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8 results found

  1. Improve adding Manual Time Entries

    227 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jordan Brewer commented  · 

    I'd like for a way to have ticket response times and ticket completion times only count against business hours. For example if a ticket is open on Friday evening but responded to within an hour of opening the following Monday, the ticket should reflect the time it took to respond during the business hours and not the whole weekend.

    Jordan Brewer supported this idea  · 

  2. Ticket SLA warning

    17 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jordan Brewer supported this idea  · 

  3. Network Discovery should show progress

    36 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Jordan Brewer supported this idea  · 

  4. Wake on Lan automation

    127 votes

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    10 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Jordan Brewer supported this idea  · 

  5. Attendance System for remote workers

    80 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Jordan Brewer supported this idea  · 

  6. Forced log out

    27 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Jordan Brewer supported this idea  · 

  7. Network Discovery should how progress to know that it is working instead of finding out it failed after 3 hours

    3 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Jordan Brewer supported this idea  · 

  8. Chat availability hours

    79 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Jordan Brewer supported this idea  ·