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4755 results found
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API Create Ticket
Create Ticket on the API can only do Single Line, it would be good to add the ability to put switches in to add new lines or even html tickets.
3 votes -
4 votes
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crowd Strike
Integration/sub sale of Crowd strike for endpoint deployment.
9 votes -
Deploy agent from network discovery
Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once ( windows PC and Servers discovered)
116 votesCongratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We
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ll update you
once it
’
s been implemented and released!
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Server Optimized Restart
I would like to propose a new feature that allows users to define the sequence of server restarts within a policy. Specifically, I would like to specify the order in which servers reboot, ensuring that the domain controller is brought online before other servers in the network. This feature would provide several advantages in terms of efficiency and system stability.
-Seamless domain controller availability
-Effective dependency management
-Simplified management1 vote -
Ticket impact/type: ability to just hide it completely
Ticket impact/type: ability to just hide it completely
1 vote -
Remove SLA from the ticketing view page
Remove SLA from the ticketing view page
1 vote -
Splashtop session recording
Enable the ability to record Splashtop session. Splashtop already has it but Atera version that employees use, doesn't show the ability to record.
19 votes -
Speedtest on Device Info
Under the device information on an endpoint. It would be good to have an option to run a speed test of that device on the local lan.
4 votes -
List all customers and their total devices on one report
Currently we can go to REPORTS, AUDITOR and use the drop down list for each customer to see their total devices. A report that displays all the customers and their corresponding device totals is needed to provide to accounting to verify we are billing them properly. Thank you!
15 votes -
Office 365 Email Integration for Ticketing
Email configuration for the helpdesk should allow for Office 365 integration. That way the ticketing system is reading the mailbox directly AND does not need to using name spoofing which can cause issues with mail filters like VIP Impersonation. It would be great to see Atera utilize this feature that has been readily available in other help desk platforms.
1 vote -
Creating an SOP to teach users about Ticketing Basics
Creating an SOP to teach users about Ticketing Basics
1 vote -
Contact Email not editable via API
When using the API to modify contacts, the email field is not editable. However, in the web interface, you can edit the field. This implies that it's not a data model restraint, but a restraint in the API.
We currently have customers who move between domains periodically and we have to update their email addresses. We'd like to manage that through an API automation from an external operations system.
1 vote -
Ping Probe: Detecting Network / Internet Stability
In today's interconnected world, a stable and reliable internet connection is crucial for both personal and professional activities. However, there are times when our internet connection experiences issues, causing frustration and hindering our productivity. In such situations, one effective method to identify and troubleshoot problems is by initiating a continuous ping test. This text will outline the advantages of performing a continuous ping to investigate internet connection issues.
1 vote -
All the replies in the same loop
In a corporate environment, we have multiple groups with distributed lists that consist of numerous members. Whenever a member of these groups responds to an email that already has a ticket in Atera, a new ticket is created, with the same subject as the previous replies and this sender is added as a requester. As a result, we end up with many tickets for the same issue.
To avoid this problem, we would like all replies to be added to the same ticket, even if a member of the distributed list is included as CC. We want the replies to be displayed in the same thread as they appear in our inbox when we have it configured in the conversation layout. This way, we can keep track of all responses in a single loop instead of having multiple tickets for the same issue.
In a corporate environment, we have multiple groups with distributed lists that consist of numerous members. Whenever a member of these groups responds to an email that already has a ticket in Atera, a new ticket is created, with the same subject as the previous replies and this sender is added as a requester. As a result, we end up with many tickets for the same issue.
To avoid this problem, we would like all replies to be added to the same ticket, even if a member of the distributed list is included as CC. We want the replies to…
2 votes -
Detailed reporting of work from home users
We need a report that shows us what cusomters and users are licensed for work from home. This seems trivial to implement.
20 votes -
Hubspot Integration
Need to be able to integrate with Hubspot to bring over customer data,
4 votes -
Barraccuda Integration
Barraccuda Integration
5 votes -
Multiple Ticket Boards
The ability to create multiple or custom ticket boards. Examples like Alerts, Admin Work, Projects, Escalated.
With appropriate work flow rules as well
19 votes -
Stop sending the same alert for the same device multiple times
Stop sending the same alert for the same device multiple times.
When receiving Disk Usage/CPU/Memory/Temperature alerts, these are creating new tickets going to different techs and sending multiple emails to customers about the same thing which is spammy. Would be good to stop receiving the same alert multiple times until it is fixed.11 votes
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