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10 results found

  1. create ticket with remote connect to customer computer

    8 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    John Caddis commented  · 

    When you disconnect with AnyDesk there is a notes entry point where you can add what was completed during the connection this surely can be imported or saved to the ticket.

    John Caddis supported this idea  · 

  2. Better API Lookups

    16 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    John Caddis supported this idea  · 

  3. Ticket creation from customer call

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    John Caddis supported this idea  · 

  4. Remote Connection Report

    157 votes

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    12 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    John Caddis supported this idea  · 

  5. The ability to have several sites for one customer

    106 votes

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    8 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    John Caddis commented  · 

    I have the same issue. we serve a multi-national franchise business and several of the franchisees own multiple locations, however, i am only able to add them to one.
    It would be really helpful if we could associate a contact with multiple sites/customers

    John Caddis supported this idea  · 

  6. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    184 votes

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    29 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    John Caddis supported this idea  · 

  7. Add sign customer box to ticket Email

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    John Caddis shared this idea  · 

  8. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    John Caddis supported this idea  · 

  9. Addition of Click to Call buttons

    9 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    John Caddis shared this idea  · 

  10. Customize Satisfaction survey

    64 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    John Caddis supported this idea  ·