Settings and activity

10 results found

1. Improve adding Manual Time Entries

   217 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jordan Brewer commented  ·  Sep 23, 2022  ·  Edit…  ·  Delete…

   I'd like for a way to have ticket response times and ticket completion times only count against business hours. For example if a ticket is open on Friday evening but responded to within an hour of opening the following Monday, the ticket should reflect the time it took to respond during the business hours and not the whole weekend.

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   Jordan Brewer supported this idea  ·  Sep 23, 2022

2. Ticket SLA warning

   15 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jordan Brewer supported this idea  ·  Sep 23, 2022

3. Print a Ticket

   128 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jordan Brewer supported this idea  ·  Sep 23, 2022

4. Network Discovery should show progress

   34 votes

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   0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Jordan Brewer supported this idea  ·  Sep 23, 2022

5. Wake on Lan automation

   124 votes

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   10 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Jordan Brewer supported this idea  ·  Sep 23, 2022

6. Attendance System for remote workers

   80 votes

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   2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Jordan Brewer supported this idea  ·  Sep 23, 2022

7. Forced log out

   26 votes

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   6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Jordan Brewer supported this idea  ·  Sep 23, 2022

8. Network Discovery should how progress to know that it is working instead of finding out it failed after 3 hours

   3 votes

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   0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Jordan Brewer supported this idea  ·  Sep 23, 2022

9. Chat availability hours

   79 votes

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   1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Jordan Brewer supported this idea  ·  Sep 23, 2022

10. Search bar enhancements

    297 votes

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    17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    
    

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal. We're honing the search engine (backend).

    You can also follow this in our Pubic Roadmap.

    
    

    Best regards,

    The Atera Team