5016 results found
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Activate the chat function for all devices at once.
Activate the chat function for all devices is not possible at the moment. Please change that.
12 votes -
Network discovery: to permanently be able to remove devices when the scan
Network discovery: to permanently be able to remove devices when the scan
5 votes -
ISO 27001 and 27002
ISO 27001 and 27002
5 votes -
Change System & Tickets Date Format
Please add on the new feature update a possibility to change the system date format to have other format as default. We are exporting timesheet and the date format are set to US which does not work for us as we are in Australia. This is a must setting that you should be looking to implement.
47 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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bi weekly scheduled tickets
Ability to create a scheduled ticket for every 2 weeks (bi-weekly). i.e. every two weeks starting monday, July 17th.
1 vote -
Notes in devices overview
We have some customers whose servers have names like S01, S02, S03 etc. We would like a note field in the device overview that describes the function of the server at first glance.
1 vote -
Use feedback from scripts in threshold
I would like to build new thresholds, based on the feedback from scripts. This would require parsing the results from the scripts, comparing with standard texts, and picking out numbers that thresholds can be set for.
I think this would allow much more customization, especially for Macs and Linux devices that don't have as much standard functionality.
My current use case is this:
We have mostly Macs, and we require everybody to encrypt their disks. We can check each device by running a script (The "FileVault active check" from your standard library). If the disk is encrypted, it always returns…7 votes -
Shared Knowledge Library
Shared Knowledge Base. Ability to export knowledge base articles and store them in a group library. Other users can search through the exported templates. Download and customize the template to meet their needs. Community can work together for a more complete library.
12 votes -
Ability to purchase just 1 license for Network Discovery
Should be able to purchase Network Discovery for once license - don't need for every tech
166 votes -
Automatically Create a Package for a new company in Bitdefender
Whenever a new company is created, create a new company to match in bitdefender.
17 votes -
AI Automated Ticket Replies
AI Automated Ticket Replies: to create an automated reply to a customer based on their request. To ask basic questions. Email template in the ticket automation rules is good but it would be nice that AI would create a response and send it to the customer
3 votes -
SNMP Live Monitoring
My team needs to monitor all devices on one computer monitor to see the status of each device with one glance. This is a critical feature of what we do. It is critical for us be able to walk in and look at a monitor and see a RED light telling us something is down so we can be proactive BEFORE the phones start ringing.
6 votes -
Differentiation between different NIC speed classes for Alerting
Alerts - Differentiation between different NIC types
It makes no sense to configure a network bandwith alert for e.g. 90Mb/s if there are also 10Gb-NICs on the same server.
We have lots of Hyper-V hosts, which typically use 1Gb-NICs for client communication and 10Gb-NICs for storage communication. With the above threshold setting we have lots of false poisitives troughout the day. Therefore it would be rather important to differentiate between different NIC speed classes2 votes -
Sort network discovery
Be able to sort / filter by OS type in Network Discovery.
14 votes -
snmp trap
Most SNMP devices I deal with have the ability to send SNMP traps to a receiver, it would be nice to have the agent receive traps so issues can be discovered quickly (and this allows increasing the cycle of polling SNMP as issues from the device would be pushed immediately when detected)
17 votes -
runzero
Are there any plans to integrate with Runzero
1 vote -
Ticket automation process with self healing
Have the ability to create rules based on different device profiles and their status or alerts. Example: If a server goes down for more than X minutes automatically create a ticket, if the server goes up after such ticket has been created and no one has opened it automatically close the ticket. If a SNMP device has a warning or alert notification for more than X minutes automatically create a ticket so the technician can be aware of the problem. Sometimes we get so many alerts that real issues fall into the cracks.
1 vote -
Hi Team, Its just to add a basic option when we add contracts, we have no option to add our contract type ( New Contract > On option "Contr
Hi Team,
Its just to add a basic option when we add contracts, we have no option to add our contract type (New Contract > On option "Contract Type"). Here we need to have our vendors option Like Microsoft , Zoho , Symantec etc for better filtering.
Now we can see its predefined by yourself and cannot be added our own.
1 vote -
prevent (or warn) merging tickets at different customers
When merging tickets, it should not allow you (or at least should warn you, requiring an extra click) if you're attempting to merge tickets from different customers.
I've had situations where I've had multiple Open tickets with the same subject from different customers who coincidentally had the same issue at the same time (or were just really bad at writing useful subject lines and I hadn't got round to changing them to better ones yet) which looked at a glance like the all-too-common "reply creates new ticket". I've only merged tickets wrongly once that I know of but it's very…1 vote -
Customize the response for when the chat is unavailable
Customize the response for when the chat is unavailable
1 vote
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