5047 results found
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Technician Role permissions
Roles within Admin need to have the ability to have more control of what features each group has.
Under RMM, the "Edit Device" feature is too strict. We want to be able to allow certain technicians to edit device names but not be able to delete them.Setting that can be turned off so that no technicians have the ability to delete anything.
12 votes -
Network Utilization Monitoring
Have a way to monitor or see Network Utilization in a device metrics chart for the max, avg, upload, download for the network? For instance, if a site is claiming issues with their network, I would like to see if a device that is being monitored by our ATERA is using up the network bandwidth. Note: I am a small business MSP and most of my clients don't have the network hardware in place to monitor in detail this information.
43 votes -
Software bundles
The ability to integrate software into the installation packages that does not come from Chocolatey and Homebrew would be a great relief.
3 votes -
sender to missing
Customer email responses used to have detail dropdown of who they sent message to and cc'ed that is missing now in the new interface
1 vote -
Ticket Created Audio Alert
We would like for the browser to have the ability to play an audio alert whenever a new ticket is received, that way technicians know that a new ticket has come in.
14 votes -
App sign in
Sign in with Mobile app. Also Multiple fingers for authentication.
2 votes -
Interactively chain scripts with choosing/passing results to the next script
I want to call a script e.g. get-outlookplugins and this one gives back the information about the installed plugins. The last line in the script could be something like:
[[Atera.Invoke ScriptName Enable-OulookPlugin.ps1 PluginName=$ResultSet]]
It should then call the Script Enable-OutlookPlugin.ps1 and give the resultset or an value preselected for the variable PluginName.
For this drop-down selection for script variables would be very helpful.I often use scripts to get an information needed in the next script. Maybe the chain or invoke can be enabled/disabled by runtime if atera sees that the script invokes another one. So in this example the…
3 votes -
When a station is stopped, it takes an interminable time for it to appear offline in the dashboard.
When a station is stopped, it takes an interminable time for it to appear offline in the dashboard. Could you reduce this time or even make it instantaneous?
4 votes -
possiblité d'acheter juste 1 licence "rapport avancé"
serait il possible d'avoir d'une seule licence "rapport avancé". Les hotlineur ou technicien n'ont pas besoin des rapports. Seule le manager s'en sert.
3 votes -
Reboot Required Indicator - Not Alerting
https://support.atera.com/hc/en-us/articles/4613758024860-Understand-the-Reboot-Required-Indication
Per this link above, There is a feature which was released about reboot required.
However in real practice, We cant get benefit from such.
I propose there should be certain addition in regards to Reboot Required Indicator.
1) Alerting when and which device require a reboot
2) From Device Page, We should be able to Filter out the Reboot Required items
3) Reporting - There should be a dedicated report in regards to thisHope all the community agree to this and together we strive to make Atera a Great Product !
23 votes -
iOS APP Filter for allerts just like the website
iOS APP Filter for alerts just like the website.
I want to view only critical ones without enabling the notifications and selecting critical.
it is not doable with current app feature.
Thank You,
SG1 vote -
On-Call System Integration
Please come out with an integration into on-call systems such as Pager Duty and Ops Genie.
1 vote -
CyberDrain Improved Partner Portal
Integrate with CyberDrain improved partner portal for 365 management, monitoring and billing
9 votes -
Ability to detect if a device alarm has already created a ticket
Ability to detect if a device alarm has already created a ticket and then add to it and not open a new ticket.
currently atera creates a ticket from an alarm. If the ticket is not closed and the alarm is retriggered, a new ticket is created. I would like Atera to recognize this and add the alarm to the existing ticket rather than creating a new ticket.
6 votes -
Add Network Discovery REST API
Add a new standard Atera API to show the latest result of the network discovery by site.
7 votes -
API security
Would be nice to have more than one API key. Our CTO’s concern is that
o It is not really protected in any way
o There only is one API re-write access. If someone would get that API key. If there was a read only option with the API and that would be good22 votes -
alert
Alert history and management
1 vote -
Want to be able to know how many screens are connected to a computer
Want to be able to know how many screens are connected to a computer
9 votes -
All Alert Report
It would be great if we can have reports for All Alerts, regardless of customer we had. Then there are filter for most alerts, filter for criticality, filter for CPU, RAM, HDD, or all of them.
2 votes -
Retire old devices with the same serial number
When we reset a device in the company, for a new employee. Atera is reinstalled as a completely new device. Can you make it that when A new device is enrolled with the same serial number as a current device in the system. The old device is deleted, or prompted to be deleted. At the moment, you have to do it all manually and have multiple devices with the same serial number (the same physical device)
5 votes
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