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4770 results found
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In Ticket Automation Rules, Add "Action Type" to assign a ticket to a specific Contact or customer
An option to add in "Ticket Automation Rules" in the "Actions" part, for the "Action Type" to assign a ticket to a specific Contact or customer.
This will help us very much in sorting our tickets.5 votes -
When doing a remote Webroot scan from the agent page, show the results on the agent page.
When I feel I need to scan a PC and don't want to interfere with the user, I can initiate a Webroot scan from the agent page. What I cannot do is see the results and would like to see these results shown when the scan completes.
15 votes -
double forwarding
Ability to support double / multi forwarding to atera ticketing email
Internally we have a backup mailbox which has many aliases (backup-customer@domain.tld) if we forward this maibox as an extra support mailbox to Atera emails get bounced because they are forwarded as backup-customer@domain.tld and not backup@domain.tld. We can forward this to backup2@domain.tld and forward this to the Atera ticket mailbox, but Atera does not support this currently.
1 vote -
Ticketing only Atera license
Ticketing only Atera license
12 votes -
Throughput and availability snmp data similar to Observium and Librenms
Throughput and availability snmp data similar to Observium and Librenms
2 votes -
contacts
Could we get a "Notes" section for a client contact? Right now we're opening a ticket, creating the note, then resolving the ticket. We don't want to use tickets as notes.
1 vote -
Text box should recognize string of zero's/Allow Asset Tag scanning
In the Device Custom Field as well as Custom Assets: Allow text boxes to carry multiple zeros and increase character capacity (we use barcode asset tags). It would be amazing to 1. Add a device to a site 2. Create a custom field under device for "Asset Tag" 3. Go to Site and create the Asset based on the Device that was just added in step 1. 4. If user creates a custom field for Asset tag under Custom Assets section then ATERA recognizes that information from the Device section and allows you to click into it to bring you to the Device tab.
I like the Assets menu under the Sites tab because it allows you to search via the text box on the right. I could use my neat scanner on my cell phone to scan a device right into the text box and pull up device information right away. Hopefully this all makes sense. Thanks for having an open forum for ideas!
In the Device Custom Field as well as Custom Assets: Allow text boxes to carry multiple zeros and increase character capacity (we use barcode asset tags). It would be amazing to 1. Add a device to a site 2. Create a custom field under device for "Asset Tag" 3. Go to Site and create the Asset based on the Device that was just added in step 1. 4. If user creates a custom field for Asset tag under Custom Assets section then ATERA recognizes that information from the Device section and allows you to click into it to bring you…
2 votes -
Ticket automation rules : Add a "TEST" button
When building the criterias of a ticket automation, it would be most helpful to have a "TEST" button to find out which tickets are being captured by the filters we built to make sure it is working as expected.
Also it would be helpful to see what "changes would have been made" if the rule was turned on.
So a press on the "TEST" button would display something like:
Ticket #1234: change status to "Closed", email blah@company.com
Ticket #1256: change status to "Closed", email blip@company.cometc.
16 votes -
Activity logs for IT Automation + Threshold Profiles
Activity logs for IT Automation + Threshold Profiles
9 votes -
Easily find what devices are configured for Work from Home
Either via a Report, or some other click-able item, one should be easily able to find "what devices" are enabled for Work from Home. Since we have to charge our customers, and our customers use the service, it would be nice to have an easy way to see what and who is enabled for the service and should be paying for it.
15 votes -
1 vote
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Veeam Backup Integration
Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...
405 votesVeeam integration is planned.
Thank you for helping us improve Atera!
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Schedule
Schedule Uninstalls from software inventory reports
1 vote -
Bexio
Bexio integration to synchronize customers and billing exports
1 vote -
Monthly contracts need to pass date information to quickbooks
When monthly contracts are parsed to QB, the line items do not include dates. This is problematic when more than a month has elapsed from the generation of one invoice to another and certain contracts have entered the next period. The client receives two line items exactly the same. It looks like an error, when in fact it is the billing for the previous month and the next month. If the billing period information (which is clearly displayed in the invoice batch) was passed onto the QB invoice, it would solve untold headaches.
1 vote -
24 votes
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Hide dollar amount when adding a ticket entry
Can there be an option to hide the actual dollar value (currency value) of the contract rate when adding time entries?
2 votes -
Ticket automation rules for time base conditions scenarios
Ticket automation rules for time base conditions:
Rule 1:
For Open status tickets, existing or new - 3 day no comment or update - either internal comment or public reply, send an email.Rule 2
For 15 day Pending status ticket no comment – For tickets that have been in in pending state for 15 days and haven’t had a internal comment or public reply send an email.Rule 3
Pending 12 day reminder for the 15 day no comment or update. So the same as Rule 2 but at 12 days which send an email to the technician who owns the ticket that they need to update the ticketTicket automation rules for time base conditions:
Rule 1:
For Open status tickets, existing or new - 3 day no comment or update - either internal comment or public reply, send an email.Rule 2
For 15 day Pending status ticket no comment – For tickets that have been in in pending state for 15 days and haven’t had a internal comment or public reply send an email.Rule 3
Pending 12 day reminder for the 15 day no comment or update. So the same as Rule 2 but at 12 days which send an email to the technician who…3 votes -
Export Knowledge Base Articles
Provide the ability to export knowledge base article as a .pdf, .docx format, or .csv.
7 votes -
Bring back Alphabet filter on customer view
Bring back Alphabet filter on the customer view
13 votes
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