor entry template for one of those tasks and when adding time can select it from a drop down, edit if needed, and submit. It would save time and allowed for something that is routine to them but not to others be documented thoroughly the first time, and not have them have to type everything out the next time. (Or simply write 'followed process' so another tech doesn't know what exactly was done.) These templates would have default times associated with them as well, so a tech could open a new entry, click the drop down, select the template, and then submit.

According to the time of day the ticket is opened, could that automatically choose a billing date from the contract? If job is done after 5 PM, will it be possible to have a specific rate. I know I can manually change it but it would be nice to have it automatically

Ideally in a time entry you describe what you did and how long it took.
So it is very, very important part of a ticket.

In Datto for instance every ticket entry is also a timesheet entry.
And thats completely logical.

Time entries are essential part of a ticket and clients should be able to view them in the customer portal

should this be split between onsite and remote work i.e 15 mins minimum for remote work and 1hr minimum for onsite it would be ideal

What I want is that there is a minimum time of 30mins per ticket. Anything above that does not need to be rounded.

I'd like for a way to have ticket response times and ticket completion times only count against business hours. For example if a ticket is open on Friday evening but responded to within an hour of opening the following Monday, the ticket should reflect the time it took to respond during the business hours and not the whole weekend.

Ability to assign custom fields to Time Entries

When hovering over a ticket, it would be helpful to see number of hours applied to the ticket without having to click into it.

Yes, I would like to see if there is time on a ticket without clicking time entries. Why not show time as a column on the default ticket view?

Yes, I would like to see if there is time on a ticket without clicking time entries. Why not show time as a column on the default ticket view?

I remember when I used Tempo, it was nice to have 'his week' with the tickets, the customers, the time entries and the possibility to add or modify an entry directly.
Please, please, please !