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331 results found

  1. Have all reports exported in PDF Format

    7 votes

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  2. Auditor report is not not entirely translated. All reports that are sent to our clients needs to be translated. For us, its okay but if we send it to customers it needs to be properly translated.

    2 votes

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  3. I would like to simply be able to see the total number of patches that were applied to a customer over a specified period of time. This number would be used for monthly reporting to customers to show value.

    1 vote

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  4. Possible to put an Export Button for Recent Process report?

    7 votes

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  5. Add on "date added" information on Auditor report

    3 votes

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  6. When managing multiple environments, it is vital to be able to keep track of devices that would warrant upgrades, or replacement. Reporting geared towards listing all assets/devices (subject to filtering) with all their key components (i.e. CPU model, # of cores, Memory size and type, Disk size and type, etc.) would be really helpful in determining what equipment needs attention.

    86 votes

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  7. Would like to have a report that tells me the OS version of each computer and then tells me where i should update

    2 votes

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  8. Recent process under Report tab is not generating report other than yesterday's date, this was working before the recent update.

    6 votes

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  9. Ticket reports where you could see the communication on the ticket

    3 votes

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  10. It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.

    5 votes

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  11. I want to be able to see who has used a particular machine and when, for at least the last 10 users or so.

    75 votes

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    3 comments  ·  Reports  ·  Admin →
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  12. I would like to be able export all users from the site as a report.

    2 votes

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    1 comment  ·  Reports  ·  Admin →
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  13. Advanced Reports allows you to configure almost anything within the "Agent" device details. The Classic Reports presents Software Inventory, Advanced Reports should have the ability to do the same thing. The software that is currently available in custom reports, is only specific to options when using the "Software Bundles" within Atera.

    2 votes

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  14. At the moment, I cant see what devices are missing in terms of software without doing a manual lookup. I want a software report that would tell me if certain devices are not using certain software that is required, like a specific anti-virus software, or if office365 products are missing on the machine, etc.

    3 votes

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  15. It's important to all the CPU model in the hardware inventory report template you created in the advanced reports. Like the one you see in the Auditor report.

    1 vote

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  16. Be able to create my own questions and answers for the satisfaction survey

    66 votes

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    7 comments  ·  Reports  ·  Admin →
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  17. Currently, we have scheduled all patch automation feedback to send them to our customers "once a month". This works quite well as long as the first week is also the first dates:
    Problem is, if e.g. 1st of June is on Wednesday and the report will be sent then, the feedback is empty because the day before nothing was patched (it will be patched on first Tuesday of month)

    This is miserable from Atera that it is that difficult to implement a feature that is working and makes sense.

    • Cool that Atera can schedule reports
    • Cannot schedule reports on right…
    7 votes

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    2 comments  ·  Reports  ·  Admin →
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  18. Under the "Tickets created by source report" Please change the submitted by "phone" field in reporting to "Submitted by agent".

    2 votes

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  19. In the Products and Expense Report there is currently no DATE column.
    It would be quite helpful to add that column. As it stands now, you must drill into each ticket and pull the information

    1 vote

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  20. List the current version and latest available version for installed 3rd party programs.

    1 vote

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