Settings and activity
17 results found
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802 votes
John Sly
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997 votesJohn Sly
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871 votesJohn Sly
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1,256 votesJohn Sly
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1,618 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
John Sly
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1,587 votesJohn Sly
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1,565 votesJohn Sly
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217 votes
An error occurred while saving the comment John Sly
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99 votesJohn Sly
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21 votesJohn Sly
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29 votesJohn Sly
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38 votesJohn Sly
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99 votesJohn Sly
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1,904 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
John Sly
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130 votesJohn Sly
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151 votesJohn Sly
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1,489 votesJohn Sly
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The current process for adding time to tickets is not very efficient.
1. The automatic timer model doesn’t work very well for in-house IT Departments as we often have people coming into our office asking for help or stopping us in the hallways asking for help so the automatic timer setting doesn’t work as time gets skewed.
2. The process for adding manual time is slow as we have to click on the Add time button, wait for the page to load and then add time in an annoying format of HH:MM:SS.
3. A faster solution would be to have a drop down time menu on the Ticket Properties section. It would say “Time Spent” with a drop down menu with options of 5 min, 10 min, 15 min, 30 min, 1 hour, 2 hour. As you select a time it adds the time to the total time on the ticket. So in theory someone could come into the ticket make some updates and quickly add 15 mins, switch to another ticket while waiting for the customer to respond, come back to the original ticket and finish things up and then quickly add another 5 mins to the ticket. The ticket would then have a total time of 20 minutes on it.