Settings and activity

69 results found

1. Improved Customized Dashboard

   1,562 votes

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   50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Cesar Gonzalez supported this idea  ·  Aug 19, 2022

2. Mobile Device Management

   2,297 votes

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   87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   
   

   Best regards,

   The Atera Team

   
   

   Cesar Gonzalez supported this idea  ·  Aug 19, 2022

3. Office 365 Integration

   1,579 votes

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   61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Cesar Gonzalez supported this idea  ·  Aug 19, 2022

4. SNMP: MIB import instead of manual OID typing

   1,030 votes

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   23 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Cesar Gonzalez supported this idea  ·  Aug 19, 2022

5. Password protect the Atera agent from end-user uninstalls

   1,611 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Cesar Gonzalez supported this idea  ·  Aug 19, 2022

6. Integration with Direct messages systems

   843 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Cesar Gonzalez supported this idea  ·  Aug 19, 2022

7. Add 'last technician note' as a snippet for email templates

   26 votes

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   10 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Cesar Gonzalez commented  ·  Jul 1, 2022  ·  Edit…  ·  Delete…

   Please add this option to send a notificacion to customer with the resolution of the ticket.

   or something like Resolution Field.

   Save Submitting...
   An error occurred while saving the comment
   Cesar Gonzalez commented  ·  Feb 23, 2022  ·  Edit…  ·  Delete…

   very very necesary this option!!!!

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   Cesar Gonzalez supported this idea  ·  Feb 23, 2022

8. Solution/Solved Tag in tickets + Solution Search

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cesar Gonzalez supported this idea  ·  Jul 1, 2022

9. Admin account without licence, licensing only for management.....

   137 votes

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   9 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Cesar Gonzalez supported this idea  ·  Jul 1, 2022

10. "Warning" when resolving a ticket without adding time entry

    137 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cesar Gonzalez supported this idea  ·  Jul 1, 2022

11. Ticket Checklist

    301 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Cesar Gonzalez supported this idea  ·  Jul 1, 2022

12. Ability to purchase just 1 license for Network Discovery

    167 votes

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    8 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Cesar Gonzalez supported this idea  ·  Jul 1, 2022

13. Enable HTML Editor In the Quick Reply Templates

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cesar Gonzalez shared this idea  ·  Jul 1, 2022

14. Remote Connection Report

    160 votes

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    14 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Cesar Gonzalez supported this idea  ·  Apr 13, 2022

15. More Snippet Options

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Cesar Gonzalez supported this idea  ·  Feb 23, 2022

16. Allow Snippets in Emails for Custom Ticket Fields

    14 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cesar Gonzalez supported this idea  ·  Feb 23, 2022

17. More Snippets

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cesar Gonzalez commented  ·  Feb 23, 2022  ·  Edit…  ·  Delete…

    Please the snipets are very very limited at this moment...

    please add the option to make possible in the email templates send a last technician note as snippet marked as "Resolution" or something like that

    Save Submitting...
    Cesar Gonzalez supported this idea  ·  Feb 23, 2022

18. Custom Fields in Email Templates

    5 votes

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    2 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Cesar Gonzalez commented  ·  Feb 23, 2022  ·  Edit…  ·  Delete…

    please add the option to make possible in the email templates send a last technician note as snippet marked as "Resolution" or something like that

    Save Submitting...
    Cesar Gonzalez supported this idea  ·  Feb 23, 2022

19. API Report Custom Fields

    43 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Cesar Gonzalez commented  ·  Feb 1, 2022  ·  Edit…  ·  Delete…

    Please add this feature

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    Cesar Gonzalez supported this idea  ·  Feb 1, 2022

20. Device slow to come back online after a reboot

    11 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Cesar Gonzalez supported this idea  ·  Jan 4, 2022