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408 results found

  1. The ability to monitor mobile devices and tablets.
    Please let us know what features you would like to see!

    2,289 votes

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    87 comments  ·  Devices  ·  Admin →
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  2. OID's are generally provided by the hardware manufacturers, or can be found in so-called OID repositories, where collections of MIB trees and the corresponding OIDs can be accessed.

    Scenario: Add the IP of an HP switch and then choose the correct template.

    1,026 votes

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    22 comments  ·  Devices  ·  Admin →
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  3. Perform remote desktop support if the Technician's operating system is Linux

    148 votes

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    11 comments  ·  Devices  ·  Admin →
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  4. Add, set and edit Printers on Clients...

    146 votes

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    4 comments  ·  Devices  ·  Admin →
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  5. It would significantly help customers if the system was able to print Asset Tag Labels, including a QR code that if scanned it opens a new ticket for that asset, under the associated user.

    142 votes

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    6 comments  ·  Devices  ·  Admin →
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  6. Create contact and assign multiple devices to that contact

    89 votes

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    12 comments  ·  Devices  ·  Admin →
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  7. The ability to view extra columns of useful data per device without having to click on a device, ie: device uptime, Availability Monitoring status, OS version.

    82 votes

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    7 comments  ·  Devices  ·  Admin →
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  8. It would be very helpful to either be able to hide Hardware Driver Updates from showing in the available updates count OR create a separate column only listing Hardware Driver Updates. The two are completely separate and each have their own importance. It's confusing after a patch automation run to see a number showing as if you still have missing patches on a device. Then you click in to the device to see it's all hardware driver stuff. I would like to see software and hardware separated into different columns / categories as it relates to patching. Thank you for…

    65 votes

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    1 comment  ·  Devices  ·  Admin →
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  9. SNMP monitoring,

    We monitor all DiskUsage / Memory, CPU, Network bandwidth Usage type OIDs on servers / switches / routor or any other SNMP device.

    It would be very relevant to allow the activation or not of a historical graph of each supervised OID in order to be able to do troubleshooting or proactive supervision

    Current SNMP monitoring is so incomplete without this essential functionality !!! We would like have some graph same as prtg/nagios/NMP/graphana/ or other

    64 votes

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    7 comments  ·  Devices  ·  Admin →
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  10. When clicking on a device and viewing the device info it would be nice to see a screenshot of the end users active desktop.

    57 votes

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    5 comments  ·  Devices  ·  Admin →
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  11. The UI for the event viewer screen is not very useful at the moment unless the issue occurred in recent history, you have to scroll through page by page.

    56 votes

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    3 comments  ·  Devices  ·  Admin →
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  12. There needs to be a date field for all devices that can record the end of warranty on a machine. In our department, we use that functionality to determine when a PC needs to be replaced.

    55 votes

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    1 comment  ·  Devices  ·  Admin →
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  13. To be able to see under Customer > Devices, if there are any devices that idle (have not been used for X amount of minutes for example).

    53 votes

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    2 comments  ·  Devices  ·  Admin →
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  14. In the case of re-purposing a device and changing the name of the device, it would be great if Atera could automatically update the device name in Atera instead of to manually have to update the name.

    45 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. Using this application as MSP's, we should have the ability to remotely wipe a mobile device if we find that the device is lost or stolen, an employee is no longer employed and doesn't return the mobile device, but decides to commit corporate espionage or damage the data stored on the device. This would be a great addition to a product that is great and easy to use. Please add this to the next feature release. This would be great.

    44 votes

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    2 comments  ·  Devices  ·  Admin →
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  16. Have a way to monitor or see Network Utilization in a device metrics chart for the max, avg, upload, download for the network? For instance, if a site is claiming issues with their network, I would like to see if a device that is being monitored by our ATERA is using up the network bandwidth. Note: I am a small business MSP and most of my clients don't have the network hardware in place to monitor in detail this information.

    43 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.

    42 votes

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    2 comments  ·  Devices  ·  Admin →
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  18. The ability to query warranty expiration date, and give a report of machines approaching that warranty expiration date.

    40 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. It would be fantastic to be able to change the sensitivity of the availability monitoring, we get alot of false alerts that servers have gone off-line. Having the option to generate an alert after 2 (or more) consecutive failures would be awesome.

    39 votes

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    4 comments  ·  Devices  ·  Admin →
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  20. We absolutely need a Generic Asset Management feature that allows support for iOS devices (iPad/iPhone etc) since the Generic device feature is not suitable. Remote support would be great as well but not a necessity.

    35 votes

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    1 comment  ·  Devices  ·  Admin →
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