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931 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Ward Barker
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20 votesWard Barker
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5 votesWard Barker
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15 votesWard Barker
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46 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Ward Barker
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13 votesWard Barker
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9 votes
An error occurred while saving the comment Ward Barker
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29 votesWard Barker
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12 votesWard Barker
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3 votesWard Barker
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11 votesWard Barker
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6 votes
An error occurred while saving the comment Ward Barker
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In addition to devices that the Mr. Couch listed, I'd like to see NAS devices, VOIP phones, Printers/Copiers, etc. There should be user-configurable flag to accommodate for leased or owned devices (re: common with Printers/Copiers) but allows those devices to be monitored while not being outright controlled.
Some of those devices may NOT support direct installation of an agent, but being able to configure by MAC or some other means would mean that they could be remotely accessed (like Synology NAS devices).
Ward Barker
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21 votes
An error occurred while saving the comment Ward Barker
commented
Wir haben vielen Synology-Geräten wofür wir zuständig sind und die wir überwachen. Die Fähigkeit, diese Geräten an den verschiedenen Netzwerken zu sehen, ist wichtig. Aber auch wichtig ist alle solche Geräte, obgleich sie als Datenserver oder NVR eingesetzt worden sind, ist sie unter Geräten bzw. Devices zu sammeln oder finden UND direkt aufrufen zu können zwecks einloggen durch QuickConnect oder durch PC.
Ward Barker
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219 votes
An error occurred while saving the comment Ward Barker
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I'd like more than just being able to "monitor" a device; I'd like to be able to see its status and, although remote connection wouldn't be possible (re: Splashtop), being able to open a QuickConnect tab should be possible.
With that, I could create a device list of all Synology devices or NVRs, and see them under Devices across all customers. THAT would be great!
Ward Barker
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1 voteWard Barker
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1,610 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Ward Barker
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1 voteWard Barker
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242 votesWard Barker
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301 votesWard Barker
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326 votesWard Barker
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This is particularly true for franchises that have multiple locations but a single owner/point of contact. Rather than treat them as separate customers--which prohibits the use of the same email address--treat them as one customer and a common email address.
Note that it's possible that an owner might have more than one franchise...