This user said it back in 2024
Justin Gibson commented · August 5, 2024 11:46 AM ---

Schools & Districts have nurses and other vendors (outside email addresses) that involve that regularly visit to schools sites. We work with charter schools and they have their own domains but the district has one domain. Those user should be tag with multiple sites. It would be great to have them come in and allow us to tag the user the site the user is having issues.

We have multiple sites and users that go from site to site. Please allow us to add users to more than one site so we can have accurate users assigned to those tickets.

Oldest idea on this topic, please merge everything: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/45629074-how-to-setup-customer-with-multiple-locations-c

We have several clients with multiple locations, and furthermore we have some clients with multiple buildings/suites on a single address.

This isn't a "wish" or an "idea" - this is actually a bug in your software. The RMM needs to have the ability to EMULATE reality, you do not get to dictate how we - the paying customer - operate our systems/companies.

Related topic: SUBFOLDERS!

So many feature ideas in this system, and many would likely share the same code or are simply just as obvious as 'breath-in to stay alive'.

This was the first idea I could find on this topic, but here are two others that have gotten attention as well. We need a mod to merge these together please implement ASAP.

https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47348174-customers-with-multiple-office-locations
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/46324183-option-for-multiple-sites-for-customers

Another related idea, please merge these and give this some attenton.

https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/45629074-how-to-setup-customer-with-multiple-locations-c

Similar issue, except that I am not an MSP, but an internal IT department.
We have users who oversee multiple sites and need to create and view tickets across these locations. Currently, Atera restricts users to a single site, which complicates workflows—especially with SSO enabled. Please consider adding support for multi-site user access, or group-based permissions, so users can manage tickets across all their assigned sites without needing multiple accounts or elevated technician roles. This would greatly improve efficiency and align with modern SSO practices. Solutions that were floated include creating new user accounts for each of the sites the users need to access. I mean, come on, especially since we are using SSO. The other solution was to make these users technicians. Seriously!?!? That would amount to another $3k per year per user.

Related idea, merge and add to vote count please?
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/46324183-option-for-multiple-sites-for-customers

Related idea, merge and add to vote count please?
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47348174-customers-with-multiple-office-locations

any update for that?

I need this to, especially for school systems!!!

This is particularly true for franchises that have multiple locations but a single owner/point of contact. Rather than treat them as separate customers--which prohibits the use of the same email address--treat them as one customer and a common email address.

Note that it's possible that an owner might have more than one franchise...

I would love to see movement on this. We have multiple clients with multiple sites and it is messy to even find out where a user is located when a client has over 20 locations. Users should be able to be assigned to a site and have the contact information for the site show up under their contact in tickets so the user's primary phone number doesn't have to be the phone number of the site they work at in case they have a DID.

We need this desperately. Gets very confusing.
Would love to be able to:

- Assign tickets to sites.

- Assign agents to sites (kind of doing this with folders, but would work better with sites, and then folders underneath each site).

- Assign certain contacts to be contacts for parent company as well as specific sites underneath that company.

- Ability to assign certain contacts only to a 'site' and not the parent company.

- Ability to add the physical addresses and phone numbers in for each site rather than just the company alone.

We're in need of this feature!!! Would be super helpful.

Should be able to add additional locations/addresses for customers with more than one office.

Adding to this list, We have a similar organizational structure that would benefit from the ability to manage sites with multiple locations.

The ability to have a site/client and then create multiple locations within that site/client so that it is less crowded in the main sites tab. For instance we have 8 companies that each have 12 locations or more. So it would be nice to create a company in the sites tab and then within that create the various locations.

It would be helpful if we could create sites under customers for those that have multiple locations, and then assign agents and contacts to those sites.

I have the same issue. we serve a multi-national franchise business and several of the franchisees own multiple locations, however, i am only able to add them to one.
It would be really helpful if we could associate a contact with multiple sites/customers

This is essential! Any update Atera?