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4771 results found
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Knowledgebase security
Should have custom read/contribute/modify/delete access for Knowledgebase.
2 votes -
Automation Reporting Detail
Differentiate between Agent that are offline during an update and ones with issues performing the actual update.
When I go to the report for automation / windows patching I can't tell whether an agent was offline or there was an error with the update process. Please provide more detail in the the automation report so I know what I should be troubleshooting.
2 votes -
Install agent activity on activity log
Install agent activity on activity log
8 votes -
Disk exclusion based on size.
Ignore disk smaller than x GB to ignore recovery or USB license keys.
3 votes -
Auto uncapitalize Tickets
Emails from people who talk in all caps.
Some people never learn to just use normal punctuations and email etiquette.1 vote -
Remote
It would be ideal if we can remote into a computer as a different user and not take over the current user session. It would be nice to have this so we can run in another session in the background while the current user is able to stay logged into their current session.
Kind of like how two people can remote into a server at the same time.
1 vote -
Ticket Checklist
The ability to add a checklist to a ticket that prevents the ticket from being closed until everything has been ticked off.
278 votesHey all,
We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.
If you'd like to discuss your needs, please schedule some time for a call here:
https://yakov-atera.youcanbook.me/
All the best,
Yakov
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Subject/Title conditions, CC email action capability in ticket automation rules
I really like what you've done so far with the ticket automation rules - we've found a lot of use already in the current capabilities.
Could you please consider adding CC: actions to ticket automation? Specifically, the ability to strip CC:'s, and add CC:'s based on conditions.
In our specific scenario:
We have some routine ticket emails for employee changes/terminations that are sent to the helpdesk. All are titled consistently enough where we could build the condition we need to work off of. The ticket email typically contains about 20ish other personnel that do not need to be involved in the "ticket fodder" emails while we work the ticket; and, we have a couple users that we add to this ticket as well. If ticket automation could handle this, we wouldn't have to do what we do manually:Remove all unnecessary CC's from the ticket to cut down on ticket noise.
Add two CC's to the ticket so they are in the loop on EE changes/terminationsThat's just one scenario, we have several other ways we would use this if the ability was there.
Thanks for considering!
I really like what you've done so far with the ticket automation rules - we've found a lot of use already in the current capabilities.
Could you please consider adding CC: actions to ticket automation? Specifically, the ability to strip CC:'s, and add CC:'s based on conditions.
In our specific scenario:
We have some routine ticket emails for employee changes/terminations that are sent to the helpdesk. All are titled consistently enough where we could build the condition we need to work off of. The ticket email typically contains about 20ish other personnel that do not need to be involved in…2 votes -
Monitoring SNMP devices without having an atera agent installed on a connected device
Monitoring SNMP devices without having an atera agent installed on a connected device
1 vote -
Send emails to users who aren't the requester
I would like to be able to edit the "to" field when posting a public reply to a ticket.
I'll describe how it works in the current implementation, and then what I'd like.Let's imagine that there are three users - the technician, User A (the requester), and User B.
The technician would like to confirm approval with User B, and have the reply automatically logged in the chain for posterity. They don't want this email to be sent to User A, who doesn't need to see it.So:
- a public reply = email to User A.
- A public reply + a CC = email to User A and User B.
- Internal note = email stays with technician.I would like the option to change the target of the public reply - ie, edit the "to" field, which is currently unchangeable.
In this way, a public reply would go to User A by default, but this could be changed so that it goes instead to User B, and User A isn't notified at all.
I've seen this in other ticketing systems, so hopefully it wouldn't be too hard to implement.
I would like to be able to edit the "to" field when posting a public reply to a ticket.
I'll describe how it works in the current implementation, and then what I'd like.Let's imagine that there are three users - the technician, User A (the requester), and User B.
The technician would like to confirm approval with User B, and have the reply automatically logged in the chain for posterity. They don't want this email to be sent to User A, who doesn't need to see it.So:
- a public reply = email to User A.
- A…2 votes -
Admin account without licence, licensing only for management.....
It is really annoying that there is no granularity in permissions.
I should be possible to be admin without licence just to manage the tenant wich is not possible now. Management roles and user end roles aren't separated levels.
Permissions should permit to create user profiles allowed to do everything except management such as changing licensing or viewing invoices wich concerns management not technicians. Payments method is saved so no control on bills
IMO Actual user management is lacking this VERY important nuance. Very urgent implementing this otherwise not suited for large/well structured companies131 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add option for app-based 2FA for Work from Home (instead of only via SMS)
2FA Authenticator app for work from home instead of just 2FA via SMS
Right now, work from home only facilitates 2FA through the use of SMS. It would be nice to see the option to enable 2FA through the use of a 2FA app such as Duo, Authy, Google Authenticator, etc. This functionality is already available for technician accounts.Technically, 2FA via SMS is the least secure method of doing 2FA and it has been demonstrated that a sufficiently skilled hacker can intercept the text messages that contain 2FA codes. For this reason, app-based 2FA is preferrable over SMS-based 2FA.
SMS-based 2FA is still desirable to some people, so it is probably useful to keep it as an option, but having an option to use app-based 2FA would be appropriate from a standpoint of security posture.
2FA Authenticator app for work from home instead of just 2FA via SMS
Right now, work from home only facilitates 2FA through the use of SMS. It would be nice to see the option to enable 2FA through the use of a 2FA app such as Duo, Authy, Google Authenticator, etc. This functionality is already available for technician accounts.Technically, 2FA via SMS is the least secure method of doing 2FA and it has been demonstrated that a sufficiently skilled hacker can intercept the text messages that contain 2FA codes. For this reason, app-based 2FA is preferrable over SMS-based 2FA.
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34 votes -
I would like to request that automation task feedback email have more information about the patches it installs eg. name of actual patch ins
I would like to request that automation task feedback email have more information about the patches it installs eg. name of actual patch installed and what vm's/pc it got applied to e.g. computer name. Currently it will just say how many agents in the task and if it was successful or not. Another feature that would be great would be to be able to schedule an existing ticket and not just a new ticket.
9 votes -
Non DC Network Discovery Client.
I would like to see a designated network scanning device/client that is NOT a domain controller for more accurate scanning.
2 votes -
Integrations for Dynamic Billing
Integrations with Pax8 and Sherweb to pull dynamic company subscriptions for billing.
I have to manually check both Pax8 and Sherweb for numbers and enter into QBO for invoicing.
FYI, Syncro is providing this for Pax8, according to the sales guy that keeps calling me to switch.
18 votes -
Bidirectional integrate with azure DevOps tickets
Bidirectional integration with azure DevOps tickets.
1 vote -
if a contact only has a mobile number and not a phone. this number should be the one showen in the tickit details for the contact
Atera only "quick" show phone number of contacts. not mobile phone number. if a user doens't have a phone number and only mobile the user is shown with now phone number everywhere but when you edit the user in the contacts list.
1 vote -
looking for implementation partner
I would like to hire someone who is a specialist in implementing Atera at an MSP.
We have currently been using Atera for a year, mainly as an RMM application. I would like to take this to the next level.
I would like the invoicing from Atera to our accounting system to be set up properly, but also the items from our accounting system to Atera.
I would like to set up ticketing properly.
Optimize on and off boarding procedures.
Tips and tricks for automation.
Insight into revenues from customer contracts.Preferably someone who speaks native Dutch or English.
You can contact us at support@dynamictelecom.nl / 0031702050000
I would like to hire someone who is a specialist in implementing Atera at an MSP.
We have currently been using Atera for a year, mainly as an RMM application. I would like to take this to the next level.
I would like the invoicing from Atera to our accounting system to be set up properly, but also the items from our accounting system to Atera.
I would like to set up ticketing properly.
Optimize on and off boarding procedures.
Tips and tricks for automation.
Insight into revenues from customer contracts.Preferably someone who speaks native Dutch or English.
You…
1 vote -
Only allow login from MAC-addresses.
Its good to have the option to only login in from IP-addresses, but would be a lot more powerful if only allowing login from certain MAC-addresses. This way it has to be your machine you are login into.
Once the admin selects this feature in the admin portal, the change has to be approved with a MFA prompt. So the admin has to have MFA setup before moving on to the MAC-address option. When the approval is granted the MAC-address from the admin computer is automatically added as a approved MAC-address, so not to lock out the admin from the system.
Its good to have the option to only login in from IP-addresses, but would be a lot more powerful if only allowing login from certain MAC-addresses. This way it has to be your machine you are login into.
Once the admin selects this feature in the admin portal, the change has to be approved with a MFA prompt. So the admin has to have MFA setup before moving on to the MAC-address option. When the approval is granted the MAC-address from the admin computer is automatically added as a approved MAC-address, so not to lock out the admin from the…
1 vote -
Submitting ticket - agent registration
Having to register the agent on multiple workstation for each user AND in citrix makes my life very difficult. I would like for the agent to pick up the currently logged in user . This is what most other agents do. Or just allow the user to put in their email to submit.
Generally people just skip doing it and then when they need help they can't submit a ticket. It's very challenging to manage.
2 votes
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