408 results found
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Mobile Device Management
The ability to monitor mobile devices and tablets.
Please let us know what features you would like to see!2,289 votes -
SNMP: MIB import instead of manual OID typing
OID's are generally provided by the hardware manufacturers, or can be found in so-called OID repositories, where collections of MIB trees and the corresponding OIDs can be accessed.
Scenario: Add the IP of an HP switch and then choose the correct template.
1,026 votes -
Remote Support from Linux
Perform remote desktop support if the Technician's operating system is Linux
148 votes -
Printer management
Add, set and edit Printers on Clients...
146 votes -
Asset labels & QR codes
It would significantly help customers if the system was able to print Asset Tag Labels, including a QR code that if scanned it opens a new ticket for that asset, under the associated user.
142 votes -
Multiple devices per contact
Create contact and assign multiple devices to that contact
89 votes -
Device columns
The ability to view extra columns of useful data per device without having to click on a device, ie: device uptime, Availability Monitoring status, OS version.
82 votes -
Separate Software & Hardware updates - Add column to show only Driver Updates
It would be very helpful to either be able to hide Hardware Driver Updates from showing in the available updates count OR create a separate column only listing Hardware Driver Updates. The two are completely separate and each have their own importance. It's confusing after a patch automation run to see a number showing as if you still have missing patches on a device. Then you click in to the device to see it's all hardware driver stuff. I would like to see software and hardware separated into different columns / categories as it relates to patching. Thank you for…
65 votes -
snmp
SNMP monitoring,
We monitor all DiskUsage / Memory, CPU, Network bandwidth Usage type OIDs on servers / switches / routor or any other SNMP device.
It would be very relevant to allow the activation or not of a historical graph of each supervised OID in order to be able to do troubleshooting or proactive supervision
Current SNMP monitoring is so incomplete without this essential functionality !!! We would like have some graph same as prtg/nagios/NMP/graphana/ or other
64 votes -
Screenshots
When clicking on a device and viewing the device info it would be nice to see a screenshot of the end users active desktop.
57 votes -
Please add a search to the event viewer screen
The UI for the event viewer screen is not very useful at the moment unless the issue occurred in recent history, you have to scroll through page by page.
56 votes -
Out of Warranty Date on Devices
There needs to be a date field for all devices that can record the end of warranty on a machine. In our department, we use that functionality to determine when a PC needs to be replaced.
55 votes -
Show Idle Devices
To be able to see under Customer > Devices, if there are any devices that idle (have not been used for X amount of minutes for example).
53 votes -
Atera to update a device name automatically after the device name has been changed.
In the case of re-purposing a device and changing the name of the device, it would be great if Atera could automatically update the device name in Atera instead of to manually have to update the name.
45 votes -
**Remotely Wipe Devices**
Using this application as MSP's, we should have the ability to remotely wipe a mobile device if we find that the device is lost or stolen, an employee is no longer employed and doesn't return the mobile device, but decides to commit corporate espionage or damage the data stored on the device. This would be a great addition to a product that is great and easy to use. Please add this to the next feature release. This would be great.
44 votes -
Network Utilization Monitoring
Have a way to monitor or see Network Utilization in a device metrics chart for the max, avg, upload, download for the network? For instance, if a site is claiming issues with their network, I would like to see if a device that is being monitored by our ATERA is using up the network bandwidth. Note: I am a small business MSP and most of my clients don't have the network hardware in place to monitor in detail this information.
43 votes -
Software Inventory needs to show accurate information
Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.
42 votes -
Warranty Report
The ability to query warranty expiration date, and give a report of machines approaching that warranty expiration date.
40 votes -
Availability monitoring Threshold
It would be fantastic to be able to change the sensitivity of the availability monitoring, we get alot of false alerts that servers have gone off-line. Having the option to generate an alert after 2 (or more) consecutive failures would be awesome.
39 votes -
iPadOS support
We absolutely need a Generic Asset Management feature that allows support for iOS devices (iPad/iPhone etc) since the Generic device feature is not suitable. Remote support would be great as well but not a necessity.
35 votes
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