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5062 results found
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SNMP Description on Alert Email
When we set up a monitored OID and expect to receive an alert when the alert is triggered, it is crucial that description of that alert we set up is included somewhere in that email.
Without it, when we receive the alert email, we have to then go back into Atera and into the device to figure out which alert was actually triggered. Small change I feel but would have a huge impact.
3 votes -
Notifications via pushover
Notifications via pushover NEEDS to be an option. The Atera phone app is not reliable and doesn;t keep going off when there is a notification. Plus it keeps needing to be logged into for the ability to see the alerts but most of the time they still don't show up after logging back into the app.
Give the ability to send notifications to Pushover so Atera RMM would detect that a node is offline that we want monitored and push the notification as a urgent notification to Pushover. The Pushover app then will keep alerting on your device until you acknowledge it. This is great for if you have DND turned on and you want it to go off once DND turns off. And you can of course configure your phone to let it through DND if you desire it to do so.
Notifications via pushover NEEDS to be an option. The Atera phone app is not reliable and doesn;t keep going off when there is a notification. Plus it keeps needing to be logged into for the ability to see the alerts but most of the time they still don't show up after logging back into the app.
Give the ability to send notifications to Pushover so Atera RMM would detect that a node is offline that we want monitored and push the notification as a urgent notification to Pushover. The Pushover app then will keep alerting on your device until you…
1 vote -
Helpdesk gamification
Gamify the IT Helpdesk (tickets) to make it more fun for technicians. Earn badges, compete against fellow techs or support teams for the glory!
2 votes -
Tabs to be opened for when you click on a ticket, device, alert or customer
Tabs for devices, tickets, alerts, customer. When we have multiple browser tabs opened, it really slows down the platform
2 votes -
External Monitoring
Have the ability to monitor firewalls externally via a cloud poller rather than a device inside the network - e.g. check a firewall over the internet for http / ping rather than relying on the host inside the network being on.
1 vote -
Ability to select the URL to the device from the password tab using the APP
Ability to select the URL to the device from the password tab using the APP would be useful. It would save having to get the laptop out, especially if you are on the road alot and not near a laptop. Possibly an auto login once the url is selected.
1 vote -
Filesystem Microsoft ReFS Monitoring
Microsoft ReFS Monitoring would be helpfull
3 votes -
1 vote
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Software doesn't exist
In Ninja, we could install software based on whether it existed or not. This allowed me to automatically install the software if it was uninstalled for any reason or was missing from deployment. Even was able to generate an alert to the techs
1 vote -
Integration with Direct messages systems
How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?
838 votesHey all,
We're currently designing an integration of Microsoft Teams with Atera.
We'd love to hear what are your expectations from such an integration.
Please answer this 1-minute survey if you'd like to provide your feedback.
Looking forward to hearing your thoughts.
Thank you,
Yakov Gorbulsky | Product Manager
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bitdefender
Would like to send Bitdefender actions (Scan, Timeout) in Atera to Endpoints.
Just like how Webroot can send these actions.
Now at the shield icon of a Endpoint in Atera we only see Webroot actions while we are using Bitdefender.20 votes -
Contact Documentation in Ticket
Within a ticket we need a place to document contact on that ticket
IE:
1/1/24 left voicemail to schedule meeting time
1/2/24 Restarted X and reset connection and client is still having an issue.
1/2/24 Transferred ticket to x for further support.An internal notes section that doesn't blend with the client communication on the right hand side so that a tech can document the troubleshooting done, and escalate it up and the person taking over the ticket can easily find the summary of what was done initially could be an easier fix. Or just adding a "notes" section on the ticket that only has internal notes that is right up at the top of the ticket would work well.
Within a ticket we need a place to document contact on that ticket
IE:
1/1/24 left voicemail to schedule meeting time
1/2/24 Restarted X and reset connection and client is still having an issue.
1/2/24 Transferred ticket to x for further support.An internal notes section that doesn't blend with the client communication on the right hand side so that a tech can document the troubleshooting done, and escalate it up and the person taking over the ticket can easily find the summary of what was done initially could be an easier fix. Or just adding a "notes" section on…
1 vote -
intel amt
Allow for device management via Intel AMT to allow remote control of device pre-boot.
9 votes -
Ability to customize the Service Portal such that it defaults to "Login Using Activation Link" instead of "Login Using Password"
It would be helpful to be able to customize the service portal to default to "Login Using Activation Code" rather than "Login Using Password" We are using the login using activation code feature. However the service portal defaults to login using password and the users must click the button at the bottom of the page to toggle to the activation code feature. Communicating this to users is difficult. It would be much easier to have the ability to default to the page that they need and not have to click an extra button to get there.
2 votes -
Modification for invoice template
Modification for the invoice:
Increase font size on our address and invoice #
Space to include our HST #
Remove date at the bottom of the invoice.
Columns; be able to add/ remove, create different sections where the QTY column can be different units (hours/ each/ etc)11 votes -
Take and record Screen shots remotely and silently
Ability to take a screen shot of the current session, preferably silently. Workstation or Server
20 votes -
Additional Ticket Status Behavior Options
Being able to add your own ticket status behavior options or the ability to change the color of the statuses that are created. Color coding makes it easier to determine what is a priority or needs to be checked on.
2 votes -
Filters for alert categories in mobile app
Ability to filter (hide) individual categories of alerts on the mobile app, like informational, and only see warning and critical.
2 votes -
Cancel in progress scripts
Add an option to cancel scheduled or in process scripts which have yet to run due to offline devices or timing. Not sure where this would be added but the "Recent Processes" page seems like a good location. However, this may not be possible since it is technically a report page.
3 votes -
Dell OpenManage Alert
Can we get alerts from Dell OpenManage regarding disk failure in RAID, memory failure and others?
4 votes
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